Highly recommend Nomad Frontier! I recently picked up a pair of KOO Alibi Large glasses and the experience was top-notch. I was unsure about the sizing, but the team provided excellent guidance,the L... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service and fast shipment. However, be aware when choosing FedEx. FedEx will attempt to deliver to your home up to three times before leaving it at your local drop off location. That means... See more
Company replied
Shipping was quick and the product was exactly what I selected. I really loved the personal touch with the handwritten message on the invoice. Things like that make me want to consider your store firs... See more
Company replied
Great service. Nomad Frontiers processed and sent out my order quickly and perfect. I'm very pleased with the attention they showed to my order and the communication that the order was on its way to... See more
Company replied
Company details
About Nomad Frontiers
Written by the company
About Nomad Frontiers
At Nomad Frontiers, we aspire to be Canada's local bike shop. But it didn't start that way. We set out to build NOMAD with a vision grounded in community, inclusiveness, and the power of epic cycling adventures to create memories and solidify friendships. We set out to build a travel company - both products to create your own adventure and expert advice to guide your next, more distant excursion. That was, until COVID got in the way.
Now, we've taken that same passion for community and expanded on our cycling retail plans. Our value proposition? Better customer service? No. The best customer service. We aim to show you, in every interaction, that we value your business and deserve your trust. We aim to build long-term relationships rooted in a mutual understanding of the importance of your cycling hobby to your overall wellbeing and enjoyment. We strive to be your number one online cycling retailer.
Our Offerings
We carry many of the top cycling brands in the world - Sidi, POC, Castelli, EVOC, Zipp, and many, many more. We're constantly expanding and adding new products to the virtual shelf. And we only offer products that we would use ourselves - products that we would trust on our next once-in-a-lifetime cycling trip.
Contact info
3-304 Stone Rd W, N1G4W4, Guelph, Canada
- 8883033344
- hello@nomadfrontiers.ca
- nomadfrontiers.ca
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Best in class from the friendliest folks in the Country!
From the pre-sale questions/answers, the sales experience and the help in choosing components (even collaborating with my bike fitter to ensure proper parts were chosen), the service was top level and I can say with confidence that I never had such a great experience. All was done by phone & email, I never set foot in the store. Would repeat any time!
18 March 2025
Unprompted review
Reply from Nomad Frontiers
We’re thrilled to hear you had a great experience—thank you for choosing to shop with us!
It was a pleasure working with you and your bike fitter to make sure every component was just right for your build. We really appreciate you taking the time to share your review!
Happy Riding,
The NOMAD Team
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
I am just happy with the product the…
I am just happy with the product the price and your services .
8 April 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
The price was fair and the service…
The price was fair and the service (shipping) was great!
2 April 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Great shopping experience
I was looking for a specific jersey and they had it in stock. Shipping was great, it arrived very quickly (2 days) and was exactly as described. I was a bit worried about sizing but the jersey fits so the sizing chart was accurate!
8 April 2025
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Glad to have a product that is…
Glad to have a product that is waterproof. Love the computer sleeve!
2 April 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Rare
First time using Nomad for panniers and pleased. Able to track the delivery through good communications. The hand-written note of thanks from their team is a rare form of customer service - rare and appreciated!
31 March 2025
Reply from Nomad Frontiers
We're excited to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Cycling Order - Easy and helpful!
Great experience ordering with Nomad again. The process was easy, shipment moved fast and I got exactly what I ordered. Thanks for everything!
30 March 2025
Reply from Nomad Frontiers
We're excited to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Solid! Good pricing and excellent delivery…
Good pricing and excellent delivery time! Great first purchase
27 March 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Very Satisfied
Shipping was fast and everything arrived in perfect condition.
I would buy again and would highly recommend Nomad Frontiers for all cycling related needs.
2 April 2025
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Best online!
Best online, and one of my best retail experiences ever. Nomad went way above and beyond to solve a problem that I created, not them. Many thanks to Kelly and staff and I can't recommend them highly enough!
29 March 2025
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Great Experience
Kelly at Nomad is awesome. Responsive and went above and beyond. Thank you to the fellow from Nomad who dropped off the package!!
2 April 2025
Reply from Nomad Frontiers
We're excited to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Quick reliable service from the other…
Quick reliable service from the other side of Canada
28 March 2025
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're excited to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
great service
great service, super fast response times to email questions and super fast and easy shipping.
24 March 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.