Product did not heat up. I reported unit not heating up and was sent another one to replace but it did not heat up either. Gave up. Took the loss.
Reply from Nooro US
Hi Shelby,
Thank you for reaching out and sharing your experience. I appreciate your patience, especially after receiving a replacement that still didn't meet your expectations regarding the heat function.
I completely understand how frustrating it is to feel like you have to "give up" on a product after trying twice. Please be assured that we don't want you to feel like you've taken a loss. Even though I see your Hand Massager was purchased on February 12, 2025, which is now outside of our standard 90-day money-back guarantee, we are still deeply committed to finding a solution or a different product that truly works for you. 🌹
I want to make sure you are taken care of, so one of our specialists will be contacting you over the phone and via email to discuss how we can turn this experience around and provide further help.
In the meantime, if you have any questions, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We are determined to make this right for you!
Warm regards,
Nicky
Nooro Support Team
