Ninja Kitchen DE Reviews 24,570

Sehr gut ninja

Super product! Take just a little place in the kitchen. Very very easy for use. Perfect for small kitchen, small familly, fast meal. My aspolut favorite thing is freshly backed buns for breakfast for my little daughter

Fast delivery, good packaging.

Im fan of Ninja till today . My multicooker I bought was broke blows up the plugs so I contact customer service they handled well - send me new one . Next few monts problem start exactly this same -electric blow. I contacted CS they send new base. TODAY I contacted CS because problem is repetable , this same model there is no replacement because is out of the warranty . Apparently the warranty not to set the clock after you received new product under warranty . So they offered 30 % only for full model . Readiculs I already have all accessories to this model . They said if you ant this model you can order without discount however is out of stock . !!!!!

Purchased Smart Lid top of the range air fryer July 23. The fan stopped working 2 weeks ago so it won't 'air fry'. Checked the guarantee and it states 'cookware covered by a 10 year guarantee'. Ninja tell me that the 10 years applies to kitchen goods such as knives and that the guarantee period on air fryers is 2 years - nothing about 2 years on the confirmation email they sent me when I purchased - clearly says 10 years not 2! And what is an air fryer if it's not 'cookware'? Checked about trying to repair it myself and a professional repair engineer on Utube states 'that they always fail after a couple of years". Have found this with other Shark/Ninja products - a carpet cleaner that chewed up my carpets and a hand held vacuum that sounds like a jet engine! Will purchase another air fryer but avoid Ninja - I can afford to write it off but a lot of customers will have extended their budget to get a supposedly top level product to find they only get 2 years use! By the way the Ninja was used once daily for two people meals and cleaned assiduously so it's not down to misuse.

Have since had a response from Ninja confirming the guarantee period is 2 years. The guarantee confirmation from Ninja, when I purchased the item reads as follows ' here's a reminder of the length of your guarantee: Cookware is covered by 10 year guarantee' - should read 'Ninja do not consider a cooker to be cookware' so that the position is completely clear! A professional electrical repair mechanic worked on the same problem in a Utube posting and found a weakness in the cable which leads up to the lid and said 'they all fail after a couple of years'. Have binned it now and won't be purchasing any more Ninja or Shark products - the 3 separate items I've bought from their range have all given problems or failed.

As an update I purchased a replacement - same model because it's the only model that's fits into the kitchen space that has a large enough pot. This one lasted 2 months before the electronic display failed and am unable to set temperature or time. This time I purchased from John Lewis with the reassurance that they would honour the 2 year guarantee with an immediate replacement which I have just confirmed. dealing with ninja directly is a pain. Result? Ninja need to sort the electronics - one failed because of the lid wiring and one due to electronic fault - it cooks the food well and has the required capacity but it's a nuisance if, whenever you use it you're worried that a problem might arise! And order from John Lewis - they won't ask you to package it and return to Ninja for 'review' - you can take it to a store for immediate replacement.

As a second footnote - just unpacked the 3rd unit - read thru instructions carefully again - says ensure the anti clog seal is removed after each use and cleaned. Impossible to remove following the instructions. Checked online - the problems so prevalent they've got postings about it but it still won't come out. THESE EXPENSIVE AIR FRYERS ARE BADLY ASSEMBLED AND THE ELECTRONICS ARE HOPELESS! Try another brand unless you want to be continuously repackaging and returning the product to Ninja for their month long 'investigation' - a suggestion Ninja - investigate them properly before you export them!

The whole process from ordering to receiving was very quick and I was kept up to date as to when it was being delivered.

It arrived quickly and as described.

The customer journey was very good. Also the product. Thanks

As long as I'm happy with everything.

All their products are very good, and I have some for at least 2 years now. Well done guys, always something cool.

good quality,
best delivery and packing,
powerful material and gears.
valuable price

From the Initial Web site finding to the ordering of the item, everything was First class and hassle free. Delivery was outstanding being super fast. Keep up the Exceptional work.

Cleaning is really hard to the top cover which not good design, every return should followed up to the money back. Overall product performance is good

Got the Ninja Airfryer Max and have used it almost daily since
Cook things quickly and are crispy
Perfect for 2 people

Super…….mhhhhhhhh

"I'm loving my Ninja air fryer! The customer service has been top-notch too. Recently purchased, and I'm impressed with the overall experience. Highly recommend!"

Great service, great products

Ordering from this website was a mistake . I ve lost Ciupek of days waiting for the Company to send me product I ve bought from the website . After couple of days they canceled the order without a reason and didnt want to realize the order . The person on the phone was really nice , but the rest not .