Noom Reviews 66,458

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and its effectiveness in supporting their health and weight loss journeys, providing valuable tools and guidance. Many appreciate the personalized coaching, responsive medical staff, and comprehensive support system, which includes learning components and daily lessons that foster healthy habits and a positive mindset. The program is often praised for its thoughtful and customized approach, helping users achieve their weight loss goals and improve their relationship with food. However, some customers also noted issues with the app's food scanning tool, finding it unreliable and inconvenient for tracking meals due to unrecognized barcodes and measurement conversions. A few other people also felt that the customer service was disappointing, citing unhelpful responses and concerns about the product's condition upon delivery. Additionally, some reviewers expressed doubts about the efficacy of the medication provided and its lack of noticeable effects.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app easy to use and helpful for... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for weight loss and... See more

Application

Consumers find the app to be a positive and supportive tool, with many praising its ease of use, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the extensive support and... See more

Staff

People report positive experiences with staff, highlighting the responsiveness and support from care teams,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along... See more

Company replied

Rated 5 out of 5 stars

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control... See more

Company replied

Rated 5 out of 5 stars

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me throu... See more

Company replied

Rated 5 out of 5 stars

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many c... See more

Company replied


Company details

  1. Fitness and nutrition
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight-Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Having a good experience with Noom

Having access to GLP-1 meds at an affordable price with the benefit of online support and tools for adopting a healthier lifestyle has been the key to success with Noom.

10 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing, Karen! We’re so glad the combination of support, tools, and access to treatment has helped you find success on your journey.

Rated 5 out of 5 stars

Noom and the meds far exceeded my…

Noom and the meds far exceeded my expectations. It was an easy process and the app allowed me to keep my self accountable. Everything was too easy for me.

10 June 2026
Unprompted review
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Reply from Noom

We love hearing this, Don! So glad the process felt easy and that the app helped keep you accountable along the way.

Rated 5 out of 5 stars

Great for a microdose approach combined…

Great for a microdose approach combined with behavioral changes to support long lasting weight loss without medication over the long term

9 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing, JJ! We’re so glad the program’s combination of behavior change and a microdosing approach has been a positive fit for you. Wishing you continued success on your journey!

Rated 5 out of 5 stars

I previously used noom before GLP1…

I previously used noom before GLP1 medications became popular. The support and help from the program helped me reach goals that I have for my over all health and weight. Now, I am using noom again with GLP1 medication and the combination of both makes me feel even more hopeful about my long term health goals and losing weight. Noom is a program I trust and am excited to continue using for support in reaching my health goals.

10 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing this, Stephen! We’re honored to be part of your journey again and so glad you continue to find value in the support, tools, and guidance Noom provides. Wishing you continued success as you work toward your long-term health goals!

Rated 2 out of 5 stars

Noom used to be great and it worked…

Noom used to be great and it worked well but they keep on changing the program and changing the layout. There’s way TOO MUCH now and it’s too hard to navigate. Too bad because it was better when it was simpler. Although they do keep trying to jack up the price too - it’s almost like you are penalized for not being new.

After posting this saying you are penalized for not being new, I was offered $199 for 3 months. I rest my case !

8 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing your feedback, Arlene. We’re glad to hear Noom was helpful for you in the past, and we understand your concerns about changes to the app experience over time. We appreciate your comments regarding navigation, program updates, and pricing, and we'll be happy to share your feedback with our team for review.

Rated 5 out of 5 stars

Finally Feeling Supported on My Weight Loss Journey

I’ve struggled with my weight for a long time and have tried a lot of things, so I came into Noom Med with cautious optimism. I’m so glad I did. Before I even took my first dose I already felt completely supported - my doctor walked me through everything, the micro-dosing protocol was clearly explained, and the SmartDose feature made my first injection way less intimidating than I expected. I was nervous enough that my husband helped me with that first dose, but the instructions were so clear and thorough that it went smoothly.

Having a coach like Shana adds a personal accountability layer I didn’t expect, and the daily lessons keep me engaged and educated about my own health. The whole program feels thoughtful and personalized - not cookie cutter like so many other weight loss programs.

If you’ve tried everything and feel like your body has been working against you, this feels genuinely different. I’m just getting started and I already feel confident and prepared. 10/10 would recommend to any friend who asked.

10 June 2026
Unprompted review
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Reply from Noom

It's wonderful to hear that you are feeling so supported and encouraged by your coach, Carrie! Keep up the awesome work building healthier habits with your Noom team!

Rated 5 out of 5 stars

Incredible results! Lost 33 lbs, just wish it was a bit more affordable.

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me through the toughest parts of losing weight, and thanks to this program, I lost over 33 pounds! Sadly, I have to cancel my subscription strictly for financial reasons, which is no fault of Noom itself. If it fits into your budget, I highly recommend it because the program and the app features genuinely work.

29 May 2026
Unprompted review
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Reply from Noom

We're so happy to hear how much you've been enjoying your experience, Kim! Thanks so much for being the best part of Noom!

Rated 1 out of 5 stars

If I could give a zero I would this…

If I could give a zero I would this company is completely unreliable and their excuses are unbelievable. I was charged on May 25. Did not receive my shipment until June 9 and it came wrapped in ice packs that were hot. The vile itself was actually hot and when I notified them that the product was no longer cold when I received it they said it could get up”104 degrees for up to 6 days and still be perfect.” I have done a lot of research, even spoke with my primary care doctor and was told this is this is not true. GLP-1s cannot be received even slightly warm or they are less likely to work or completely unusable. I have reported this company to several different agencies regarding the fraud that they are attempting on clients.

8 June 2026
Unprompted review
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Reply from Noom

We appreciate you sharing your experience, Kate. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to look into this for you!

Rated 5 out of 5 stars

I was successful in losing weight

I was successful in losing weight, I really like the easy-to-use app and followed it daily (unless on vacation). I liked the daily lessons that you could either read or listen to and found the Noom support system and the Community support system always available, helpful and encouraging. I have and will continue to recommend Noom.

9 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing your experience, Jan! We’re so glad the app, daily lessons, and support communities helped you stay engaged and reach your goals. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Love Noom!

So far I have been very pleased with my experience using the Noom app.

9 June 2026
Unprompted review
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Reply from Noom

So glad to hear that, Julie! Thanks for sharing—we’re thrilled you’re enjoying your experience with Noom so far.

Rated 5 out of 5 stars

I have used Noom and Noom Med each for…

I have used Noom and Noom Med each for more than one year. Noom Med helped me meet my weight loss and health goals.

9 June 2026
Unprompted review
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Reply from Noom

That’s wonderful to hear, Kaitlyn! We’re so glad Noom Med helped you reach your weight loss and health goals.

Rated 5 out of 5 stars

Noom app and weight loss medication

I was reluctant about injecting medication - was afraid it would hurt. But it only took my first dose for me to feel comfortable. I don’t even feel the needle. I have had a hiccup here or there with the app but nothing intolerable. Also my coach and doctor are super responsive through the app which I appreciate. I do wish the app would track fiber intake. Overall a very positive experience so far.

9 June 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Bev! We’re glad you’re feeling comfortable with the process and finding the support from your coach and doctor helpful. We appreciate your feedback about fiber tracking, too!

Rated 5 out of 5 stars

Help you start thinking healthy thoughts

I love how noom helps you rethink your eating habits and teaches you how to over come those intrusive thoughts that make you want to eat unhealthy. I also love how now you can have access to medicine to help with weight loss. For some one like me who has ate right and exercised and was still not loosing weight it has been a really big game changer

9 June 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing your experience, Ash! We’re so glad the program has helped you build healthier habits and that the additional support has been a game changer on your journey. Wishing you continued success!

Rated 5 out of 5 stars

The experience has been easy and…

The experience has been easy and manageable. I have learned healthier habits. I love the resources available and support from a coach.

9 June 2026
Unprompted review
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Reply from Noom

We love to hear that Noom has made you more mindful of your habits, Leila! Keep up the amazing work!

Rated 5 out of 5 stars

It was great

It was great. As long as you work at it the program really works.

9 June 2026
Unprompted review
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Reply from Noom

We are so inspired by your dedication to your wellness, Mary! Thanks for letting us help you find your healthy balance!

Rated 2 out of 5 stars

I was excited when my company paid for…

I was excited when my company paid for my Noom subscription. I inquired about paying to add medication and they told me that was not possible. They are greedy. The lessons were good at first but are now a stretch.

9 June 2026
Unprompted review
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Reply from Noom

Thank you for your feedback, Kelly. We want Noom to be the best experience possible, and your feedback is invaluable to that process.

Rated 5 out of 5 stars

Noom is a great choice!

Noom is effient, professional, and responds to your questions. A good group to put your trust in.

8 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing, Ginny! We’re so glad you’ve found the team responsive and trustworthy throughout your journey.

Rated 5 out of 5 stars

It really helped me get my mind set…

It really helped me get my mind set going. I had actually started trying to lose weight in January before I started NOOM. The GLP helped with the "food noise" and hunger, especially in the evenings which were always my problem time. I lost over 25 pounds over 4 months--not too fast and not to slow!

4 March 2026
Unprompted review
Noom logo

Reply from Noom

That’s fantastic, Melanie! We’re so glad the program helped quiet the food noise and support your progress in a steady, sustainable way.

Rated 5 out of 5 stars

Has exceeded all my expectations

Has exceeded all my expectations. Medication does not have any side effects, weight is coming off in manageable increments, the lessons, recipes and encouragement are engaging and helpful.

8 June 2026
Unprompted review
Noom logo

Reply from Noom

This is wonderful to hear, Ella! We’re so glad the program has exceeded your expectations and that you’re enjoying the lessons, recipes, and support along the way!

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