Nixplay Reviews 984

The representative responded to my email in a timely manner and immediately understood what I was referring to.

Cy is professional and helpful. Went above and beyond. Great customer service! Thank you

Kit at Nixplay has been very helpful & patient with this problem. Very quick to respond & patient while I was figuring things out! I love my Nixplay frame & how I can add endless albums to mine & my kids’ frames. What a wonderful product! Thank you for employing such helpful people.

The frame works great. The team that helped me set it up was great. I don’t have anything negative to say about the company. The tech responded within 24 hours to me. They were able to get the frame working and set up. Great job.

I contacted Nixplay with an issue regarding my subscription which turned out not to be an issue at all. They explained what was and would happening with my account and addressed my concerns and answered all my questions. I’ve been very pleased with the Nixplay products and have even given them as gifts. I am glad the customer is good and they support their products with great customer service. I first spoke with Lou via the Chat option. I was very frustrated, but Lou handled it well and escalated it once he exhausted everything he could do. Cy finished addressing my concerns via email and answered my questions in a friendly and efficient manner. I am happy to continue using this company’s products and their subscription service.

Hi,
My wife and I received a gift frame from our daughter for Christmas. She provided us with a Gift Code and my wife’s associated email. I went back and forth with tech support since Christmas Day. The frame gave no spot to enter a gift code and neither did the software app it told me to download to a smart phone. The help page had categories to add a gift frame album, but did not have options for redeeming a gift code. Finally I got an email back from Kit who gave specific easy to follow directions and also told me to update my app software to version 3.71.3 . Once I did the upgrade from 3.71.1 to 3.71.3 it had a place for me to enter the gift code! The update had just been added to the App Store 14 hours earlier. I guess the squeaky Wheel gets the oil. Anyway Kit was great and I very much appreciate his professionalism and customer service. Well done, Kit!
Thank you very much!
Bill T

I was having technical issues on my device and received great instruction via email that fixed my issue. Experience felt personal and the tech understood my problem and help came quickly and kindly.

Received the best service on line.

Joe patiently stuck with me over several days while we tried to remedy my problem via email. I bought a Nixplay frame for my father-in-law so he could enjoy seeing his first great-grandchild grow up. I thought I had the frame set for him to just plug it in, connect to wi-fi and turn it on. However, somehow somebody else had paired to this frame and it would not allow us to. Joe attempted to contact the person paired to our frame but was not successful. He was able to unpair this mystery person and work with me, while I worked with my FIL who is in a different state. We finally got it resolved!!

I just love my Nixplay and have many fun memories looking at all the pictures. I recently had to adjust my payment and the help I received was great. Maris was in touch with me via email daily during the process. It all got resolved and I learned a little information in the process. Thank you , Judy

Listened to what I had to ask and gave accurate answers

Nixplay adivce top-knotch

Expert was very patient, answered all my questions and gave me very useful navigating advice for the app.

The representative, JD, was knowledgeable and helpful in resolving both of my issues quickly and efficiently.

The firm or its representative regularly emailed me until the problem was resolved. If it wasn't for Par's courtesy then I would not have had the patience to actually fix the problem. He is to be commended.
I bought the product four years ago, and it did not matter. It was a pleasant experience.

I have the digital picture frame 10.1". I find this to be a solid product. I have been able to share family photos with mom easily. No issues thus far. I have the Basic sharing plan which suits our needs. I can easily transfer photos from my Pixel Phone to the frame using the app. I can add, remove, or rearrange photos. The frame itself is of good quality. I haven't needed to contact the company for support because everything has worked as expected.

We have had our NixPlay frame for several years. It’s easy to load pictures and so much fun to watch all the various ones pop up. We recently noticed that the frame was not displaying the new pictures. I reached out to the support center via email. The response was quick and they were able to identify the issue. I received directions on how to correct the problem. Truly an outstanding product with the best customer support. You can not go wrong with the purchase of a NixPlay frame.

It's so easy to set up and the display looks really nice. I highly recommend buying it as a gift for friends and family.

The Company is not trustworthy and overprized. First sells you an expensive frame with free cloud storage, then changes to an pay-to-play Model and you have to pay even more!

I emailed support about a battery replacement issue and had a response very shortly after with the solution....which worked!

Joe was patient and helped me get our new frame up and I've begun filling it with photos already.