Hello, Mr Smith. How's your day?
If you have truly gone through this experience, we're sorry. Please let us know how we can help you.
However, we've got reasons to believe that you, Mr Mark Smith, are a colleague of Mr Michael Ellard's, the person who supposedly managed to strike a £500 reduction deal.
In addition to Mr Ellard's 'threat' to use his staff/team to tarnish our reputation, we haven't received a single complaint from you that describes faulty software or accuses us of deliberately scamming people.
Have you tried contacting us in private with your complaint? If so, you're also encouraged to post any screenshots showing this.
Mr Ellard's post states that we negotiated and agreed upon a deal, which we didn't.
Yours is claiming that you have gone through a similar experience.
Neither of you has any proof.
Please substantiate your allegations. And we'll gladly appease your requests.
Good day.
Update 01-09-2021
Fortunately, Mr Smith, a person saying "they are scammers", without providing any proof, isn't dignified with great credibility. Someone who substantiates their claims, however, should at least be considered.
Here's our try to substantiate our claims, once again.
We have never changed the price on an item in the cart or during checkout.
Here are a couple of links of Shopify's forum, with replies clearly showing how the price of an item can't be altered when it's in the cart:
https://community.shopify.com/c/Shopify-Design/Is-it-possible-to-change-the-price-of-products-in-the-cart/td-p/59334
https://community.shopify.com/c/Shopify-APIs-and-SDKs/Change-the-price-of-an-item-in-the-cart/td-p/93520
This simply can't happen, Mr Smith.
Feel free to plaster your 'proof' on our social media accounts.
Have a good day.
Reply: 03/09/2021
Mr Miller, since you appreciate and award great credibility to the screenshots and Mr Ellard, please try doing the following:
- Open Mr Ellard's website Try to save the screenshots
- Take a notice at their title -- which is the date the screenshots were taken.
It's an obvious attempt to lower the price. He's presenting information as if they were taken a long time ago -- while, in fact, they were taken on the same day he put up that slanderous menu on his website.
Reply: 03/09/2021
We've replied, given enough evidence, and debunked all of the allegations.
We are confident that any real customer/interested buyer reading Mr Ellard's thread will understand, quickly, how he's trying to "swindle us" out of £500.
We'll let Trustpilot's team take it from here.
Congrats on your rug, Mr Miller, it's all that matters.
