Nook Saunas Reviews 689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 480 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, often noting improvements in sleep and overall well-being. The staff is frequently highlighted for being professional, helpful, and friendly, providing excellent communication from purchase through to delivery and installation. Reviewers appreciate the seamless service, including timely delivery and efficient installation, with many noting the added bonus of free setup and packaging removal. However, some reviewers were not happy with significant delays and poor communication regarding delivery, with instances of missed appointments and incorrect products being loaded. These issues primarily affected customers in the UK, who also noted that the company's Trustpilot reviews did not accurately reflect their experience in that region.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing extreme satisfaction and happiness with... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as amazing, first-class, and exceptional... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the organized and... See more

Quality

Consumers find quality to be positive, with many reviewers stating that the sauna exceeded their expectations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

I couldn’t be happier with my Nook sauna, and how easy the process was from purchase to delivery and install. The communication throughout was top notch and felt personal, I can not recommend these gu... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

689 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

So glad I purchased the Nook Sauna

Really happy with my sauna. The quality and description is exactly as described and pictured on the website. The delivery was a little delayed due to Xmas but installation was quick. The sauna is easy to use and I'm loving the benefits of it.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Love my nook

Love my nook, best purchase I have ever made !!!!
Great customer service
Great product
Installation and delivery was a pleasant experience, the boys were very professional and friendly
If you’re thinking about buying one DO IT !!!!!!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Nook Elite Sauna

The whole family love our Nook Elite sauna. It’s a quality product and delivers bang for buck.

The customer service team are great to deal with and respond to queries in timely fashion. I recommend Nook Saunas for anyone interested in purchasing one.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with every aspect of…

I am so happy with every aspect of purchasing my sauna through Nook. From my initial questions right through to the delivery and installation I have been amazed at their exceptional customer service, genuine care and regular communication. The installation was so efficient and I was given all the information needed to get the sauna going right away. The quality of the sauna is amazing! The features are excellent, from the chromatography to the Bluetooth speakers and having a control panel inside and outside is really helpful. Thank you so much to the team! I am so happy I went with Nook!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Loving our Sauna experience!

Buying a Nook Sauna was one of the best decision I've ever made!
Absolutely loving the fact that I have my own clean & exclusive sauna experience, in the comfort of my house instead of driving to the gym!
Right from ordering it to getting it delivered was a smooth experience.
I did not expect the installation
to be completed in less than an hour.
Satisfied in every aspect and will surely recommend Nook to family and friends.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and service, from a wellness professional

After 30 years in the wellness industry, I don’t say this lightly, Nook Saunas is exceptional.

The product itself is beautiful, high quality and thoughtfully designed, but what truly sets Nook apart is their faultless, genuinely caring customer service, which feels incredibly rare these days. Every interaction with the team was seamless. From delivery and installation, to a guided lesson with practical tips for use, right through to all packaging and rubbish being removed.

Nothing felt rushed, nothing overlooked, and everything was handled with professionalism and care. You can feel that this is a company that truly stands behind what they create.

I am absolutely thrilled to have found Nook and could not recommend them more highly.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

From purchasing through to installation…

From purchasing through to installation the team at Nook were always keeping us updated on when we should expect our delivery and the installation was quick and seamless. We have had many saunas already and are excited to have many years of saunas ahead of us thanks to Nook! Shout out to Carolin who has been incredible to deal with, even checking in a week later to make sure we were happy with our sauna and answering our last minute questions. Would definitely recommend Nook for those looking for a quality sauna and great customer service.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

My Favourite End-of-Day Wellness Ritual

We first experienced an infrared sauna at an Airbnb in Europe two years ago, and it left a lasting impression. Since then, my husband has spent a lot of time researching saunas, and we eventually chose the Nook Core (2 person). Our sauna arrived on 2 January, and I’ve been using it almost daily ever since. Listening to audiobooks via Bluetooth has become my favourite way to unwind, relax, and detox at the end of the day.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

So far so amazing

So far so amazing! From purchase with Black Friday super sale plus an influencer discount code right through to install I couldn’t ask for more. The team at NOOK have delivered and I’m truly impressed.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! Got our sauna delivered and installed on New Year’s Eve. We absolutely love it. Amazing customer service. Thank you so much

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for a better experience

We ordered our sauna on pre-order and the team were excellent, keeping us in the loop with expected delivery and install updates. They were flexible in their scheduling and the delivery/install team were timely, friendly and efficient. The install team tested the sauna to demonstrate and noticed that one of the lights wasn't working and quickly rectified the issue on the spot. Top notch customer service all around!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Service was totally the best…

Service was totally the best I’ve ever had. Delivered before due date in the hills of Perth. They set up my machine gave me all the information I questioned plus sent me sites to look at. Sat on the fence for a while and now wish I acted sooner. They kept in contact with me from the day of purchase to after my usages. Absolutely loved my experience with nook sauna personal and sauna. Recommend to everyone.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and product!!

The sauna is amazing! The service has been incredible. I couldn't fault anything!! I would be recommending your company to anyone and everyone and the product is beyond expectation, high end, easy to use, luxurious finishes and just feels expensive!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

My Nook Sauna 2 person Elite was…

My Nook Sauna 2 person Elite was delivered 2 weeks ago with no dramas and set up beautifully, the team were professional and most informative. I am using my Nook Sauna very often and its just fantastic. I Bluetooth my phone in there and just relax & listen to music while relaxing & getting all the benefits that saunas provide. Thanks guys im most happy and would recommend Nook to anyone.

29 December 2025
Unprompted review

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