Serious Design Flaw + No Support
I purchased a Noard SpeedCruise 470 cm kayak and was extremely disappointed with the design and build quality. The seat D-rings are oriented in a way that causes them to stretch and wear out very quickly under normal use. When I contacted customer support about this issue, I was told they had a “fix” — which turned out to be me replacing the D-rings myself. For a brand-new product, that is completely unacceptable.
What concerns me even more is that a newer model has clearly been updated to correct this flaw — yet the older model is still being sold without any warning to customers that the D-ring wear is a known problem.
I requested a return and refund, which should be covered by their stated 5-year warranty, but weeks have passed and the company still has not provided a return label or responded to my follow-up messages.
I am now involving German consumer protection authorities, since I have not been able to resolve this directly with the company.
Very disappointed — buyers should be aware of these issues before purchasing.
Reply from Noard
Hello Alexander,
Thank you for your feedback.
We are very sorry that there were problems with your complaint.
We will investigate the matter immediately and get back to you asap.
Best regards from Hamburg,
The NOARD Team
