I have tried numerous times to contact anyone regarding my shipment I returned unopened. I'm suppose to get 212.00back but haven't heard or received anything. I didn't realize the gummies were that mu... See more
Noble Hemp
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought this product, 3 btls, hoping it would help lower back pain. This product didn't work for me. Contacted, customer service 4 times,to process return of 2 unopened bottles and refund. One care rep... See more
Since my husband has just started use of CBD gel tabs I figure it will take a few weeks before he notices anything. We are trying to reduce inflammation in his lungs so he can breath easier. Reading... See more
Company replied
This company has some of the worst customer service ever. They somehow talked my father into a reoccurring monthly subscription of products when he just wanted to try a small sample to address severe... See more
Company details
Information provided by various external sources
Noble Hemp produces industry leading premium hemp oil extracts that are organically grown on locally owned farm land in Colorado, USA.
Contact info
Market Street 1624, 80202, Denver, United States
- (844) 338-4661
- cs@noblehemp.com
- noblehemp.com
I have tried numerous times to contact…
I have tried numerous times to contact anyone regarding my shipment I returned unopened. I'm suppose to get 212.00back but haven't heard or received anything. I didn't realize the gummies were that much if anyone knows a way to contact these people please help me out. I'm not rich I'm a single mom and that's A LOT of money for me help please
Numerous contacts, no resolution
Bought this product, 3 btls, hoping it would help lower back pain. This product didn't work for me. Contacted, customer service 4 times,to process return of 2 unopened bottles and refund. One care rep said no need to return will credit account. This went on another time. Same thing credit should be in account. Nothing. Final 2 contacts "We have to send to someone else for review", no further contact from them. No credit, no explanation. Terrible customer service, dont expect money back, when it doesn't work.
Dishonest, worst customer service ever.
This company has some of the worst customer service ever. They somehow talked my father into a reoccurring monthly subscription of products when he just wanted to try a small sample to address severe headaches. They then continued to charge his credit card without his understanding of any terms, or his authorization to do so. They have not been responsive to calls or messages, They did not answer the phone or have any type of live chat option, or any type of cancellation links for anything anywhere on their website, or on any of the order forms they sent out. In my experience this company seems very dishonest. I've now been on hold for almost a full hour with no response.
Poor Customer Service & Reprehensible Business Practices
From: Sandy Williams
Date: Fri, Jan 1, 2021 at 3:10 PM
Subject: Poor Customer Service & Reprehensible business practices
To: Noble Hemp Oil
I haven't received my order yet and am already having issues. I placed an order for just the Noble Hemp Oil, purposely not order the cream & meditation info that the system tried to add to my order. But when I seen the complete order at the end, it did include the cream. Another $12.01 added to the total price. I immediately called the customer support number & was told I had to call back in 15-20 minutes because their computer didn't show the cream order!! I said that sounds odd she again said sorry that the computer doesn't show it yet. So I did call back 20 minutes later. Got right thru to someone, explained I didn't want the cream she said OK & I then noticed the Noble Hemp Oil shipping was at 6.98, not the $4.98 the computer had shown when I ordered just the oil. I explained this to the lady & she said just a minute please & put me on hold. I held, FOR 15 MINUTES & 15 SECONDS. Then I hung up. I called back after checking my email again to see any updates had come thru. Nope. I called back, right away someone answered & asked me to hold a minute but didn't put me on hold, I could hear her talking to others. I waited about a minute & then just let her know I wasn't on hold. She put me on hold I waited over 10mins, she came back on said they were busy & don't hang up. But when she put me on hold, she hung up on me.
I again called back, I talked to #140 who Id herself as a supervisor. I told her I wanted to be sure the cream had been removed from my order & the shipping corrected. She advised me she could not do that as my order had already been processed!!! This is 34 minutes after my order was placed for just the Oil. I said that is ridiculous, first I cannot cancel 2 minutes after an order & now I cannot cancel the cream 34 minutes after my order. She then tells me she can cancel the future orders that would automatically be sent monthly.
I told her to do so, that I wanted nothing to do with the company.
I went thru the computer information on each page that came up. Reading thru all the information on each page, there was NOTHING about future shipments~!!!!~ She repeatedly told me she had canceled future shipments, but she could not cancel the cream order!! I asked what they were going to charge me said that the oil & the cream would be sent & that I would be charged for shipping only $6.98.
I have no idea if this product was any good but I can sure say their customer service and their business practices are reprehensible. I give this Company zero stars.
Sandra Williams
I have never received my order!
I have never received my order? Nobel Hemp is blaming the Post Office who knows? But I. The meantime I am out almost a $100!!

Reply from Noble Hemp
I have both the oil and transdermal and…
I have both the oil and transdermal and so far the salve works best for my arthritis.

Reply from Noble Hemp
I was sent another customer's order and…
I was sent another customer's order and I have not received my order.

Reply from Noble Hemp
An overall good experience from their…
An overall good experience from their website & ordering to timely delivery of product

Reply from Noble Hemp
Pain relief is very fast
Pain relief is very fast! Although next time I will buy a stronger dosage than 250 mg for more relief. This is so much safer than the previous arthritis meds I took. There are no side effects I noticed.

Reply from Noble Hemp
Noble Hemp
Very professional with rapid response after our order was placed on-line.

Reply from Noble Hemp
I didn't realize I was not ordering CBD…
I didn't realize I was not ordering CBD oil (only Hemp Oil)...plus there is an additive in this oil (peppermint) I didn't know about when I ordered it. It doesn't work as well as previous CBD oil I have purchased plus the peppermint upsets my stomach acid. I would like to return these bottles for a full refund.
Plus, if this Hemp oil works this poorly, it shouldn't be as expensive as the price you are charging.

Reply from Noble Hemp
Since my husband has just started use…
Since my husband has just started use of CBD gel tabs I figure it will take a few weeks before he notices anything. We are trying to reduce inflammation in his lungs so he can breath easier.
Reading information available on Noble Hemps website has been enlightening. Their site is easy to order on and delivery is quick.

Reply from Noble Hemp
I never got my order
I never got my order, but unfortunately either did Mary because I received her order. I emailed Noble to report this error and got no response from them. I have Mary's packing slip with her address. I'll send her order at my expense, but I'm still SOL.
I just got off the phone with Noble and was told Mary got my order and they would ship mine for delivery in a week or so. They also said they would email me a confirmation. So far, NO EMAIL CONFIRMATION!
The business owner Adam reached out to me and got personally involved to resolve my problem. Thank you Adam!

Reply from Noble Hemp
The best Most impressed
The best Most impressed. Want to know when you upgrade to 500 from 250. Or if that’s personal

Reply from Noble Hemp
I tried this product after suffering…
I tried this product after suffering pain post 2 years of a lateral miniscus surgery .. it has changed my life around. The pain is gone and I am so active again ... highly recommend the balm ...

Reply from Noble Hemp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







