Noom Reviews 66,458

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and its effectiveness in supporting their health and weight loss journeys, providing valuable tools and guidance. Many appreciate the personalized coaching, responsive medical staff, and comprehensive support system, which includes learning components and daily lessons that foster healthy habits and a positive mindset. The program is often praised for its thoughtful and customized approach, helping users achieve their weight loss goals and improve their relationship with food. However, some customers also noted issues with the app's food scanning tool, finding it unreliable and inconvenient for tracking meals due to unrecognized barcodes and measurement conversions. A few other people also felt that the customer service was disappointing, citing unhelpful responses and concerns about the product's condition upon delivery. Additionally, some reviewers expressed doubts about the efficacy of the medication provided and its lack of noticeable effects.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app easy to use and helpful for... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for weight loss and... See more

Application

Consumers find the app to be a positive and supportive tool, with many praising its ease of use, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the extensive support and... See more

Staff

People report positive experiences with staff, highlighting the responsiveness and support from care teams,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along... See more

Company replied

Rated 5 out of 5 stars

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control... See more

Company replied

Rated 5 out of 5 stars

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me throu... See more

Company replied

Rated 5 out of 5 stars

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many c... See more

Company replied


Company details

  1. Fitness and nutrition
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight-Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66k reviews

5-star
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No history of asking for reviews

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Rated 5 out of 5 stars

Communication is very good!

Everyone I've interacted with on the NOOM app has been very helpful. A few years back, I did the NOOM app. This time around, I was looking for a GLP-1 that was low dosage and would be more sustainable long-term. Today was my first dosage...time will tell!

4 June 2026
Unprompted review
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Reply from Noom

We love hearing that you're excited and already enjoying your program, Lynn! We hope your experience is excellent, and if you ever need us, we are always here to help!

Rated 5 out of 5 stars

Noom provides the science behind why we…

Noom provides the science behind why we eat and think the way we do about food and eating. They give you the tools and methods to successfully navigate those habits that impede progress and celebrate successes. It’s an easy program that provides motivation to gain consistent habits for successful life changes towards a healthier you!

2 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing, Celeste! We love that you’re enjoying the science-backed approach and building lasting habits along the way.

Rated 3 out of 5 stars

Mixed

The good: Generally this is a comprehensive program that offers lots of support.
The bad: I am sent (and charged for) too much of the GLP-1. There is no way to adjust that schedule unless you want to micro dose and that is too limited.
Another point: DO NOT ORDER the biomarkers kit. I tried more than one and they simply didn't work.

3 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing your honest feedback. We’re glad to hear you found the program comprehensive and supportive. We also appreciate your comments regarding the medication shipment schedule and the biomarkers kit experience. We’ll be happy to share your feedback with our Leadership team for review, as member insights like yours help us continue to improve.

Rated 1 out of 5 stars

Paid for a trial I never received, customer service stonewalled me

I signed up for Noom's GLP-1 trial specifically to see if microdosing would work for me as a treatment within the trial period before signing up for 12-week treatment plan. My shipment has shown as "delayed" on UPS tracking since May 27th and counting. It's now June 3rd. When I contacted Noom support, the representative repeatedly blamed the delay on Memorial Day weekend and insisted that my package was "not considered late according to our records." This despite it saying it had been delayed since May 27th, which it clearly says on the UPS tracking page. Rather than offer a replacement shipment or work towards any concrete solution, he suggested I contact UPS and left it there.

My trial period ends next week. I never received the treatment I paid for. I've since cancelled my subscription and requested a full refund.

Can't say the product worked for me, as I never received. What I can say is the customer service is terrible and irresponsible. Avoid until they fix that.

24 May 2026
Unprompted review
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Reply from Noom

Thank you for sharing your experience. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to make this right!

Rated 5 out of 5 stars

Noom with micro dose…worked for me!

Noom trackers coupled with micro dose GLP-1 has been a game changer! I am 61 and had been stuck at one weight for a year before starting. Now, down 16 lbs in less than 90-days without feeling deprived. My husband is doing it also with great results!

3 June 2026
Unprompted review
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Reply from Noom

That’s amazing, Cindy! Congratulations on your progress—we’re so glad the combination of tracking tools and the program has been a game changer for you.

Rated 5 out of 5 stars

Better than going to office visits!

It was easy to sign up, receive, and start using my medication. The fees and billing structure were clear. My coach has been responsive to all of my questions. The medicine (microdosing) has been working better than I expected for me!! The approval process was fast, too.

2 June 2026
Unprompted review
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Reply from Noom

We're so happy to hear that you're loving your experience with us, Allie! Thanks for being the best part of Noom!

Rated 5 out of 5 stars

Easy to use and encouraging!

Easy to use and encouraging!

2 June 2026
Unprompted review
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Reply from Noom

This is what we love to hear, Brittany! At a time when so many things feel complicated, we want wellness to be simple! Congratulations on all of your hard work!

Rated 5 out of 5 stars

Easy and quick start

Excellent product and staff.

2 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing, Janelle! We’re so glad you’ve had a great experience with both the program and the team.

Rated 5 out of 5 stars

Great support and medication worked to…

Great support and medication worked to help achieve my goal weight. Also like the app and lessons.

2 June 2026
Unprompted review
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Reply from Noom

That’s fantastic to hear, David! We’re so glad the support, app, and lessons helped you reach your goal.

Rated 5 out of 5 stars

I want to be held accountable when my…

I want to be held accountable when my self-control slips. Noom does that for me, gives me guidance and cheers my successes.

2 June 2026
Unprompted review
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Reply from Noom

Love this, Lani! Having support, guidance, and encouragement along the way can make all the difference.

Rated 5 out of 5 stars

First time I've been able to lose weight and feel full

I decided to try the low dose noom (starts with 5 units) because over the last 5 years I've had an issue with over eating and never feeling full. I eat whole foods and never eat fast food. I have a stomach ulcer which makes me feel hungry all the time and in pain when my stomach is empty. Anyway, it took a couple of weeks but the glp-1 worked. The over eating is now under control. Since I'm not trying to dramatically lose weight I only take it every other week but I am losing weight for the first time since I started packing it on. And its staying consistent! This is the first time I've tried a calorie deficient and its not excruciating. The app guides you to which good foods to eat so you are still healthy. I was eating more vegetarian before but with all the protein it recommends I had to start eating a lot more eggs, salmon, chicken, and beef. If I dont do enough protein I'm so tired. All that to say, love the app, love the ability to take it at my own pace and in a way I feel like I can keep the weight off and take a break when I need like a vacation or when I need to move.

1 June 2026
Unprompted review
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Reply from Noom

We are so inspired by your dedication to your wellness, Allysa! Thanks for letting us help you find your healthy balance!

Rated 5 out of 5 stars

Thorough questionnaire reviewed & other…

Thorough questionnaire reviewed & other info prior to authorizing the GLP-1 med. Easy navigation in the app. I like the reminders to log meals, but you can choose to not use that feature.

1 June 2026
Unprompted review
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Reply from Noom

So glad to hear that, Kelly! We’re happy you’re finding the app easy to use and helpful throughout your journey.

Rated 5 out of 5 stars

Great App to Manage Weight Loss

The app is very user friendly and provides everything I need to manage my weight loss including daily weigh-in, food logging, step tracker and tips on eating healthier to maximize weight loss.

1 June 2026
Unprompted review
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Reply from Noom

Love hearing this, Vivian! So glad the app has all the tools you need to support your goals.

Rated 5 out of 5 stars

New to Noom

From the very beginning, working with Noom has been a positive experience. Clear directions and consistent communication have been key. The App includes useful information.

1 June 2026
Unprompted review
Noom logo

Reply from Noom

Welcome to Noom! We’re so glad your experience has been positive and that you’re finding the app and support helpful.

Rated 5 out of 5 stars

Noom has helped me become more aware of…

Noom has helped me become more aware of my choices, stay consistent with my goals, and focus on progress rather than perfection. This shift in mindset has made a meaningful difference in my overall well being and confidence.

31 May 2026
Unprompted review
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Reply from Noom

This is wonderful to hear, Janet! Focusing on progress over perfection can make such a meaningful difference.

Rated 5 out of 5 stars

Constant involvement with…

Constant involvement with professionals. Taken blood sample before starting progam. Quick response to questions or issues. Step by step easy instructions. Price is fair.

31 May 2026
Unprompted review
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Reply from Noom

Thank you for sharing! We’re glad you’ve felt supported with clear guidance and responsive care along the way.

Rated 5 out of 5 stars

Love Noom!

I feel this is a great program for people who want some support to lose weight or maintain a healthy weight and are also wanting to improve control over their nutrition and lifestyle

31 May 2026
Unprompted review
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Reply from Noom

Love this, Leslie! Supporting healthy habits and long-term wellness is exactly what we strive for.

Rated 5 out of 5 stars

Excellent results

Excellent results! Weight loss has been slow and steady. My craving and “food noise” have diminished. Customer care and doctors are super responsive and helpful. Although I’m doing this at home it still feels like the doctor and care team are right there with you.

31 May 2026
Unprompted review
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Reply from Noom

So happy to hear that, Ami! We’re glad you’re seeing steady progress and feeling supported every step of the way.

Rated 5 out of 5 stars

Noom focuses on long-term habit changes…

Noom focuses on long-term habit changes as well as managing GLP-1. GLP-1 alone will not sustain weight loss. One must learn how to modify eating habits and Noom does that.

31 May 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Rebecca! Building lasting habits is such an important part of long-term success.

Rated 5 out of 5 stars

The support is freakin awesome

The support is freakin awesome. Loved my coach Delivery while a little early but you can always count on it.

31 May 2026
Unprompted review
Noom logo

Reply from Noom

We love hearing that! So glad your coach and support experience have been such a positive part of your journey.

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