noo.ma Reviews 1,827

Really like the quality of the side table i bought.
Very heavy compared to other cheap counterparts and paint looks good. Wouldn't pay full price for it but with the 40% discount was very reasonable priced

Amazing strong side table

Ordering online was very easy, and the Ande Side Table was delivered within 5 days. The table was already assembled and arrived undamaged.
As the table was a present, I cannot comment on the overall quality of the product.

Beautifully made side table, which I thought was a bit expensive at first, but it is real quality and thats what you pay for. Looks lovely in my 70s themed room.

What a nice website with beautiful products. I was hesitating a lot to order something, because it's quite expensive. We bought 2 blue bar stools. And the result is perfect! I'm thinking about buying 2 extra.

Ordered two blankets and a side table for our sofa. The table is sturdy and of excellent quality; the vibrant orange color really brightens up the room. The blankets are thick, warm, and feature beautiful, bright designs. FedEx delivery was quick and secure, and everything arrived well-packaged. Highly recommended

Very cozy, it is soft and warm, good choice for winter time

Ordered two blankets but when they arrived the colour was nothing like shown on the website. I emailed immediately to ask them to facilitate a product refund and 13 days later nobody has got back to me at all. I emailed twice to remind them. Shameful customer service that has me wondering if this is a legitimate vendor.

Don’t be fooled by instagram ads, this is just a scam. Orders are not proceed for weeks (even before Christmas season), complete lack of proper customer service or feedback as well

I never received my furniture and have been told to wait. I ordered in November to have before Christmas. Have written many times to get a refund and have been asked just to wait. It’s been close to a month with no resolution or any real attempt at customer service.

Quality of the furniture and perfect timing of the delivery!

Ordered 20 days ago and item still hasn’t even been dispatched so won’t arrive in time to give as a Christmas gift. Have tried to contact customer services multiple times and have had zero response.

First time I write a review on Trustpilot, hope it will be helpful for anyone thinking about ordering from noo.ma.
I bought the Ande Side Table from noo.ma website and I received it with paint imperfection. I get in touch with the customer service on 2/12/25 and got a reply on 11/12/25 asking me to send them more photos which I did the very same day. Today is 22/12/2025 and I never received a reply.

Faulty product can happen, slow reply considering xmas season is understandable, but 20 days with no reply from customer service is just not professional. At this point I feel like I will never get my product replaced. NOT RECCOMENDED

UPDATE:
On 3/1/26 I finally received the replacement of the side table. Still waiting for the shipping label for the return of the faulty one.

The delivery was initiated and delivery date already confirmed. The delivery never took place as the products have been damaged. Since 4 weeks I have neither received the products, nor have received any new delivery date or even a response from the support. I don‘t know if I will receive the products and might have to take legal action.

Customer service appears severely understaffed or unresponsive. The goods arrived damaged (very poor quality), yet the company refuses to acknowledge responsibility or offer a proper replacement. Instead, they insist on charging a very high fee for returning items that should never have arrived in this condition.

Communication has been painfully slow — after weeks of back-and-forth, there is still no resolution. Overall, this experience feels highly unprofessional and has significantly undermined my trust in the brand

I really like the design of my new Couchtable. It looks simple and stunning. I'm just sad, that it had a damage when arrival and costumer Service didn't get back to me as they wanted.

Quick delivery, high quality products. Very happy with the overall experience.

The customer service replies in 7-10 BUSINESS DAYS and is completely clueless. I have ordered a table: I received the correct table board but the wrong legs (wrong colour). They made a second shipping and I received a second table board with no legs. They made a third shipping with the correct legs, except that once I have opened all of my boxes, BOTH the boards were damaged. Result: I have been TWO MONTHS without a table and with countless packages occupying my house.

Still haven't received the order after two weeks—zero response from customer service.

AVOID AVOID AVOID

Order two rugs on 16 November 2025. Delivery then advised as 9 December 2025 via FedEx. Delivery date slipped three days to 12 Dec, then just never arrived. Still waiting. Customer service takes 5-7 business days to respond, which is poor - not that it matters as I still have no response so have ordered from elsewhere to make sure I get in time for Christmas. At some point I will try and a refund before I get my bank involved.

Another faceless company masquerading as a genuine retailer online.

AVOID AVOID AVOID