Amazing customer service, this company go way & beyond to suit your needs. For example I needed an order for the next day & they ensured I received it next day even though I went over the deadline... See more
Company replied
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I'm seriously impressed with the level of service! They went above & beyond when I needed an urgent order for a catering event. Not only did everything arrive on time, but they also included a helpful... See more
Company replied
We've been using them for all my baking needs and just wanted to provide my input! Their products always arrive fairly quick, the quality is fantastic and makes my desserts look and taste spectacular.... See more
Company replied
Couldn't be happier with my purchase! The cream chargers work brilliantly and make such light, fluffy cream that's perfect for my cakes. Delivery was super quick and everything was well packaged. Will... See more
Company replied
Company details
- #33 of 45 best companies in Catering food and drink supplier
Written by the company
We are pleased to introduce ourselves as the UK's foremost company specialising in cream chargers/Whip Creams and culinary products. At our establishment, we take pride in providing exemplary services, including Next Day Delivery, to meet the diverse needs of our esteemed clientele.
Contact info
Quill Street, W5 1DN, West London, United Kingdom
- 0203 488 7988
- support@nitrocreamsltd.co.uk
- nitrocreamsltd.co.uk
4.5
Excellent
74 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NCreams Ltd (Cream Chargers)
Dear Louise,
We want to express our sincere gratitude for taking the time to leave us such a positive feedback. Your kind words mean a lot to us and serve as a testament to our dedication to providing excellent service.
It was a pleasure serving you, and we are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We would like to extend a warm welcome to you to visit us again for any future purchases. We are committed to offering high-quality products at affordable prices, and we look forward to assisting you with your needs.
Once again, thank you for your feedback and for choosing us. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We are here to help!
Best regards,
Customer Service Team
Nitro Creams Ltd
Amazing Customer Experience
Amazing customer service, this company go way & beyond to suit your needs. For example I needed an order for the next day & they ensured I received it next day even though I went over the deadline time for next day delivery. They are really attentive & tailor your individual needs!
They also kept me up to date with delivery details & answered any queries I may have had.
Also the products are quality & really easy to use!!
Now I have found them I wouldn’t use any other supplier but them!!
I would definitely recommend buying with them!!
5 February 2024
Reply from NCreams Ltd (Cream Chargers)
Dear Stacey,
We are truly grateful for your generous and thoughtful positive feedback. It means a lot to us that you took the time to share your experience with others.
Your kind words serve as a great encouragement for us to continue providing excellent service and products to all our customers. We are delighted to hear that you had a pleasant experience with us.
Please know that you are always welcome to shop with us again. We strive to offer our valued customers high-quality products at affordable prices, and we would be honored to assist you with any future purchases.
Once again, thank you for your support and for choosing us. If you ever need any assistance or have any questions, please feel free to reach out to us. We are here to help!
Warm regards,
Customer Service Team
Nitro Creams Ltd
Quality service arrived as described on…
Quality service arrived as described on time, will use again
24 January 2024
Reply from NCreams Ltd (Cream Chargers)
Dear Luke,
We want to extend our heartfelt thanks for your incredibly kind and positive feedback. Your words truly brightened our day and serve as a wonderful encouragement to our team.
It means a great deal to us that you took the time to share your positive experience. Your satisfaction is our utmost priority, and we are thrilled to hear that we were able to meet your expectations.
We are delighted to welcome you back anytime to explore our range of products at affordable prices. Your continued support means everything to us, and we are committed to providing you with the best shopping experience possible.
If you ever have any questions or need assistance with anything, please do not hesitate to reach out to us. We are always here to help in any way we can.
Once again, thank you for choosing us and for your wonderful feedback. We look forward to serving you again soon!
Best regards,
Customer Service Team
Nitro Creams Ltd
Reply from NCreams Ltd (Cream Chargers)
Dear Hughzi,
Thank you so much for your incredibly kind and positive feedback. We truly appreciate you taking the time to share your experience with us.
Your words mean a lot to our team, and they serve as a source of motivation for us to continue delivering excellent service and high-quality products to all our valued customers.
We are delighted to hear that you had a positive experience with us, and we are thrilled to have had the opportunity to serve you. Your satisfaction is our utmost priority, and we are committed to providing you with the best shopping experience possible.
We would like to extend a warm welcome to you to visit us again for any future purchases. At [Your Company Name], we strive to offer affordable prices without compromising on quality, and we look forward to assisting you with your needs.
Once again, thank you for your kind words and for choosing us. If you ever need any assistance or have any questions, please feel free to reach out to us. We are always here to help!
Warm regards,
Customer Service Team
Nitro Creams Ltd
Reply from NCreams Ltd (Cream Chargers)
Dear Samantha,
Thank you for taking the time to provide feedback regarding your recent experience with our company. We value all feedback as it helps us improve our services and ensure customer satisfaction.
We are sorry to hear about the inconvenience you encountered with your recent order. After reviewing the details of your case, it appears that there was a misunderstanding regarding our shipping policy.
As stated in our website's terms and conditions, we have clearly indicated that we do not ship to certain areas, including Belfast, Northern Ireland BT14. Despite our efforts to inform you of this limitation via email, it seems there was a miscommunication.
We understand the frustration of not receiving your desired product, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, we have initiated a refund for your order to your original payment method to rectify the situation.
In the future, we encourage our valued customers to review our shipping policy on our website before placing an order. This will help ensure a smooth and satisfactory shopping experience for all parties involved.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Customer Service Team
Nitro Creams Ltd
07735290239
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