Nomad Frontiers Reviews 1,258

•

4.9

Bike accessories store

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and fast delivery service, often noting that products arrive quickly and as expected. Many appreciate the excellent communication regarding their orders and the careful packaging of items. The company is also frequently commended for its competitive pricing, product variety, and the overall positive experience of dealing with them. However, some customers have experienced issues with couriers losing shipments, though communication from the company during these times was good. A few people also mentioned dissatisfaction with the transparency regarding product expiration dates, particularly when purchasing items on sale, and the process for returning such products.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Product

Customers had positive experiences with product. Reviewers praise the great pricing on hard-to-find items,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and fast... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and shipping, with some... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the great and fair pricing,... See more

Reviews shaping this summary

Highly recommend Nomad Frontier! I recently picked up a pair of KOO Alibi Large glasses and the experience was top-notch. I was unsure about the sizing, but the team provided excellent guidance,the L... See more

Company replied

Excellent service and fast shipment. However, be aware when choosing FedEx. FedEx will attempt to deliver to your home up to three times before leaving it at your local drop off location. That means... See more

Company replied

Shipping was quick and the product was exactly what I selected. I really loved the personal touch with the handwritten message on the invoice. Things like that make me want to consider your store firs... See more

Company replied

Great service. Nomad Frontiers processed and sent out my order quickly and perfect. I'm very pleased with the attention they showed to my order and the communication that the order was on its way to... See more

Company replied

Company details

About Nomad Frontiers

Written by the company

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About Nomad Frontiers

At Nomad Frontiers, we aspire to be Canada's local bike shop. But it didn't start that way. We set out to build NOMAD with a vision grounded in community, inclusiveness, and the power of epic cycling adventures to create memories and solidify friendships. We set out to build a travel company - both products to create your own adventure and expert advice to guide your next, more distant excursion. That was, until COVID got in the way.

Now, we've taken that same passion for community and expanded on our cycling retail plans. Our value proposition? Better customer service? No. The best customer service. We aim to show you, in every interaction, that we value your business and deserve your trust. We aim to build long-term relationships rooted in a mutual understanding of the importance of your cycling hobby to your overall wellbeing and enjoyment. We strive to be your number one online cycling retailer.

Our Offerings

We carry many of the top cycling brands in the world - Sidi, POC, Castelli, EVOC, Zipp, and many, many more. We're constantly expanding and adding new products to the virtual shelf. And we only offer products that we would use ourselves - products that we would trust on our next once-in-a-lifetime cycling trip.

Contact info

3-304 Stone Rd W, N1G4W4, Guelph, Canada
8883033344
hello@nomadfrontiers.ca
nomadfrontiers.ca

4.9

Excellent

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Aug 9, 2025

satisfied with my purchase

good sale price on a cycling jersey, item exactly as described
shipped quickly

4 August 2025

Reply from Nomad Frontiers

Aug 11, 2025

We're glad to hear it!

Happy riding,
Team NOMAD

Aug 9, 2025

29 July 2025

Reply from Nomad Frontiers

Aug 9, 2025

We're glad to hear it!

Happy riding!
Team NOMAD

Aug 6, 2025

28 July 2025

Reply from Nomad Frontiers

Aug 1, 2025

We're thrilled to hear it!

Happy riding,
Team NOMAD

Jul 30, 2025

Called Nomad with questions before ordering and they were great in answering them. Very knowledgeable and helpful.
Product arrived quickly and was well packaged. Shipping list inside the box had a nice hand written note on it which is very nice to see.
Great to deal with.
Would recommend.
Thanks

8 July 2025

Reply from Nomad Frontiers

Jul 14, 2025

We're thrilled to hear it!

Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.

Happy riding,
The NOMAD Team

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