Noble Hemp 

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Rated 1 out of 5 stars

I have tried numerous times to contact anyone regarding my shipment I returned unopened. I'm suppose to get 212.00back but haven't heard or received anything. I didn't realize the gummies were that mu... See more

Rated 1 out of 5 stars

Bought this product, 3 btls, hoping it would help lower back pain. This product didn't work for me. Contacted, customer service 4 times,to process return of 2 unopened bottles and refund. One care rep... See more

Rated 5 out of 5 stars

Since my husband has just started use of CBD gel tabs I figure it will take a few weeks before he notices anything. We are trying to reduce inflammation in his lungs so he can breath easier. Reading... See more

Company replied

Rated 1 out of 5 stars

This company has some of the worst customer service ever. They somehow talked my father into a reoccurring monthly subscription of products when he just wanted to try a small sample to address severe... See more

Company details

  1. Pharmacy

Information provided by various external sources

Noble Hemp produces industry leading premium hemp oil extracts that are organically grown on locally owned farm land in Colorado, USA.


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All reviews

(21)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I have tried numerous times to contact…

I have tried numerous times to contact anyone regarding my shipment I returned unopened. I'm suppose to get 212.00back but haven't heard or received anything. I didn't realize the gummies were that much if anyone knows a way to contact these people please help me out. I'm not rich I'm a single mom and that's A LOT of money for me help please

4 July 2022
Unprompted review
Rated 1 out of 5 stars

Numerous contacts, no resolution

Bought this product, 3 btls, hoping it would help lower back pain. This product didn't work for me. Contacted, customer service 4 times,to process return of 2 unopened bottles and refund. One care rep said no need to return will credit account. This went on another time. Same thing credit should be in account. Nothing. Final 2 contacts "We have to send to someone else for review", no further contact from them. No credit, no explanation. Terrible customer service, dont expect money back, when it doesn't work.

1 September 2021
Unprompted review
Rated 1 out of 5 stars

Dishonest, worst customer service ever.

This company has some of the worst customer service ever. They somehow talked my father into a reoccurring monthly subscription of products when he just wanted to try a small sample to address severe headaches. They then continued to charge his credit card without his understanding of any terms, or his authorization to do so. They have not been responsive to calls or messages, They did not answer the phone or have any type of live chat option, or any type of cancellation links for anything anywhere on their website, or on any of the order forms they sent out. In my experience this company seems very dishonest. I've now been on hold for almost a full hour with no response.

2 July 2021
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service & Reprehensible Business Practices

From: Sandy Williams
Date: Fri, Jan 1, 2021 at 3:10 PM
Subject: Poor Customer Service & Reprehensible business practices
To: Noble Hemp Oil

I haven't received my order yet and am already having issues. I placed an order for just the Noble Hemp Oil, purposely not order the cream & meditation info that the system tried to add to my order. But when I seen the complete order at the end, it did include the cream. Another $12.01 added to the total price. I immediately called the customer support number & was told I had to call back in 15-20 minutes because their computer didn't show the cream order!! I said that sounds odd she again said sorry that the computer doesn't show it yet. So I did call back 20 minutes later. Got right thru to someone, explained I didn't want the cream she said OK & I then noticed the Noble Hemp Oil shipping was at 6.98, not the $4.98 the computer had shown when I ordered just the oil. I explained this to the lady & she said just a minute please & put me on hold. I held, FOR 15 MINUTES & 15 SECONDS. Then I hung up. I called back after checking my email again to see any updates had come thru. Nope. I called back, right away someone answered & asked me to hold a minute but didn't put me on hold, I could hear her talking to others. I waited about a minute & then just let her know I wasn't on hold. She put me on hold I waited over 10mins, she came back on said they were busy & don't hang up. But when she put me on hold, she hung up on me.
I again called back, I talked to #140 who Id herself as a supervisor. I told her I wanted to be sure the cream had been removed from my order & the shipping corrected. She advised me she could not do that as my order had already been processed!!! This is 34 minutes after my order was placed for just the Oil. I said that is ridiculous, first I cannot cancel 2 minutes after an order & now I cannot cancel the cream 34 minutes after my order. She then tells me she can cancel the future orders that would automatically be sent monthly.
I told her to do so, that I wanted nothing to do with the company.
I went thru the computer information on each page that came up. Reading thru all the information on each page, there was NOTHING about future shipments~!!!!~ She repeatedly told me she had canceled future shipments, but she could not cancel the cream order!! I asked what they were going to charge me said that the oil & the cream would be sent & that I would be charged for shipping only $6.98.
I have no idea if this product was any good but I can sure say their customer service and their business practices are reprehensible. I give this Company zero stars.
Sandra Williams

1 January 2021
Unprompted review
Rated 1 out of 5 stars

I have never received my order!

I have never received my order? Nobel Hemp is blaming the Post Office who knows? But I. The meantime I am out almost a $100!!

21 June 2019
Unprompted review
Noble Hemp logo

Reply from Noble Hemp

Hi Harper,

We are not blaming anyone. Sometimes mail gets lost or goes missing. We suggested in the last email that you contact the group in charge of the packages at your chosen shipping address. We do not like seeing anyone not receive our product or be out of pocket.

We will work with you and USPS to help locate your package.

Noble Hemp

Rated 1 out of 5 stars

I was sent another customer's order and…

I was sent another customer's order and I have not received my order.

10 June 2019
Unprompted review
Noble Hemp logo

Reply from Noble Hemp

Hi John, thanks again for taking my call today. As I mentioned, it was an unfortunate mix up at the fulfilment centre. We will have your order to you shortly. Once again I apologise for the delay. If you have any more question feel free to email us directly at hello@noblehemp.com

Rated 5 out of 5 stars

Pain relief is very fast

Pain relief is very fast! Although next time I will buy a stronger dosage than 250 mg for more relief. This is so much safer than the previous arthritis meds I took. There are no side effects I noticed.

5 June 2019
Unprompted review
Noble Hemp logo

Reply from Noble Hemp

Thank you for sharing Lynn! Glad we can help.

Rated 5 out of 5 stars

Noble Hemp

Very professional with rapid response after our order was placed on-line.

4 June 2019
Unprompted review
Noble Hemp logo

Reply from Noble Hemp

Great! Thanks a lot, Paul.

Rated 1 out of 5 stars

I didn't realize I was not ordering CBD…

I didn't realize I was not ordering CBD oil (only Hemp Oil)...plus there is an additive in this oil (peppermint) I didn't know about when I ordered it. It doesn't work as well as previous CBD oil I have purchased plus the peppermint upsets my stomach acid. I would like to return these bottles for a full refund.
Plus, if this Hemp oil works this poorly, it shouldn't be as expensive as the price you are charging.

4 June 2019
Unprompted review
Noble Hemp logo

Reply from Noble Hemp

Hi Jane, I am sorry that have not received the results you where looking for. I can confirm that you did in fact order CBD oil. It is listed on the label as "Aerial parts" which is where the CBD is prevalent in the Hemp plant along with the organic peppermint flavour. We have the 30-day full money back guarantee just for this type of situations. Please return your used and unused product(s) to the following address: #140 7250 Gilpin Way
Denver, Colorado 80229, USA

Thanks for your​ time.

Rated 5 out of 5 stars

Since my husband has just started use…

Since my husband has just started use of CBD gel tabs I figure it will take a few weeks before he notices anything. We are trying to reduce inflammation in his lungs so he can breath easier.
Reading information available on Noble Hemps website has been enlightening. Their site is easy to order on and delivery is quick.

4 June 2019
Unprompted review
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Reply from Noble Hemp

Thank you, Janni! I really appreciate your review and thanks for choosing Noble Hemp.

Rated 2 out of 5 stars

is ok but to expensive

4 June 2019
Unprompted review
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Reply from Noble Hemp

Thanks for your feedback Frank. Please let me know if there is anything I can do to improve your experience with Noble Hemp. Feel free to email me at hello@noblehemp.com. Thanks for choosing Noble.

Rated 3 out of 5 stars

I never got my order

I never got my order, but unfortunately either did Mary because I received her order. I emailed Noble to report this error and got no response from them. I have Mary's packing slip with her address. I'll send her order at my expense, but I'm still SOL.

I just got off the phone with Noble and was told Mary got my order and they would ship mine for delivery in a week or so. They also said they would email me a confirmation. So far, NO EMAIL CONFIRMATION!
The business owner Adam reached out to me and got personally involved to resolve my problem. Thank you Adam!

20 May 2019
Unprompted review
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Reply from Noble Hemp

Hi Mark, I was just been notified of your issue and have replied to you directly. There was a communication breakdown on our end. Please accept our sincere apology. We will have this all taken care of for you first thing tomorrow. - Adam at Noble Hemp

Rated 3 out of 5 stars

Nothing significant to speak of

15 May 2019
Unprompted review
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Reply from Noble Hemp

Hi Lou, thank you for the review. If there is anything we can do to improve your experience please email me directly at hello@noblehemp.com. Thanks, Adam

Rated 5 out of 5 stars

The best Most impressed

The best Most impressed. Want to know when you upgrade to 500 from 250. Or if that’s personal

22 April 2019
Unprompted review
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Reply from Noble Hemp

Thank you very much for the review, Phyllis. We truly appreciate it. Whether you should move to higher concentration really differs from person to person. Feel free to contact us hello@noblehemp.com if you would like some more information.

Rated 5 out of 5 stars

I tried this product after suffering…

I tried this product after suffering pain post 2 years of a lateral miniscus surgery .. it has changed my life around. The pain is gone and I am so active again ... highly recommend the balm ...

18 April 2019
Unprompted review
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Reply from Noble Hemp

Amazing! Brenda thank you for sharing your story. We are so happy you are active again.

Rated 5 out of 5 stars

Great

Highly recommended

3 April 2019
Unprompted review
Noble Hemp logo

Reply from Noble Hemp

Thanks for taking the time to post this review Ty.

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