Nitrado Reviews 7,462

Ailssa was a great help and fixed my issue quickly.

Alissa was great and friendly and solved my issue quickly.

i had a problem with my server and dennis s was on it he helped me with everything i needed help with was very niceand even helped me set up my server restart times give this guy a raise hes the best one i talked to in the 19 hours i was contacting support over and over again for help he is who will keep people happy talking to support

This is a little mixed, first while Alvin was helpful the solution was a default incorrect action. I am a retired IT professional and while I know you get thoughts and opinions from users. I clearly expressed where the issue was occurring that seemed to have been dismissed,
Once Leslie received the ticket she took immediate action to resolve the matter and the action taken did resolve the issue. Great job! by Leslie, great support and customer service!

I am a first time user, while I consider myself a little tech savvy trying to figure out this server stuff made me feel technologically challenged. I am very happy with Nitrado! Purchasing was super easy, was able to find the server in the game, needed help to get the password for the server but Customer Service Fin (which is actually an AI) was very helpful, I did not even know I was talking to an AI! At first tried a different server provider and while customizing the server name and password was easier (allowed during purchase phase) there was no customer support and couldn't locate on the game itself. I would 1000% recommend using Nitrado to anyone who wants to rent a server!

A responsive and efficient service, I asked for a relocation of my server, done within the hour without superfluous exchanges, a pleasure. Thank you Ailssa!

Edin K. take the time to respond and really got some skills. Was a great support.

Once you get through to a human CS representative its great! Very helpful.

Edin K was very helpful in sorting out the issue with my server. I spent a few hours trying to fix it myself and he sorted it efficiently.

One of the support agents Dennis S. Helped me really well and found the solution to my problems in no time! Very helpful thankyou Dennis!

The ONLY reason this is not 5 stars is the wait time was horrible. After the wait time I was blessed to be paired with Alvin S. He was patient and extremely helpful! Thank you so much!

Dennis S. was able to resolve my issue very quickly. They recognized the issue right away and was able to transfer my save without any sort of roll back or loss of data. Thank you Dennis S. for your help!

Excellent support from Gabriela Gómez, she fixed my issue professionally and promptly. Great service. Generally also really like Nitrado as a service provider

You where very helpful fin I will try what you suggested thank buddy

Gabriela Gómez super helpful got us up and running

Dennis S. he is best

Sergio helped out greatly where the AI support could not, providing temporary access to save backup files.

In the future we can use this to start where we left off! For now we are waiting until a new update comes out and we find time to play again. Thank you, Nitrado & Sergio!

The support helped me in great detail how to operate my admin servers it helped a lot

Nitrado is trying to kill Ark Survival Evolved. And you can probably include Snail Games in that sentence. You can no longer ban a player through the Nitrado web interface. I have spent the past two days talking to several of their people on support desk only to get your basic "we're sorry for your loss" explaination.

realy helpfull. Edin K. was realy helpfull with probleme too put a multiplayer save on the my server