I'enjoy these 6% disposables,but there is No way u get as many puffs as they claim, lately I'm lucky to get 30 puffs.unexceptail for $9.00 each.So I'd say this co.is trying to deceive there customer... See more
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EVERY single pod leaks now. its disgusting, smelly, messy, expensive, and unacceptable. They're all brown and taste gross/burnt immediately. I buy a new device pretty much every day thinking that may... See more
Company replied
Been using Njoy for years, but finally making the switch after a countless amount of disgusting burnt pods that taste like laundry detergent straight out of the pack. How can a company receive so many... See more
Company replied
Burnt orange pods bought like 6 packs thinking it was just a bad batch was offered a refund over a month ago gave them my address social kept all the old nasty pods and never got anything in the mail... See more
Company replied
Company details
Written by the company
NJOY offers a variety of e-cigs and vaping products to help adult smokers make the switch. Save now with Auto-Ship.
Contact info
7047 E Greenway Pkwy Suite 250, 85254, Scottsdale, United States
- hello@njoy.com
- njoy.com
1.6
Bad
990 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t waste your money
I loved these, for years… recently every pack I have bought (for $18 for two pods) are nasty and burnt! I’m very disappointed with whatever change njoy has made. These are absolutely disgusting now. DO NOT PURCHASE
2 September 2021
Unprompted review
Reply from NJOY
Hi Kelsea,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Best tobacco taste on the market; low quality and high price
I am an accountant and “closet smoker” so I like the fact that I can puff in my office without smelling up my house and my clothes!
I use both of the PODs and the Daily’s in the rich tobacco flavor. The daily’s taste awesome but 9 times out of the 10 they quit working after 10 puffs or the start tasting burnt. They are overall more expensive than the PODS since they do not last as long and are around the same price…the PODS are great, but like one other reviewer said.. the juice sometimes pours out into my mouth, and like the daily’s.. they start tasting burnt midway through..
I can’t seem to like another tobacco flavor in another brand as much as NJOY (when they don’t taste burnt) However, I can’t keep justifying the purchase.. I’m going to quit buying due to the high price and low quality..
1 September 2021
Unprompted review
Reply from NJOY
Hi Haley,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
I’ve loved njoy from the beginning but…
I’ve loved njoy from the beginning but I will no longer be purchasing anymore pods. They are burnt and a complete waste of money.
23 August 2021
Unprompted review
Reply from NJOY
Hi Gantry,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Was great quality for the longest time...
Was great quality for the longest time. They realized how much money they could make and downgraded their coils to cheap ceramic junk and threw quality control out the window. Sometimes the pods I get are clear and sometimes they are black. They burn out less than halfway through. NJoy won't be around anymore in a years time. I'll seek alternatives.
19 August 2021
Unprompted review
Reply from NJOY
Hi Chase,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Battery dies almost immediately this is…
Battery dies almost immediately this is a waste of money
16 August 2021
Unprompted review
Reply from NJOY
Hi KJ,
We're sorry to hear that your experience with NJOY didn’t meet your expectations.
At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help.
Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
This company has helped me get off of…
This company has helped me get off of cigarettes and has treated me well for about two years now and recently in the past two weeks I have going to four different gas stations paying $10 to $13 for all the pods to be burnt like come on Njoy I want to keep using this product but no if every time I open a menthol pack there all burnt !!!
12 August 2021
Unprompted review
Reply from NJOY
Hi Paris,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
TERRIBLE BURNT AND NASTY
I’m so glad I’m not alone. I too have been a loyal customer of NJOY for over two years. No problems until recently, thought it was me. Nope my sister same problem, we stopped buying from one store and now all seem to be just as bad.
After wasting so much money, in the process of TWO refunds already. I’m very unhappy.
I’m not buying anymore of this terrible product, and it’s a shame because I have been dying for just a good hit on my NJOY.
I’ll get used to the others. ✌️ NJOY looks like you have really lowered your standards for everyone.
6 August 2021
Unprompted review
Reply from NJOY
Hi Casey,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
The reviews here are lies!! Check other sites.
Am I the only person who gets mouthfuls of stinging, burning concentrated fluid shot into my mouth, not just once but repeatedly, on literally every other pod?? Everyone talks about the burnt taste but my biggest issue is the constant leaking and eating that disgusting nicotine juice. On full battery I can feel it bubbling and drawing differently. I have to sling out a third of the product just to keep from sucking it into my mouth when I draw. I don't know how Trustpilot reports mostly positive reviews considering every other review site reports mainly horrible reviews. In fact, NJOY took down their own review page! Wonder why? NJOY sucks, badly. Not every product, but every other one. Thats not good enough. Someone shut them down please?
25 July 2021
Unprompted review
Reply from NJOY
Hi Janice,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
I've beeen vaping on NJOY for quite a…
I've beeen vaping on NJOY for quite a while now (2 years) simply due to convenience over the alternatives such as JUUL. I was happy maybe the first year they came out but now the quality of the pods is absolutely terrible. To have spent roughly ~$11 twice a week for the past 2 years on this product is absolutely shameful to the business. For the price these sell for, you can certainly afford to correct this issue of both pods being burnt straight out of the box or we'll see you with a class action.
23 July 2021
Unprompted review
Reply from NJOY
Hi Dustin,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Usually quality is good but…
Usually quality is good. but lately i’ve been opening new packs of pods and the first hits I have taste awfully burnt. my most recent pack i’ve purchased the first pod was burnt and the second pod didn’t have any rubber seals on the pod. this is a major concern for me.
16 July 2021
Unprompted review
Been buying these for almost year and…
Been buying these for almost year and half. They were great paying 9.99 then price dropped to 5.99 and now they are awful buy a pack of two many times both pods are completely burnt and full. Did they lower the price to clean out warehouse??? Very upset with the loss of money spent to basically be ripped off
16 July 2021
Unprompted review
Reply from NJOY
Hi Melinda,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Reply from NJOY
Hi Venus,
Thank you for being an NJOY customer and leaving your feedback! At NJOY, we stand by the quality of our products and are glad to hear that you had a positive experience with the NJOY product. We’re always happy to hear from you! Please feel free to reach out to us with your suggestions by emailing hello@njoy.com or calling our friendly Customer Service team at 1-833-ASK-NJOY.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY.
Used for years
Used for years. The pods have recently been horrible. Each pack I buy is burnt after a few hits. Will not be wasting anymore money.
3 May 2021
Unprompted review
Reply from NJOY
Hi Jamie,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Honestly just a waste of money when one…
Honestly just a waste of money when one pod is ALWAYS bad (burnt and leaking at the first hit). My husband and I did the math and we have spent over $2000 on pods since we started, meaning we’ve wasted half of that if the pods never work! Terrible.
28 April 2021
Unprompted review
Reply from NJOY
Hi Rhia,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Horrible tasting now.
Horrible tasting now.. idk what was changed but these are not the same pods. They’re a different color and all I taste is chemicals. I’ve bought 2 full brand new packs in the past 2 days and the first time I hit it, it’s burnt.
15 April 2021
Unprompted review
Reply from NJOY
Hi Christa,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority, and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will look into this further for you.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Taste turned horrible
I used njoy for so long and loved it, recently the pods have had an off-putting and horribly burnt taste almost immediately. Don’t waste your money on this, i’m switching back to juul.
2 March 2021
Unprompted review
Reply from NJOY
Hi Brooke,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund or an exchange.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Vape menthol
Vape menthol. Starts tasting burnt within 2 days! Wasn't like this a year ago!
12 February 2021
Unprompted review
Reply from NJOY
Hi NJOY Customer,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund or an exchange.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
Sad Days
I have used this product for almost 2 years now and I have loved it, but in the last couple of months my pods have been burning halfway through every time and the past 3 packs I have purchased have done so.
10 February 2021
Unprompted review
Reply from NJOY
Hi Jacob,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help.
Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund or an exchange.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
What happened NJOY????
The njoy ace was an amazing device when it first came out it knocked the juul out of the park at first... But recently oh my goodness have they went down hill. The pods used to taste amazing before the change from the normal wick to the FEELM Ceramic coils.The Tobacco pods tasted like cookies with almonds in them now it taste like burnt plastic and chemicals and don’t get me started on the device itself. 🤦🏼♂️ I went through 10 in the matter of 2 months I took one apart and noticed the solder on the connection points had broken off and it was the same for all of them. It’s just really sad njoy was a promising company at first now they are trash.
24 November 2020
Unprompted review
Reply from NJOY
Hi Cole,
We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help.
Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund or an exchange.
Take care!
NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
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