Sadly they were a no show to my son’s…
Sadly they were a no show to my son’s 9th birthday party today. He was so excited to share this experience with his friends but now feels like he’s let his friends down. I’m so disappointed. I received a confirmation text message to ensure everything was ok for our party, advised they will arrive 30mins before to set up but no one showed. I had to chase and was told the news they didn’t have my booking. I’d paid the full amount upfront and replied to confirm yes all good for the party and that I had a very excited boy. Huge disappointment. I understand mistakes happen but it’s a hard pill to swallow when it’s your kids birthday and have a load of children to entertain when they were expecting a fun gaming experience. They said they will refund my money, which is the only good and decent thing that happened - absolutely shambles of admin and leader ship! Kids parties are hard enough, thanks for the added stress and upset







