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NJS Law Reviews 

817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making them feel supported and at ease throughout their claims. Many highlight the excellent service, noting how the company efficiently handles cases, provides clear explanations, and keeps them informed at every stage. People appreciate the quick responses and the overall structured and well-organized process, often leading to successful outcomes and compensation. However, some customers also noted issues with communication and case handling. A few people reported vague or unhelpful information, unreturned calls, and unanswered questions, leading to frustration. Additionally, some reviewers were dissatisfied with their cases being rejected after initial contact, feeling that staff lacked empathy or that their concerns were not properly addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, first-class, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the confidence and ease they felt during... See more

Response time

Clients share positive opinions on response time, consistently highlighting the quick and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial call to the successful completion of my claim, my experience has been wonderful. Gary, Melissa and everyone who I had the pleasure of communicating with over the last year half have tr... See more

Company replied

Rated 5 out of 5 stars

This was my first experience with a claims service and made me feel confident. First class service al the way through. Always keeping me informed every step of the way. Honestly I would recommend... See more

Company replied

Rated 5 out of 5 stars

NJS law were great: everyone who handled my case was helpful to explain the process and keep me up-to-date with progress. I could never have been able to bring a legal action myself and would have bee... See more

Company replied

Rated 5 out of 5 stars

I was very nervous going into a claim against my housing association. After a fall inside their property. But ive had nothing but king and personal assurance fron my solicetor Angela Cross she was so... See more

Company replied


Company details

  1. #43 of 83 best companies in Law firm
  2. #68 of 157 best companies in Legal Services
  3. #21 of 36 best companies in Personal Injury Lawyer

Written by the company

NJS Law has a professional and dedicated legal team focused on help in the following services: Personal Injury Claims, Accident at Work Claims, Medical Negligence, Road Traffic Accident Claims, Public & Occupier Liability Claims, Pedestrian Accident Claims... Our Experienced Solicitors are dedicated to guiding you through every step of the process, ensuring that you receive fair and full compensation for your injuries, pain, and suffering. Whether your injury was caused by a slip, trip, and fall, a road traffic accident, medical negligence, accident at work or any other type of accident at work, we offer expert legal advice tailored to your unique situation. With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. NJS Law understands that each client is unique and our experienced solicitors’ teams will work with you to provide advice and solutions tailored to your individual circumstances. NJS Law work in No Win No Fee basis.

For Fast, Friendly Affordable Legal Advice - Ask NJS Law

Written by the company

Trusted Legal Support, Every Step of the Way
At NJS Law, we’re committed to providing more than just legal services—we offer peace of mind during life’s most important moments. We value every client relationship and continually strive to deliver an outstanding experience.

Maximizing Compensation for Injuries, Lost Earnings, and Medical Costs

No Win No Fee basis

With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. We pride ourselves on providing outstanding client service, being transparent, and taking a tough stance to ensure those responsible for your injury are held accountable.

Contact info

Friendly Solicitor Firm - No Win No Fee

Personal Injury, Medical Negligence, Road Traffic Accidents Claims..

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(817)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading and waste of time

Misleading and waste of time, when I asked are you a solicitor, he said we are a solicitor firm. It doesn't mean if anyone works at a solicitor's firm they are a solicitor
Rubbish , very poor communication and customer service. They didn't want to anything and expect me to do all the work. Bunch of charlatans saying my case had no merit, it was cause I was speaking to a call centre person who is untrained and dosn't know the legal proceeding.

22 June 2026
Unprompted review
NJS Law logo

Reply from NJS Law

We're sorry to hear that you were disappointed with your experience.

After reviewing the information provided, we were unable to proceed with your claim as it did not meet the criteria required for us to take the matter forward. Our team explained the assessment process and the information needed to determine whether a claim is suitable.

We appreciate that this may not have been the outcome you were hoping for, but our decision was based on the details available to us at the time. We always aim to provide clear guidance and support throughout our assessments.

We wish you all the best in resolving the issues with your landlord.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

22 June 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

From my initial call to the successful…

From my initial call to the successful completion of my claim, my experience has been wonderful. Gary, Melissa and everyone who I had the pleasure of communicating with over the last year half have truly been amazing. They supported and guided me through each stage of the claim and gave me the confidence to keep pushing through til the very end and I am truly grateful. Thank you once again NJS Law. Your expertise is truly unmatched.

11 June 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and for taking the time to share your experience.

It was a privilege to support you throughout your claim, and we're delighted to hear that Gary, Melissa, and the rest of the team were able to provide the guidance, reassurance, and confidence you needed along the way. We understand that the claims process can be challenging, so knowing that you felt supported every step of the journey means a great deal to us.

Your perseverance played a huge part in achieving this successful outcome, and we are grateful for the trust you placed in NJS Law. On behalf of everyone here, thank you for your recommendation and for allowing us to assist you.

We wish you all the very best for the future.

Kind regards,
NJS Law

Rated 5 out of 5 stars

My personal solicetor Angela Cross

I was very nervous going into a claim against my housing association. After a fall inside their property. But ive had nothing but king and personal assurance fron my solicetor Angela Cross she was so understanding helpfull full the years of sorting out my claim and helping me understand the legal understanding of my case. She kept me in touch with ongoing actions taking place throughout took my calls emails. I would not recomending Angela or her company NJS LAW to anyone needing help.

9 June 2026
Unprompted review
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and for taking the time to share your experience.

We understand how daunting it can feel to pursue a claim, particularly following an accident and injury. We are delighted to hear that Angela was able to provide the support, reassurance, and guidance you needed throughout the process. Angela is dedicated to ensuring her clients feel informed and supported at every stage of their case, and your feedback reflects exactly the level of service we strive to deliver.

We will be sure to pass on your lovely comments to Angela. Thank you for placing your trust in both Angela and NJS Law. We are pleased that we could assist you and wish you all the very best for the future.

Kind regards,

NJS Law

Rated 5 out of 5 stars

Clear and easy to talk to and very…

Clear and easy to talk to and very helpful with helping me understand.

10 June 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Clear and knowledgeable information

Clear and knowledgeable information. Friendly staff

8 June 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

It's quick and fast response

It's quick and fast response

29 May 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very good on the phone and they made it…

Very good on the phone and they made it very easy

26 May 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 1 out of 5 stars

Njs law are useless

Njs law are useless supposed to take on sepsis claim my wife was NOT treated for plural effusion which CAUSED SEPSIS,PNEMONIA AND UTI 4 WEEKS AFTER THE DOCTOR FAILED TO TREAT spen an hour on phone to NJS LAW told me they would look into it 30 seconds later after putting phone down email saying SORRY NO CAN DO disgusting

27 May 2026
Unprompted review
NJS Law logo

Reply from NJS Law

We are sorry to hear about your experience and appreciate you taking the time to share your feedback.

After reviewing the information available to us, we concluded that there were insufficient prospects of establishing breach of duty and causation to the standard required for a clinical negligence claim. As a result, we were unable to take the matter forward.

This is the decision of this firm, but you are entitled to a second opinion. If you intend to seek alternate advice, we suggest that you do so at the earliest opportunity. This is because in cases of this type, with rare exceptions, (child claimants, and those lacking capacity), you have just 3 years from the date of the alleged negligent act or 3 years from the date when you first became aware that there may be a cause of action, (date of knowledge), in which to issue proceedings at court.

We appreciate that the decision will be disappointing, particularly given the circumstances surrounding your wife’s health, and we understand how upsetting the situation has been for you and your family and we are sorry that NJS Law have been unable to assist you on this occasion.

Rated 5 out of 5 stars

Excellent service

Excellent service

26 May 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 4 out of 5 stars

Seemless transaction but overall…

Seemless transaction but overall expectation in final stage was a bit shortfall

16 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

My enquiry was dealt with quickly and…

My enquiry was dealt with quickly and efficiently.

13 May 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Miss Hannah Menzies Has been very…

Miss Hannah Menzies Has been very professional Throughout my process and So I would like to thank her For all her work till now Outstanding.

14 May 2026
Unprompted review
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Replied fast and the services charge is…

Replied fast and the services charge is reasonable.

7 May 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 4 out of 5 stars

Very quick with a decision.

They were very patient with me and asked a lot of questions to understand what had happened. They were quick to say yes or no to whether they would take the case on. Everyone was very nice and easy to talk to.

6 May 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

So\n Far been in touch

So\n Far been in touch, been pleasant unhelpful, not in a paddler of commit for revenge. I really hope you win the competition notes.

5 May 2026
NJS Law logo

Reply from NJS Law

Thank you for your review and for taking the time to speak with us. We’re very pleased to hear that you have been happy with the service provided by our team. At NJS Law, we always strive to support our clients with care and professionalism, and your kind words are greatly appreciated. We wish you and your family all the very best.

Rated 5 out of 5 stars

Happy with result so far

Happy with result so far, awaiting payment timescale

30 April 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very easy to understand helpful…

Very easy to understand helpful Information

30 April 2026
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

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