Nissan Canada Reviews 91

I bought a demo car from Nissan St. Thomas that had about 15,000 km on it. At first, things were fine. I had a couple of small issues, but they were dealt with.

Then around 35,000 km, the infotainment system started cutting out. Android Auto would disconnect randomly; maps gone, music gone, over and over. At first it was just once or twice a day. I called service several times and getting anyone on the phone was like pulling teeth. When I finally did, I got the usual “reset it, change cords, restart your phone” answers. I did all that, and it helped a little, but the problem never went away.

Now it’s worse than ever. On a 4-minute drive to work it disconnected 25 times. When I called Nissan St. Thomas, they said there’s no record of me ever bringing it in. Customer Care gave me the same useless runaround. Because service failed to log my calls, I’m the one stuck paying for hours of labor. And for some reason, Nissan won’t let me update the system myself.

This is ridiculous. I paid good money for a Nissan, and instead I’ve got a car that can’t even keep Android Auto connected, a dealership that can’t be bothered to document service calls, and a company that refuses to take responsibility. If this doesn’t get fixed, it’ll be my last Nissan.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking. Horrible, worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking.Horrible worst worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

They were very difficult to reach by phone, when I finally talked to someone she was not very helpful and did not seem to care to address my questions. Instead, she transferred me to another line who then transferred me again without assisting. When I called back I used the original menu item, someone was able to help but I felt rushed and as though they were not listening to my requests. Overall it was not a very positive experience as the representatives were apathetic. I really hope they improve their customer service and communication. By email we also could not reach someone and had to send multiple requests over a couple of weeks to get the information we needed.

Im not going to go to details. But stay away. Their transmission problems are still appearing and you get nowhere with them!

If I could give them a 0 I would- known issue on car which they sent stating extended my warranty had car in service for 15 days not looked at, escalated to Nissan HQ wrote President received disgusting form letter response stating would not fix warranty issue. Never buy a Nissan or Infiniti total scam and not reliable or responsive or honest!

Pulling funding from Pride events is a shameful unnecessary stance. Nissan should be ashamed. Why not pull funding from NASCAR or superbowl losers.

I would never recommend Nissan sentra. When I bought the car they ordered the wrong model and tried to force it on me. I bought the car during covid so it didn't get much drive time due to the lock downs. Just after 100,000 kilometers cars major computer system broke down. Just after all the warranty passed. I asked Nissan Canada is this common was given a recorded statement which showed me that this is common for this car. $2000 later at Nissan ajax where parts of my car was left open when it was returned to me. Parts still not put back on my car because of carelessness of the mechanics that worked on it. Dont spend your money where it is not respected.

Horrible customer service, I've owned five Nissan vehicles over the last 12 years and I will never buy another one again.

Hands down the worst customer service I’ve ever experienced. Lied to daily, ignored, and still no refund or release letter after full payment. Rude, unprofessional agents. I’ll never deal with Nissan again—stay far away

On April 9 2025 I wrote a review about the jeep I bought at Nissan in Orillia. It was concerning the manifold having a crack in it. It was repaired today at a cost of 695 dollars. I was shown the manifold and there were seven cracks in it. I don’t understand how a mechanic can miss that many. I believe the dealership was told about this but at the cost of fixing it they decided to overlook this. So with a winter storm upon us we did not drive the jeep much in first seven days. When we found out about it and told them, they brought up the seven day warranty. If they have treated a senior this way, how many other people have they ripped off.

Overcharging and upselling. This company will never get my business again. Charging 600 bucks for a new battery plus labour is a rip off. Bought new tires, rims and regular oil and services with this company. I will take my business elsewhere. Told us they gave us a car free for 2 days. No, I think I also paid for the car as well. Batteries don’t cost $600 bucks.Also don’t appreciate interference from a salesperson when I was dealing with service department.It was nothing to do with him and unprofessional.

I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan.

As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament.

This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan.

To my surprise Nissan Canada doubled back on their word and decided to not follow through with an extended warranty and left me in the dark with my car sitting for weeks at Macdonald Nissan.

If you take anything from this, let it be the lesson that Nissan itself is to be avoided at all costs. Their poor quality parts, their uneducated dealerships, and their complete lack of communication are not worth the headache. They will take your money and leave you with a worthless pile of scrap metal. P.s. now I'm stuck paying off a car for two years that doesn't even run

Tl;DR: Nissan are crooks that sell faulty, unreliable vehicles from the factory then lie to you about helping. STAY AWAY!

Extreme delay on parts and horrible Customer Service – A Nightmare with Nissan

My 2024 Nissan Rogue SV has been undriveable since February 4 due to a collision, and for nearly two months, it is sitting at the repair center simply because Nissan cannot provide the necessary parts. I was initially given an ETA of March 7, which was pushed to March 12, March 17, March 20, and now March 24. Given this pattern of delays, I have no confidence this will be the final one. It’s completely unacceptable that parts for a brand-new 2024 model are unavailable across Canada while Nissan continues to produce new vehicles.

Severe Financial & Emotional Stress
• I’m still paying $1,200/month for a car I can’t use, while it sits at the repair center.
• I’ve spent hundreds of dollars on transit and Uber, with daily costs adding up to $60+.
• This situation has caused significant financial strain and emotional hardship, especially during winter conditions.
• My credit card is maxed out, my savings are drained, and I’m struggling to afford basic necessities—all because Nissan cannot supply parts for its own vehicle.

No Loaner, No Compensation – Just Excuses

When I purchased my insurance, I opted out of rental coverage because I never imagined that obtaining parts for a brand-new SUV would be an issue. This is not an old or discontinued model, yet Nissan has not provided a loaner vehicle or offered any financial compensation for the extreme delays they’ve caused.

Horrible Customer Service

Nissan Canada’s customer service is an absolute disaster. I was assigned a representative who:
• Gave vague and inconsistent answers.
• Refused to escalate my case or offer any real solutions, leaving me stuck with one unhelpful representative.

False Promises & Lack of Accountability

Nissan Canada promises customer satisfaction and claims to offer high-quality service, but my experience proves otherwise. These promises are just empty words. Once the deal is done, they turn their back on you. If Nissan can’t even supply parts for a brand-new car, how can they be trusted?

Final Thoughts

I understand that supply chain issues happen, but what matters most is how a company takes responsibility and supports its customers. At the end Nissan offer me $200 gift card which is not even enough for my 2 day trip where I spent close to $3000 just for commitment. Nissan has completely failed in that regard, leaving me stranded, frustrated, and unheard. Nissan is a regret.

We have Nissan Rogue for a 2 years back and it was superb Experience as we were new in Canada and bought new car and really appreciate their efforts and customer services with financing. I love to say we Thankful and loyal to Nissan.

I own a2023 Nissan Ariya. Over the last 2 years my car had died due to cold weather. I've had nothing but issue with this car. It's 10 Celsius, and my battery is at 83% and I only have 139km range. My model is all wheel drive and should give me 320km on a full charge. I've complained to Nissan about my issues. They always seem to skirt the issues and tell me "they found nothing on the diagnosis." My PS seatbelt is always registering there's a passenger in the seat. Over $70k, and I have a lemon with no support. Thanks for taking care of your customers Nissan. They need more R&D. I have many more experiences. And that is just the tip of the iceberg.

I had a very disappointing Sales Experience at Fish Creek Nissan. I have been a Nissan customer for over 30 years, but after this experience, I no longer trust the brand. While Nissan makes solid vehicles, the deceptive and frustrating sales process at Fish Creek Nissan has convinced me to take my business elsewhere.

Having previously purchased a vehicle from Stadium Nissan without issues, I expected a similar experience at Fish Creek Nissan, especially given its convenient location near my new home. Unfortunately, my experience with the sales department was frustrating and disappointing, making me regret not returning to Stadium Nissan.

Sales Experience: Aggressive, Misleading, and Lacking Follow-Through

From the beginning, I encountered high-pressure sales tactics, including persistent pushes to sign agreements quickly and disclose my credit card details before receiving clear information. The sales team provided incomplete and vague details, often evading my questions. There were also outright misrepresentations, such as being told that pre-paid installments would reduce interest—only to later find discrepancies in how my payments were applied.

The worst part was the lack of follow-through on promises. I was sold winter tires that I never received, and despite multiple follow-ups, the salesman never took accountability. After calling him for the fourth time, he simply shifted blame to the service department instead of resolving the issue.

Unclear and Restrictive Financing Model

The dealership strongly pushed Nissan Financing Canada but provided little to no information on how the financing actually worked. Unlike a mortgage, where borrowers receive amortization tables and clear breakdowns, I was given only vague, handwritten figures on blank sheets of paper.

When I asked about making lump-sum payments to reduce my principal faster, I received evasive answers. Worse, when I finally received my financing paperwork, there was no guidance on how to access my Nissan Financing Canada (NFC) portal. It took nearly a year of phone calls to gain proper access, during which time most of my payments went toward interest.

It genuinely feels like this lack of transparency is intentional, designed to prevent customers from paying off their loans faster.

Sales Management: More Concerned About Reviews Than Customer Satisfaction

When I raised concerns, the sales manager contacted me—apparently to fix the issues, but once I met with him I found no solutions but an ask to revise my review. Fish Creek Nissan provides customers with a checklist on how to rate them after a purchase, clearly prioritizing good ratings over genuine service improvement.

My wife left an honest review on DealerRater, and instead of addressing our concerns, the sales manager called us until we removed it. His compensation offer? A tank of gas. After reading other reviews, I noticed this is their usual tactic—offering gas in exchange for a better review rather than fixing the actual problems.

If they focused on real service excellence instead of damage control, they wouldn’t need to pressure customers into leaving good reviews.

Service Department: A Brighter Spot, But Still Room for Improvement

My experience with the service department has been better so far. They provided a reminder call, and the service advisor was professional and friendly at the front desk. Some of their efforts compensated for the poor sales experience.

However, when compared to Stadium Nissan, they still have room for improvement. I hope Fish Creek Nissan standardizes the customer experience across both departments and Nissan Canada ensures that all their dealerships offer consistent service standards.

Stay away from Nissan.
We have a Nissan Pathfinder.
After 25000 km, we started getting problem( Ac, break,electrical issues…) and the list is going on.
They dont stand by their products at all.
Do not make a mistake like us.

Stay away of Nissan Canada....worst service ever!! Front passanger seat won't warm up anymore due to electric fault on my Nissan Kicks. I have extended warranty that cover this electric repair but because they would have to replace the whole seat in order to do that, which not covered by the warranty, they refused to do it under warranty, they refused to take responsibility for part of the costs as proposed by local dealership, they firmly and constantly show ignorance and arrogance to my concern. So, be aware of what you pay for, because with Nissan Canada is what they have to gain, never about customer satisfaction.

Worst experience
Dealing with finance for a mortgage payout. Took them a month to provide a payout lease statement. Caused 20 days of interest because they made my mortgage renewal late. Then continued to take payments out of my account after it was paid in full.