Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet shop

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Our Husky loves this stuff.

Our Husky loves this stuff.I/We really like the way it looks in the packaging.This food looks and smells like it should.We add it to his normal food witch is Fresh Pet.He has been enjoying this for some time now.

20 March 2025
Rated 3 out of 5 stars

Dislike how packed/rubber bands damaging packets

The rubber bands used when packing are on so tight they have cut into multiple packs causing them to open and leak when thawing out. I reached out to customer service and requested that rubber bands not be used when packing, but just recently received a shipment of food and the rubber bands are still being used and are still wedged into the packs, not sure how many more may be damaged and won’t know until thawing out and they start leaking on refrigerator shelf.

8 March 2025
Rated 3 out of 5 stars

It is difficult to give an accurate…

It is difficult to give an accurate assessment of my dog's reaction to your food because he is currently having some medical issues and has little interest in food. He has two doctor's appointments scheduled this week to determine a course of treatment. Unfortunately the order had shipped before he developed the lack of appetite.
One criticism I have about the delivery of the food is that several packets are bound together with rubber bands and it is difficult to separate the frozen packets to make them fit in the freezer. It is difficult prying them apart.

6 March 2025
Rated 5 out of 5 stars

I'm no longer cleaning up dog puke…

I'm no longer cleaning up dog puke daily! My 8 yr old Zeke would eat, drink, and promptly throw up. Tried sensitive skin and stomach kibble, using a water dish that controls the amount of water he gets; still puking. Since I replaced half the kibble with NomNom, no puking. I'm thrilled! Wish I could afford no kibble and all NomNom, but the budget does not allow. Thank you!

28 February 2025
Rated 4 out of 5 stars

Great Quality Food/Poor Packaging

My dogs love the food but the packaging/shipping leaves much to be desired. The food is banded together then frozen which makes it messy and difficult to remove from the individual package.

26 February 2025
Rated 3 out of 5 stars

Possible QC issues in production

I have been a Nom Nom customer for almost 3 years. I have two miniature poodles who are (who would have guessed??) very picky eaters, and one of which has chronic GI sensitivities. He also doesn't care for waiting to relieve himself if you miss "his" window, but I digress.

Nom Nom has generally provided great food for the boys. We eventually eliminated the pork and chicken recipes from their diet, as the "poods" didn't prefer them and would occasionally turn their noses.

Recently though I have seen a marked decline in quality control of their beef recipe; I am getting packages all over the map in terms of color and consistency. I wanted to report that here; it does appear to me that they are having issues with their production. I also noticed greater variance in the weight of the food packages (ours are supposed to be 350g each), although in this regard they have never been as accurate as I would prefer to be honest.

Hopefully they get their issues worked out soon! They have been a great company overall, I'd hate to have to look elsewhere.

Oh and for what it's worth, we tried Farmer's Dog and Milo & Otis prior to landing on Nom Nom. I found Nom Nom to be superior, but that was 4 years ago so the comparison could certainly be different now.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

My dog loves this food

My dog loves this food! She is always excited for mealtime and lets me know when it’s time to eat. Her coat is so soft and shiny and she doesn’t have her skin allergies anymore.

15 February 2025

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