No-IP Reviews 110

Same as Paul Derrick: "I paid for a lifetime subscription many, many years ago. They are now reneging on that lifetime agreement. They claim their service has so many extra features now, that they feel they can justify an annual"... They lie- just do not respect their own contract. Do not do business with that company lying, stealing people. - Choose another provider. - Paul

Aden answered the phone within 3 rings and helped me get back into my account and helped me with another tech issue not even associated with noip. For that i am thankful because its hard to find customer service like this nowadays or sometimes its hard to get ahold of anyone in tech support for most companies but not with noip.

I paid for a lifetime subscription many, many years ago. They are now reneging on that lifetime agreement. They claim their service has so many extra features now, that they feel they can justify an annual charge of $14.99. Tell you what, give me the service I paid for 15 years ago - I don't want your extra features. This is clearly a money-grab by a failing company. Awful way to treat customers, and certainly not to be trusted.

Support is Supreme! I can't stress how good No-IP's customer support is. They are patient with people with disabilities and work with you to their utmost. I have yet to not have an issue resolved!

I had a lifetime agreement with no-ip that they now ended after 20 years. Don't trust this company with anything, their promises are not worth anything.

WHen I had a need to use NoIP, they provided a free service that was simple to use and affective. (I actually paid for a year when I didn't need to because I was so impressed. Recently, they accidently took a subscription payment for a service I was no longer using. I notified them using the support ticket system and within 24 hours they had refunded the payment and answered my query.
I sure wish *all* customer service departments )and companies) were as good as this! Thank you Geraldo.

The shittiest dynamic DNS you can find. Nothing works as it should, not even two factor authetication. Rubbish.

Good service, very kind support

Shauna from tech support answered and fixed my issue within 4 hours. AWESOME! Very Very Very Happy!

the suport was very helpful and a great costumers service

They offer a free service, but they hate you for using it.
Draconian bureaucracy wasting people’s time with pointless tasks just so they can keep trying to sell you something.
Monetary penalties for forgetting to accomplish said tasks.

Just be honest and call it a demo!

Fast and attentive response to the customer.

Apparently, the technical support person Christian did a good study about my issue, knew our concern and found out the best solution for us. Christian gave me all the information I needed and even told the answer I wanted to ask in the next email. I hope all the technical support people work like Christian, the way Christian helped us was in a very efficient way.

Rep was very friendly and super helpful. Quick response time and knowledgeable.

Price.... After massive prices rise I cancelled my subscription and moved to different provider.

I want to point out how great the NO-IP technical support is. They were very patience, informative, and most of all, very kind during my troubleshooting sessions via email. I would recommend NO-IP with a 10 start rating. Jenny and Geraldo, along with others, really made me feel that I was an important client and was willing to help and guide me through resolving the issue. TOP NOTCH SUPPORT!!!!!

Tripling the price without warning?!
Also poor customer support...

Outstanding customer specialist. Knew how to diffuse and correct my situation with quick decisive resolutions.

The Noip.com support service is very good, the general service of noip.com is highly recommended, it has a good price and solves many problems, I recommend it

Jose got back to me really quickly and was super helpful with my 2FA issue, even on a Saturday! Thanks to him, it was all sorted out within a few hours.