Nodecraft Reviews 1,731

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with the quick response times and the smooth user experience. However, some customers also noted occasional issues with the UI feeling cluttered when searching folders, and a few mentioned that support isn't always available to UK customers. Additionally, some people experienced minor downsides with the download process requiring a few extra steps.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the support team's... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the support... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the clean, intuitive, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nodecraft support was quick to respond to my questions. After having some issues with mods not showing up, I reached out to ensure the server wouldn't be corrupted. Hunter was extremely helpful, and I... See more

Rated 5 out of 5 stars

The customer service is unmatched. Better than anywhere else for anything else. They're always willing to go out of their way and even suggest alternate ways that would overall benefit your experience... See more

Rated 5 out of 5 stars

I’ve used nodecraft for years (since minecraft 1.7.10) and recommend it to anyone looking to run a server. Their interface is great and gives you control over everything well still having easy “one cl... See more

Rated 5 out of 5 stars

Nodecraft is the best bang for your buck if you're considering a GSP over a VPS. Pricing is competitive. Latency and performance is excellent. The control panel is well designed and easy to underst... See more


Company details

  1. Gaming services

Written by the company

Nodecraft offers high performance game server hosting in multiple locations across the world. Start up a server in less than 60 seconds!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellect Communication

Consistent communication and transparency. I honestly know HOW to set up modded servers, but I didn't want to deal with it on this one. I really appreciated the professionalism and consistent communication when coming to certain bumps along the path.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

100/10 Customer Service

Genuinely the best customer service of ANY service I've ever used. Not just for game servers. I mean in general. It feels like they actually care about and are invested in their customers' experiences. Beyond that, the service is solid, the UI is clean, and they have a wide selection of options.

30 November 2025
Unprompted review
Rated 3 out of 5 stars

They do not have DDoS protection on Rust servers.

I was happy with this hosting I used for Rust for 3 days (São Paulo, Brazil). The hardware and control panel were worth the price.

But on the third day, DDoS attacks started. These attacks would cause the server to shut down. I'd turn it back on, and almost instantly the same thing would happen.

They claim to have DDoS protection at the node level, but not at the game server level. They recommend using third-party services like TCP Shield, but this comes at an extra cost and isn't cheap.

I went back to my old hosting provider, which, although it has worse hardware, at least has DDoS protection.

The only reason for the 3-star rating is that they gave me a refund. Another thing: their support isn't always available.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Lottie is great!

Answered my question in a timely manner. Also very helpful. Used emojis to show that there's a person behind the screen. Very patient as well.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support

Brilliant staff, but not always available to UK customers. but that ok because when they are available they are incredible.

Server prices are a bit much

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Servers and Customer Service

The hosting service and dashboard were easy to use and the server itself ran smooth. I actually ended up not needing Nodecraft’s hosting service at the moment as I solved the issues I was having before with playing modded Terraria with my friends, and I requested a refund which they very quickly accepted. Great servers and customer service.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Good support

Cameron was quick to help me out and support me even though i was super nervous. Solved all my problems quick and easy! I appreciate everything they did :D

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Awesome!

The customer service has so far been fantastic. I think you can charge more for the setups and mention additional support for adjustments. It was super helpful.

17 November 2025
Unprompted review

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