While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I registered a domain and a VPS with Njalla and paid in Monero. After just a few days, my domain's nameservers were silently reverted back to Njalla's defaults without any action on my part, my... See more

Rated 1 out of 5 stars

That is £67 lost in the space of 4 days. I recommend you read the Terms of Service very carefully before you sign up. Even though I chose a somewhat playful, yet obviously benign domain name for a be... See more

Rated 1 out of 5 stars

WARNING This is a scam website. They took my money and 3 weeks later they said my account was suspended. New said why, after we ask why. Never refunded my money. They are the worst cu... See more

Rated 5 out of 5 stars

Very friendly and fast support (and funny). Recently lost access to my email address, after providing some proof I do own the website they updated the account for me. So far nothing but a positive ex... See more

Company details

  1. VPN Service
  2. DNS Provider
  3. Internet Service Provider
  4. Software company
  5. Web hosting company

Information provided by various external sources

Finally, a privacy-aware domain registration service! Njalla protects you from ferocious domain predators and helps you stay anonymous.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(87)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Njalla.

I love Njalla.

They send the email confirmation very fast to my email address that is hosted on an IPv6 only email server. I cannot get such a service from other registration service providers, which are capable of sending email to IPv4 only email servers. I recommend Njalla to other customers.

22 April 2024
Rated 1 out of 5 stars

They simply steal your domain

They simply steal your domain whenever they feel like it, and when you ask for evidence of complaint or anything they wave you away, very rude customer service
very bad register, I am going to take a lawyer to fight them, very bad peoples

26 March 2024
Unprompted review
Rated 1 out of 5 stars

a scammer that steals domains

a scammer that steals domains
after submitting a mountain of paperwork to proof our business is legitimate, hes asking for selfies. What a pathetic POS. Which hosting provider does this?Whatever you do, never ever use njalla. I can only assume hes paid for the positive reviews.
We lost years of SEO, thousands of dollars worth of work gone down the drain. NEVER USE THIS COMPANY.

8 April 2024
Unprompted review
Rated 1 out of 5 stars

horrible experience.

horrible experience. Had a domain registered with them (njalla is not a domain registrar, just a reseller). they suspended my domain without notifying me. After you log in you cant click the "manage"-button. I contacted the support and got no answer back. they just took my domain. When you search for other reviews you will find out very fast that the support staff often act extremely rude and they just dont respect their customers. plus they are expensive. Avoid at all costs

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Njal.la is a predatory domain broker

The way Njal.la provides it's privacy domain service is by taking ownership of the domain you are purchasing through them. You are then only a "beneficial owner" of the domain (not the legal owner). This is not immediately clear when browsing their site.

I have talked to several people who have had their domains and funds taken from them by Njal.la simply for not being a "supporter of the current thing."

I have also had my own funds stolen from me as they have refused to provide me a refund even though I have not purchased any service, only made a deposit into my account.

They claim they can't refund crypto transactions due to money laundering laws. However they could not provide me a reference to any such law. Every legitimate business I have done crypto transactions with have been fully capable of refunding crypto transactions. It's actually much easier than conventional currency. After requesting the legal documents the administrators of the site disabled my account. I am locked out of my funds.

Long story short, they will steal your money.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

This hosting provider completly refuses…

This hosting provider completly refuses to delete a doxxing and hatespeech website and calls you a nazi if you try to reach the support they are verry shady, they are hosting much criminal projects and declare them as free speech, forbidden pornigraphy, drug stores and doxxing websites

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent.

Very friendly and fast support (and funny).
Recently lost access to my email address, after providing some proof I do own the website they updated the account for me. So far nothing but a positive experience for me. The reviews below about their domain being removed seemingly random appears to only happen to specific content. Just don't host porn or the obvious illegal website and you're good.

10 December 2023
Unprompted review
Rated 1 out of 5 stars

Bought my domain and I can't use

Bought my domain and I can't use! I planned on using cloudflare for my domain, but for some reason I'm not able to change the nameservers, my domain is being held hostage by them, either I have to wait for a year or just get another tld, I don't recommend this company

3 December 2023
Unprompted review
Rated 5 out of 5 stars

I usually don't write reviews but since…

I usually don't write reviews but since there are so many bad reviews I thought I should. I have 2 domains with them for a year or so and have never had an issue. Everything has been easy and straight forward. As far as the domain stealing, my guess is that some terms must have been violated. Sounds like they could better communicate with their customers, but my experience has been great so far.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

domain thieves

domain thieves, do NOT USE, I REPEAT DO NOT USE. The only thing good about this company is they know how to steal. STAY AWAY like all the other comments

21 November 2023
Unprompted review
Rated 5 out of 5 stars

My experience

I own 1 domain, 2 vpn's, and 1 vps using debian 11. Domain service is very good and has very good privacy on who.is, only issue I had with it was nameserver changes which took many hours. VPS was easy to setup and it is easy to manage.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Criminal enabling tool.

Criminal enabling tool.

All they do is register cyber crime domains, porn, phishing, c2 servers for malware and trojans, nothing else.
There are no legitimate websites / domains registered via this so called "service".

Registrars like TuCows help Njalla, as njalla themselves are not ICANN accredited for a reason.

Nobody needs this "service", but crooks, phishing threat actors and scammers.

Njalla needs to cease existing entirely, as it is a criminal instrument, masked as a "privacy" service, nothing else.

1 September 2023
Unprompted review
Rated 3 out of 5 stars

Fast but unstable VPS server

We have used Njalla for 5 years having 11 domains and 1 VPS server. The key thing that drew us to their service is their privacy options, and a massive amount of TLDs to choose between. Their reputation seemed rather good and transparent (or atleast they were? Nowadays they are a bit more silent)

Giving a 3 star because the VPS server is very unstable. It may go down 1 or 2 times a month and we don't get notified anywhere. It's uncertain if such instability is to be expected for a privacy-focused service like Njalla. Compare with 1984hosting (which has must slower bandwidth though) rarely goes down, and they message us if it happens. Njalla's VPS servers are fast, but unstable and the IO (disk speed) is slow

18 July 2023
Unprompted review
Rated 1 out of 5 stars

Gash service.

Can't say anything about the domain stealing, but definitely don't use them for their VPS.
Absolutely AWFUL.
They're slow, they disconnect constantly, they're an absolute nightmare to work on.

12 May 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look