This store offers a nice selection of products, and their website is appealing with reasonable prices. However, my online shopping experience hasn't been great. Every time I ordered, it took several d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... See more
Company replied
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... See more
Company replied
I ordered a case of Palm drink. It arrived within the estimated time frame. The order was well-packaged and arrived safely. The products were as described and I'm very pleased with the order. The drin... See more
Company replied
Company details
- Grocery Store
- African Goods Shop
- Fruit and vegetable wholesaler
- Meal Delivery
- Online Food Ordering Service
Written by the company
We are an online retail store targeted towards selling Africans and Caribbean products.
Contact info
Basingstoke Road, Reading, United Kingdom
- 07903222334
- admin@niyis.co.uk
- niyis.co.uk
The food was well packaged
The food was well packaged. The seller contacted me to advise of not have the item I ordered. And he offered me a replacement. Item received so quickly. Thank you for your good service.
1 February 2023
Reply from niyis.co.uk
Hello Faith,
Thank you for taking the time to write a review for us.
We are happy that we could find an alternative to your initial order and that you were satisfied with the replacement. We are glad that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Items were all received in perfect…
Items were all received in perfect condition! I’m very satisfied with this service
7 February 2023
Reply from niyis.co.uk
Hello Gloria,
Thank you for taking the time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Misleading advertisement
Having made a complaint about a wrong product I have received, I have been immediately contacted by the store manager to resolve this matter. He was extremely polite, apologised several times for the inconvenience, and offered to send the correct product without charge.
This is probably the first time I had such a service when I made a complaint.
Very happy with how this matter is getting dealt with
Thank you
7 February 2023
Reply from niyis.co.uk
Hello Shamshar,
Thank you for taking time to write a review for us.
We are sorry for the inconveniences in your initial order but we are glad that we managed to resolve the situation in the end. Thank you once again, for your patience and understanding.
We looking forward to serving you better and soon!
Kind regards,
Niyis Team
Super fast delivery and the meat is top…
Super fast delivery and the meat is top quality. I am very impressed, thank you! 😊
6 February 2023
Reply from niyis.co.uk
Hello Steph,
Thank you for taking the time to write a review for us.
We hope you enjoyed your meat. We strive to provide our customers with quality products. We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Quick delivery great customer service
3 February 2023
Reply from niyis.co.uk
Hello TSC,
Thank you for taking the time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our customers satisfaction is our priority.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Nice it was a good experience
4 February 2023
Reply from niyis.co.uk
Hello Ibrahim,
Thank you for taking the time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Responsiveness to rectifying delivery errors
I ordered 5kg of Yam, amongst other items. Though there was a significant shortfall in the qty of yam delivered, the store was very responsive in rectifying the error and delivering the remaining balance of the yam order, with express delivery, at its own cost.
3 February 2023
Reply from niyis.co.uk
Hello Nike,
Thank you for taking the time to write a review for us.
We are so sorry for the miscalculation in your order, but we are happy that we were able to rectify it and you received your money's worth of products in the end. Thank you for your patience and understanding. Your satisfaction is of utmost importance to us.
We are looking forward to serving you better and soon!
Kind regards,
Niyis Team
Everything came in perfect condition…
Everything came in perfect condition and delivery was quick. Amazing service
3 February 2023
Reply from niyis.co.uk
Hello Eki,
Thank you for taking the time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent service
Excellent service. Product was delivered very quickly and well packaged. Recommended.
1 February 2023
Reply from niyis.co.uk
Hello Vincent,
Thank you for taking the time to write a review for us.
We are very happy that you had a great overall experience with us. We appreciate your recommendation.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent communication and fast delivery
Ordered camel milk from Niyis. Great price and superfast delivery with excellent communication during the shipment of my order. Will definitely order from them again as I gained points with my purchase and will have a generous discount for my next order. Well done Niyis. Keep it up!
1 February 2023
Reply from niyis.co.uk
Hello Alkaterini,
Thank you for taking the time to write a review for us.
We hope you enjoyed your milk. Our services are tailored for your comfort and convenience, from our customer-friendly prices, easy and efficient communications to our logistics service. We are very happy to hear that you had a great overall experience with us.
We look forward to serving you soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Doreen,
Thank you for taking the time to write a review for us.
We are happy to hear that you had a satisfactory customer service experience. Our customers satisfaction always remain paramount as we strive to deliver quality services according to your needs.
We are looking forward to serving you more.
Kind regards,
Niyis Team
It was easy to use the website for my…
It was easy to use the website for my shopping.
31 January 2023
Reply from niyis.co.uk
Hello Violet,
Thank you for taking the time to write a review for us.
Our website is designed to give our customers the best user experience and we are glad that you were able to navigate your way around it seamlessly and had an overall smooth experience shopping with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
This is my regular online store for…
This is my regular online store for buying African groceries. I leave in a middle of nowhere😂😂 not really but there isn't shops like that here . And all products I get from Niyis.co.uk is always fresh and well packaged. And reasonable price and upto 2days delivery to where I leave.
Thanks Niyis.co.uk 😊
2 February 2023
Reply from niyis.co.uk
Hello Irene,
Thank you for the taking the time to write a review for us.
We are happy to receive such cheery feedback from you. Our customers comfort and satisfaction is always our top priority. We are glad that you are delighted with our services and grateful for your continuous patronage.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Great first impression
The reviews here are what encouraged me to take a chance with this shop.
The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.
Delivery was late by a day because the postman seemed to skip us but that's not niyis' fault and it didn't cause me any real trouble. Package arrived in good nick.
I would definitely recommend it if you're on the fence.
25 January 2023
Unprompted review
Reply from niyis.co.uk
Hello,
Thank you for taking the time to write a review for us!
Thank you for taking a chance with us. We are focused on giving our customers the best experience through our services ranging from the customer-friendly prices, swift responsiveness to any customer enquiries, down to the logistics service. We apologize for the negligence on the part of the postman, but we are happy that the order was delivered safely in the end.
We are glad to hear that your first experience with us was a great one and we would greatly appreciate your recommendations and referrals.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent first-time experience
I ordered a hard-to-find poultry item from Niyis, but was very sceptical about getting proper service from them, as they are a grocer and not a 'big' entity or chain I had heard of. The reviews were good, so I took a chance. Was NOT disappointed. They were so competent, I could hardly believe the whole process:
Pricing was fair, ordering and payment were easy, email acknowledgment of order was fast. I ordered on a Sunday, and on Monday Niyis texted to let me know my order would arrive Tuesday. (Parcelforce did their part with notification on the delivery day also.) Product arrived as promised and in EXCELLENT condition, still frozen; Niyis had put great care and thought into the packaging. I rarely review products or services, but they were amazing. I appreciate it so much.
15 January 2023
Unprompted review
Reply from niyis.co.uk
Hello Kim,
Thank you very much for taking the time to write a review for us!
We are very excited to hear that you had such a great overall experience with us. We work very hard to offer all of our customers a high quality service, and it always makes our day when we get positive reviews like your own. Thank you for giving us a chance and we are happy to hear that we did not disappoint and everything went smoothly.
Thank you once again for your sincere and kind review and we are looking forward to serving you again soon!
Kind regards,
Niyis Team
Products are fresh on time customer…
Products are fresh on time customer service on point.
18 January 2023
Reply from niyis.co.uk
Hello Monique,
Thank you for taking the time to write a review for us.
We are very happy to hear that you had a great overall experience with us. Our customers satisfaction are our top priority.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Ordered goat meat with bone but…
Ordered goat meat with bone but received boneless. Meat was very good.
11 January 2023
Reply from niyis.co.uk
Hello Duncan,
Thank you for your feedback and for complimenting the quality of our meat. We apologize for the mix-up with your order, as we strive to ensure accuracy in every delivery.
We appreciate your understanding and are glad you enjoyed the meat. If you have any further concerns or need assistance with future orders, please don't hesitate to reach out. We look forward to serving you again.
Kind regards,
Niyis Team
Good Nigerian product with timely delivery service
Easy to order online. Good quality Nigerian product with timely delivery service
17 January 2023
Reply from niyis.co.uk
Hello Sameena,
Thank you for your kind words! We’re delighted to hear that you found our online ordering process easy and our products of good quality. We’re also glad that our delivery service met your expectations.
Your satisfaction is our priority, and we look forward to serving you again soon.
Kind regards,
Niyis Team
Really good meat.
The delivery of turkey legs was prompt,and well protected and tasted lovely.2nd week
12 January 2023
Reply from niyis.co.uk
Hello Martine,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Jeanne,
Thank you so much for taking the time to write a review for us!
We are very happy to hear that you had a great overall experience with us and we are looking forward to serving you again soon.
Kind regards,
Niyis Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.