From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more
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Company details
Written by the company
Embrace the warmth. Elevate your wellness.
Contact info
25 Gympie Way, 6155, Willetton, Australia
- 1800 324 149
- hi@nooksaunas.com.au
- nooksaunas.com.au
Replied to 66% of negative reviews
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Easy to communicate with and…
Easy to communicate with and installation was a breeze. Sauna is great.
Communication and customer service was…
Communication and customer service was exceptional. I felt like they actually went out of their way to make my experience great. The sauna is also a 10/10.
Got my sauna delivered and set up in no…
Got my sauna delivered and set up in no time(20mins). Guys were great and friendly. Went thru sauna do and don’t and explained settings etc. No fuss, no muss.
Would recommend to anyone
Cheers Brian
Absolutely loving our new NOOK sauna.
So glad I purchased the Nook Sauna
Really happy with my sauna. The quality and description is exactly as described and pictured on the website. The delivery was a little delayed due to Xmas but installation was quick. The sauna is easy to use and I'm loving the benefits of it.
Love my nook
Love my nook, best purchase I have ever made !!!!
Great customer service
Great product
Installation and delivery was a pleasant experience, the boys were very professional and friendly
If you’re thinking about buying one DO IT !!!!!!
Nook Elite Sauna
The whole family love our Nook Elite sauna. It’s a quality product and delivers bang for buck.
The customer service team are great to deal with and respond to queries in timely fashion. I recommend Nook Saunas for anyone interested in purchasing one.
I am so happy with every aspect of…
I am so happy with every aspect of purchasing my sauna through Nook. From my initial questions right through to the delivery and installation I have been amazed at their exceptional customer service, genuine care and regular communication. The installation was so efficient and I was given all the information needed to get the sauna going right away. The quality of the sauna is amazing! The features are excellent, from the chromatography to the Bluetooth speakers and having a control panel inside and outside is really helpful. Thank you so much to the team! I am so happy I went with Nook!
Loving our Sauna experience!
Buying a Nook Sauna was one of the best decision I've ever made!
Absolutely loving the fact that I have my own clean & exclusive sauna experience, in the comfort of my house instead of driving to the gym!
Right from ordering it to getting it delivered was a smooth experience.
I did not expect the installation
to be completed in less than an hour.
Satisfied in every aspect and will surely recommend Nook to family and friends.
Outstanding quality and service, from a wellness professional
After 30 years in the wellness industry, I don’t say this lightly, Nook Saunas is exceptional.
The product itself is beautiful, high quality and thoughtfully designed, but what truly sets Nook apart is their faultless, genuinely caring customer service, which feels incredibly rare these days. Every interaction with the team was seamless. From delivery and installation, to a guided lesson with practical tips for use, right through to all packaging and rubbish being removed.
Nothing felt rushed, nothing overlooked, and everything was handled with professionalism and care. You can feel that this is a company that truly stands behind what they create.
I am absolutely thrilled to have found Nook and could not recommend them more highly.
From purchasing through to installation…
From purchasing through to installation the team at Nook were always keeping us updated on when we should expect our delivery and the installation was quick and seamless. We have had many saunas already and are excited to have many years of saunas ahead of us thanks to Nook! Shout out to Carolin who has been incredible to deal with, even checking in a week later to make sure we were happy with our sauna and answering our last minute questions. Would definitely recommend Nook for those looking for a quality sauna and great customer service.
I absolutely love my Nook Sauna
I absolutely love my Nook Sauna. Sarah kept me updated on my delivery status and the install team were also great. I would highly recommend Nook Saunas.
My Favourite End-of-Day Wellness Ritual
We first experienced an infrared sauna at an Airbnb in Europe two years ago, and it left a lasting impression. Since then, my husband has spent a lot of time researching saunas, and we eventually chose the Nook Core (2 person). Our sauna arrived on 2 January, and I’ve been using it almost daily ever since. Listening to audiobooks via Bluetooth has become my favourite way to unwind, relax, and detox at the end of the day.
So far so amazing
So far so amazing! From purchase with Black Friday super sale plus an influencer discount code right through to install I couldn’t ask for more. The team at NOOK have delivered and I’m truly impressed.
Amazing experience
Amazing experience! Got our sauna delivered and installed on New Year’s Eve. We absolutely love it. Amazing customer service. Thank you so much
Couldn't ask for a better experience
We ordered our sauna on pre-order and the team were excellent, keeping us in the loop with expected delivery and install updates. They were flexible in their scheduling and the delivery/install team were timely, friendly and efficient. The install team tested the sauna to demonstrate and noticed that one of the lights wasn't working and quickly rectified the issue on the spot. Top notch customer service all around!
Service was totally the best…
Service was totally the best I’ve ever had. Delivered before due date in the hills of Perth. They set up my machine gave me all the information I questioned plus sent me sites to look at. Sat on the fence for a while and now wish I acted sooner. They kept in contact with me from the day of purchase to after my usages. Absolutely loved my experience with nook sauna personal and sauna. Recommend to everyone.
Amazing service and product!!
The sauna is amazing! The service has been incredible. I couldn't fault anything!! I would be recommending your company to anyone and everyone and the product is beyond expectation, high end, easy to use, luxurious finishes and just feels expensive!
My Nook Sauna 2 person Elite was…
My Nook Sauna 2 person Elite was delivered 2 weeks ago with no dramas and set up beautifully, the team were professional and most informative. I am using my Nook Sauna very often and its just fantastic. I Bluetooth my phone in there and just relax & listen to music while relaxing & getting all the benefits that saunas provide. Thanks guys im most happy and would recommend Nook to anyone.
Excellent customer service & Excellent Service ❤️
Excellent customer service. Viewed product at HomeBase in Perth. And phoned the order through immediately. Got a trade discount for my health business. Fast delivery and install. Looks amazing all set up. ❤️✨️
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