NJM Insurance Group Reviews 16,585

Prompt service and settlement of our claim

Service Representatives were efficient and friendly. Everything wasn’t handled professionally.

Victoria was the best. She was there with me every step of the way. She always called me with updates and also to check up on me.

Pleasant knowledgeable customer service rep

Easy to contact Customer Service, claim was handled well and quickly.

Great service. Website would not let me submit my claim online. The phone call was faster than trying to submit (unsuccessfully) my claim.

I have been with NJM over 45 years, home and auto. NJM are outstanding customer service and knowledgeable reps. Outstanding

Caring Courteous and efficient response
Professionalism

I’ve been an NJM customer for over 35 years, and they have never once disappointed me. Their service is consistently first‑class — reliable, responsive, and genuinely customer‑focused. In an industry where quality can vary widely, NJM stands out for doing things the right way, year after year. I trust them completely and wouldn’t hesitate to recommend them to anyone looking for exceptional insurance and outstanding service.

Great service, communication, follow up and results with my claim!

Well they respond right away, take care of everything really fast, and give me every detail of what they fixed. Highly recommended

My experience was extremely poor. It took an entire month to resolve a claim for a vehicle that was a total loss. The rep had severely poor communication. She never followed up, returned any of my calls, or put any real effort into assisting me with resolving the problem. After several other NJM representatives suggested that I escalate my complaint to management I decided to speak Cassandra’s supervisor. I kept a documented list of all the issues I encountered including complaints about Cassandra’s lack of communication from the vendor that picked up the vehicle for the appraisal. Her lack of responsiveness caused the appraisal company to place the appraisal on hold for several weeks. Overall the process was very difficult and disappointing. I can only hope I never need to file another claim after such a poor experience.

They respond promptly and accurately with my inquiries.

I had a fantastic experience. Kieshona was friendly, knowledgeable, and efficient, making the entire process smooth and stress-free."

All good, no problems

NJM was efficient and friendly in processing my claim.

Eric was very responsive and helped me to navigate my claim. He advocated tremendously for me.

I have a accident back in October of last year and nmj was there for me till the end every time that I have to talk with someone was always treated with attention thank you all the nmj staff

Every employee for NJM my wife and I communicated with was extremity knowledgeable, respectful , and patient and was able to adequately address all our concerns and questions.

Excellent customer service over the years