Had to upload my identification twice for no clear reason. First submission supposedly went through, then they wanted the identical documents again. Nobody explained the mix up or why it happened.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My account history stopped updating after I played on Friday. The cashier shows my balance but the detailed transaction list hasnt recorded anything since then. Feels like data went missing.
Bonus disappeared before the date in the email. Checked the terms and conditions and they said something different again. Three versions of when it ended, none of them matched when it actually went aw... See more
Waited 45 minutes in the live chat queue on Saturday night just to ask about a withdrawal. By the time someone answered they were basically closing. Terrible timing for customer support.
Company details
Written by the company
Compare non GamStop casinos for UK players, with a focus on casino selection, bonus offers, payment options, withdrawal conditions, and platform features.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Requested a payout and got half the…
Requested a payout and got half the money. Checked back and apparently the other half was pending but they never mentioned that upfront. Still waiting for the second part.
Received my cashback but its clearly…
Received my cashback but its clearly short of what the promotion stated. The support team gave me three different explanations when I asked about it, none of them matching the original offer details.
Cant access my account because the…
Cant access my account because the verification email went missing. Customer service gave up after one attempt and now I'm stuck unable to play.
Had to upload my identification twice…
Had to upload my identification twice for no clear reason. First submission supposedly went through, then they wanted the identical documents again. Nobody explained the mix up or why it happened.
Been waiting since last Friday for my…
Been waiting since last Friday for my payout to process. The website said 3-5 days but its now been over a week. Every time I message support they give me a different reason for the hold up.
Signed up three days ago and still…
Signed up three days ago and still waiting for the verification email. Support keeps saying check spam folder but theres nothing there. Getting frustrated at this point.
After setting a 300 deposit limit
After setting a 300 deposit limit, the system allowed me to exceed it by another 250 within the first 24 hours. Support eventually confirmed it would take a while to process but this wasnt mentioned anywhere upfront.
Topped up my account yesterday but the…
Topped up my account yesterday but the money isnt showing. Their live chat closed while I was mid conversation asking about it, then they wanted me to start over with email support.
Waited 45 minutes in the live chat…
Waited 45 minutes in the live chat queue on Saturday night just to ask about a withdrawal. By the time someone answered they were basically closing. Terrible timing for customer support.
My account history stopped updating…
My account history stopped updating after I played on Friday. The cashier shows my balance but the detailed transaction list hasnt recorded anything since then. Feels like data went missing.
Asked for my personal documents during…
Asked for my personal documents during verification, I sent everything. Then got another request for the identical files like the previous one was never received.
Mid-game disconnect while playing a…
Mid-game disconnect while playing a bonus feature. After logging back in the round had vanished but my balance was lower. Very confusing.
Got a bonus that was supposed to last…
Got a bonus that was supposed to last until next Wednesday but it disappeared Tuesday morning. Checked my emails and the terms said different dates. Support just repeated what was already written.
Tried to get started and the…
Tried to get started and the confirmation email just didnt arrive. Checked everything, its not in spam, not delayed, its just gone somewhere.
My activity page is incomplete
My activity page is incomplete. I placed a bet that definitely went through, yet I cant find it in the transaction history. Tbh this makes me question what else might be missing.
Bonus disappeared before the date in…
Bonus disappeared before the date in the email. Checked the terms and conditions and they said something different again. Three versions of when it ended, none of them matched when it actually went away.
The app keeps logging me out randomly
The app keeps logging me out randomly, lost track of my active session yesterday. Support told me to clear cache but it happened again today so that didnt help.
The promotional email said my bonus…
The promotional email said my bonus expires on the 15th. I didnt log in until the 14th and it had vanished two days earlier. Their system clock and their email dont seem to match up at all.
The sign up bonus looked generous until…
The sign up bonus looked generous until I saw it only worked on one game provider. That restriction was in tiny text at the bottom of the terms, not anywhere obvious.
Bonus ran out couple of days before the…
Bonus ran out couple of days before the date they sent me. Live chat kept saying to check the small print but the email clearly said a different date. Pretty frustrating honestly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
