Nivara London Reviews 

56
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Tried to cancel an order within 20 minutes of ordering and couldn’t. No one responds. Fraudulent company. Do not buy from them. Having to file a dispute with my credit card now.

Rated 3 out of 5 stars

The gilet itself is great & changing the size from M to XL was sensible (I dread to think how small an actual medium size jacket would be. On the down side delivery was very slow & I was beginning... See more

Rated 5 out of 5 stars

I had a small issue with an order that was promptly dealt with by a polite young lady, Sophie. Sophie's customer service & care was excellent, everything was dealt with in a professional & courteous... See more

Rated 1 out of 5 stars

Placed on order in late September, 30th September told there had been a delay but now order was In transit . 8th October told courier had lost order and replacement would be dispatched immediate... See more


Contact info

2.5

Poor

TrustScore 2.5 out of 5

56 reviews

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No recent history of asking for reviews

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2.5

All reviews

(56)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cutomer Service

My initial orders were scheduled to be delivered by a company that does not deliver to my home address. When I made Nivara aware of this issue they immediately resolved the issue and re arranged delivery. This kind of service is very welcome in this rushed world so my thanks go out to them.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Unrecieved sunglasses

I ordered a pair of sunglasses off of yourselves and also got another pair free , sounds good. I did not receive my glasses as they were left outside my multi storey apartment building not my front door, I complained as was told to contact delivery company who were no help whatsoever, they said they had delivered them although not to my door as for yourselves you have been of little assistance, I would not recommend your company or delivery service to anyone

10 July 2025
Unprompted review
Rated 3 out of 5 stars

The gilet is great, shame about slow delivery

The gilet itself is great & changing the size from M to XL was sensible (I dread to think how small an actual medium size jacket would be.
On the down side delivery was very slow & I was beginning to think I’d be conned, but customer service was good & explained the problems thoroughly.
Kind regards
Colin

21 August 2025
Unprompted review
Rated 3 out of 5 stars

The product is fine

The product is fine, but delivery was very slow and had to be chased up by customer services. The customer service people were excellent.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

I ordered Pulse Shade Pro Sunglasses.

I ordered the Pulse Shade Pro Sunglasses.
Wish I hadn’t !
Very slow delivery, took over 3 weeks . When my order arrived today three of the four lenses were detached from the frames in the protective case !
Whilst replacing these into the frames it was very apparent that these lenses are very flimsy and almost paper thin.
I haven’t tried them in direct sunlight but they don’t inspire me about high definition vision that they claim. Hopefully they are 🤞🏻
Overall they feel cheap, look ok but I’m worried the lenses will fall out again. Not good ☹️☹️☹️

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought some sunglasses from Nivara…

Bought some sunglasses from Nivara London and the shopping experience was good. Kept up to date with everything from start to finish. Packing was good and just the right amount, paying for the goods was easy too. Would buy again from this company.

14 August 2025
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised

Very pleasantly surprised at the quality of the "vintage flat caps" I ordered on a whim (1 +1 free). Esp given some of the reviews I read! Loses 1* due to overpromising on delivery time (please, I'd rather you just be honest - I'd still order!)

1 August 2025
Unprompted review
Rated 4 out of 5 stars

Assitance re delivery to wrong address

I ordered sunglasses and the courier delivered to the wrong address. I contacted Nivara and they followed up with courier who then contacted me to tell me the address that the package was delivered to and I was able to contact the occupants of the house and get my package.
Apreciate the swift rresponse and help

7 August 2025
Unprompted review
Rated 4 out of 5 stars

Sizing Issues

Despite sizing issues, I am a standard UKXXL, ordered a 4XL, received a 6XL that was too small. Nivara customer service have been great and tried really hard to find a solution.

3 August 2025
Unprompted review

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