Nirbani Reviews 583

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently mentioning non-delivery or extreme delays, with some waiting months or even years for their purchases. The customer service was a major point of dissatisfaction, with people describing it as unhelpful, rude, and unresponsive, often blocking communication or failing to provide tracking details. However, some people were satisfied with the product quality, noting that the items were beautiful, well-stitched, and made from premium, comfortable fabrics, often matching the website's descriptions. A few other people also felt that the delivery service was fast and efficient, with timely updates provided.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. Many reviewers praise the brand for... See more

Order

Consumers express significant dissatisfaction with the order process. Many report that orders are not... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers are impressed, praising the outstanding... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report significant delays, with... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the staff as... See more

Based on these reviews

Rated 1 out of 5 stars

I am writing to express my frustration with the recent shopping experience I had with Nirbani.com. What was meant to be a simple and satisfactory purchase turned into a frustrating ordeal.I placed t... See more

Company replied

Rated 1 out of 5 stars

I must thank Nirbani for actually making me lose trust in online shipping and keeping me away from it, thus saving lot of impulsive buying and money I have never experienced such a bad vendor - the... See more

Company replied

Rated 1 out of 5 stars

I wish I could rate it in negative infact… completely a fraud website.Place my order on 27th March order number 68789, still undelivered. Three time they confirmed me for dispatch and once sha... See more

Rated 1 out of 5 stars

I wish i had read these comments sooner. Twice bitten now. Once I placed an order 2 years back and haven’t seen it till date. Decided to give the brand another chance and ordered on 26th Feb this year... See more

Company replied



Contact info

2.5

Poor

TrustScore 2.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Affordable designer Kurtas

Though there was a lot of delay and confusion with the delivery agency of Nirbani who did not deliver the kurta, I am glad Team Nirbani did a good job by redesigning the kurta once again and dispatched it to me. The kurta has come out really good with the intricate embroidery work. I am happy with the resolution and the good efforts by them in ensuring the delivery of my product.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Recently came across this site and I am…

Recently came across this site and I am quite satisfied with the quality and fitting. Really good products. All are wonderful including fabric quality I was liking their silk collection specifically fawn kaftan set but doubtful if they use good fabrics or not , but it turned beautifully embroidered

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely dishonest and…

Absolutely dishonest and untrustworthy—total scam, so stay far away. This was the worst experience ever; they took money and disappeared, pure fraud. Completely unprofessional and misleading, they only care about taking your money. Fake promises, no service, and I felt completely cheated. Save yourself the trouble—this is a scam operation. Totally unreliable, full of lies and excuses with no results. I regret trusting them and learned the hard way—avoid at all costs.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommended Brand but try to give offers to your loyal customers

I am truly impressed with this brand , the brand consistently delivers outstanding quality, thoughtful designs and exceptional attention to detail. From packing to product delivery , everything seems professional.

what stands out the most is material feels premium, the craftsmanship is remarkable and the overall experience exceeds expectations. its clear that a lot of passion and dedication goes into every product.

I high recommend nirbani to anyone looking for pakistani suits in affordable range , elegance and superior quality.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

This website is one of the most fraud…

This website is one of the most fraud websites I’ve ever come across.
Firstly they take months to deliver your order
Secondly what you receive is not what’s shown on their website..
Thirdly the whole team has no manners to talk, I spoke to 2 of them and they have no manners what so ever. They were both rude and uncooperative.
Fourth they promise and then disappear and then say we didn’t promise.
Fifth the quality of the product is very poor.
Guys I would request each one of you to be very careful and urge you’ll not to waste your money buying from them.

I saw a picture of it and I liked it..
I spoke to one of your employees madhurama the day I received the order and she promised me to send me the dupatta and she even apologized to have sent a plain one instead of the one shown on the website and she also apologised for the rude behaviour of the girl I was chatting with earlier.
And now you are telling me that it takes you 2 months to send a dupatta..
Now if that’s not carelessness then what is??????
You are not even getting madhurama to talk to me so that she can tell the whole truth.
She also said mam we will change the suit for you if you don’t like it.. these were her words.
You first talk to your employees before ranting it out at your customers…
And my intention was never to return what I ordered, but this unethical and laid back kind of behaviour from your team got me so bugged that I don’t feel like wearing that piece of cloth anymore.

26 February 2026
Unprompted review
Nirbani logo

Reply from Nirbani

According to your earlier statement, you saw one of our clients wearing a Nirbani suit at a wedding. You asked her where she bought the suit from, and she told you that it was from Nirbani. Only then you decided to purchase from us. So this was a word-of-mouth order.( A positive face to face feedback - you seen our work, fabric, quality in real)

You purchased a suit from us, which was delivered within the expected time. The order was delivered on 12th December, and now, after two months, you are messaging us saying you wants to return the suit because you are eight months pregnant and, after delivery, the suit will not be of any use to you.
now forcing us to accept the return after 2 months of delivery whereas we cannot take back a worn outfit, ( that's make us fraud ⁉️) and our return policy is strictly 5 to 7 days. It has already been two months since the suit was delivered. During these two months, you never contacted us for any return or exchange request.

Rated 5 out of 5 stars

Collections mind-blowing

Collections mind-blowing. Fall of fabrics, embroidery.. love it ❤️ I personally liked fabric and design of ice mauve , Meryl, ocean blue suit set. Can't express but premium designs with clean embroidery.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst clothing company

Worst clothing company. Rude behavior by the staff or the lady who manages the Whatsapp and the email. The audacity she has after taking my money and not sending my kurta set even after 4 months and asking me to mind my words when I said to her that their service is pathetic and disappointing. I never knew vendors can ask customers to mind their language when all I demanded was as to when I will receive my order. They had all answers saying weather is bad and then that the courier agency is holding my package and I am thinking it's still with the courier agency and Nirbani Staff is happily sitting over it. Worst clothing company. I am sure all those 5 star reviews that's showing against their company is from their own inner circle and not real customers. Dear Ladies beware of this company . When you give them the orders it's all rosy and then it becomes shady. And they cunningly changed their whatsapp Number. When I confronted on their number asking why they didn't reply or pick my call on their old number, (apparently they have multiple numbers which are not divulged to the customers just incase we end up calling them to ask for our products ), she has the audacity to question me ' Who said you can call on that number, it's only whatsapp, so I said then how couldn't you reply to all those multiple messages that I left for an update, all I could get as a reply was the same " Text on Monday " the same answer which they have been giving since 4 months and it just goes on. They have no accountability at all. We'll I am using the words again Pathetic and disappointing service by Nirbani.

7 November 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Hi, It's very disheartening to read such wrong words. We attached whole WhatsApp chat screenshots and emails PDF below for reference. Kindly highlight where our team asked you to mind your words. Yes, delivery was 3 days late from expected time. If clothes delivered shady in month of December, you should place exchange or return request. Till today we delivered your 3 orders. First order was placed in month of October end and it was delivered within 12 days then second order was ordered in November month and delivered in December and it was just 3 days delay due to heavy fog in winter. Kindly cross check attached delivery proofs and whole chat screenshots below. We couldn't find any rude messages. If there are these kind of messages, Kindly attach screenshots so we can see. Feel free to revert on this email.

Yes, one thing more. We deliver hundred parcels per week. There is no need to hire people to write positive feedback. Each and every client has their own feedback positive or negative, just accept it. You aren't happy with our brand that doesn't mean positive reviewers are fake.

Rated 5 out of 5 stars

Absolutely loved this order

Absolutely loved this order! The fabric quality is excellent and the style is exactly as shown (elegant and comfortable). The collection itself is beautiful, trendy, and thoughtfully curated, making it hard to choose just one piece. What impressed me the most was the super-fast delivery. Overall, a great shopping experience and I’m truly loving this purchase. Highly recommended.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

This salwar suit is absolutely stunning…

This salwar suit is absolutely stunning with its unique design and elegant detailing.
The fabric feels premium and is extremely comfortable to wear.
The fit is perfect and enhances the overall look beautifully.
A perfect choice for festive and special occasions.
Truly a classy outfit that stands out effortlessly.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Please beware of this company

I didn’t know I had to double check the validity of these brands with so many followers and showcasing beautiful clothes, but on hindsight I should have coz I am shocked to see the online complaints for this brand. And I have also experienced the same - non delivery of clothes, bad and rude customer service, I’ve had to repeatedly follow up with them and the one suit out of 3 that did get delivered wasn’t up to the quality as showcased in the pics.
Will obviously never shop from here and it seems like it’s a fraudulent company.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Aqua blue suit review

I received my parcel and it is so beautiful.I fell in love with the suit.
Though it took a long time but thankyou so much.
I will share pictures when I wear it.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

I must thank Nirbani for actually…

I must thank Nirbani for actually making me lose trust in online shipping and keeping me away from it, thus saving lot of impulsive buying and money
I have never experienced such a bad vendor - they are a scam who robs people of money . O ordered clothes which never got delivered There is a lady on WhatsApp who will randomly reply saying It’s on way And then no responses How do such people even survive a business?
Have written to Instagram and Facebook about my experience and Hope they ban such outlets from further scamming clients

3 October 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Hi, we are amazed How people can write fake negative feedback. You purchased 3 outfits 32 days ago. 2 was delivered before Diwali within 10-12 days after order.

And remaining one we said it will take time to dispatch and today morning before writing your feedback.. Our calling team member called you and informed that your order is out for delivery and now we couldn't understand why you are writing fake feedback.

We attached delivery proofs below and WhatsApp chat screenshot where you accepted yes, you recived 2 outfits.
Please write truth next time 🙏

Rated 1 out of 5 stars

Fraud website, fraud customer service

Such a bad quality received, didn't read the reviews. I received the product after putting a complaint with customer care and with consumer court. And it was a complete different product with cheap material and completely different embroidery and design. Very cheap , never order form this website.

22 September 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Hi, Hope you are doing good. First of all there was no consumer complaint we recived nor the order recived by nidhi Mahajan.

Can you please explain more about your order?

Rated 1 out of 5 stars

Please don’t purchase from Nirbani

Please don’t purchase from Nirbani. She is completely fraudulent and very unprofessional. She even edited my email ID. When I asked about my parcel, she abused me. Look how smartly she replied under reviews and called them fake. We are genuine customers who have faced this fraud. I have taken legal action, and I request everyone to file a complaint against her.

17 August 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Completely fake information, First of all no brand can edit customer personal details and second thing you had no order number. We asked email I'd to check order status that given e-mail id wasn't registered then after 2 days you asked us to check with other email I'd .. Clearly statement by you that you run 2 email I'd.. Yes this time you provided correct email I'd and we both got to know that your order already delivered 2 days back
Order placed on 27th August and delivered on 11 September.

Whole chat PDF attached below ⬇ you can see who abused..

Yes, there are so many reviews are fake and verified by trustpilot as a spam or paid reviews. We have no shame to write truth.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look