Complete rubbish!
Quality: 2
Value for money: 1
Sold by Nooro US
The information on this page is based solely on product reviews written by customers of Nooro US via Trustpilot.
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Product details
Brand: AFFILIATES - DFO-PKB
GTIN: 732672201
MPN: PR148_KneePatella_2pcs
All reviews
Garbage. Doesn't help at all. Doesn't fit well, Doesn't stay in place. Diffently not worth the money.
Quality: 1
Value for money: 1
Reply from Nooro US
Hi Carol,
Thank you for your feedback and for taking the time to discuss these concerns with me over the phone today. I truly understand how frustrating it must have been to receive a product that didn’t fit well, didn’t stay in place, and didn’t provide the support you were expecting.
I’m glad to hear that your knees are feeling fine now, and as we discussed, we’ve processed a shipment of our Herbal Knee Pain Relief Patches at no cost to you to help provide additional relaxation and comfort for your knees after all the hassle you experienced.
If you need any further assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567. We’re always here to help and make things right for you.
Best regards,
Nicky
Nooro Customer Care Team
Disappointed. They will not stay placed on my knees. They slid down off the knees. When in place, they feel great and are the answer for old, tired knees.
Quality: 4
Value for money: 4
Reply from Nooro US
Dear Lee,
Thank you for reaching out and sharing your honest feedback with us. We are so sorry to hear that the knee braces slide down, causing you disappointment and frustration. We understand that if they don't stay in place, they can't fully deliver the relief you need, especially since you noted they feel great and are the answer for your old, tired knees when they are positioned correctly!
We have confirmed your order for the knee brace was placed in November 2024.
I also tried reaching out to you by phone but was unable to connect, so I’ve sent you a separate email with the full details of a proposed resolution. We are absolutely willing to find a solution to help your knees or finding an alternative product.
Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your satisfaction and that we find a brace that stays comfortably in place.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
I am NOT PLEASED with your product or company. When I complained about the knee braces not working for me, I was promised a refund of my money by Karla. To date, I have not received the promised refund.
Quality: 1
Value for money: 1
Reply from Nooro US
Hi Patricia,
Thank you for your feedback, and I’m truly sorry for the frustration this has caused. I completely understand how disappointing this experience must feel, especially after being told you would receive a refund.
After carefully checking your account, I found that the knee brace order was placed last year on October 28, 2024, which is why we’re unable to process a refund at this time. It appears there was a misunderstanding on Karla’s end, as she believed the purchase was made in 2025.
Please rest assured—we still want to resolve this to your satisfaction. I also tried reaching out to you by phone but wasn’t able to connect, so I’ve sent you an email with the full details of the resolution. Someone from our team will follow up within the next 24 hours to ensure everything is fully taken care of.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
We’re here to help.
Best regards,
Nicky
Nooro Customer Care Team
I have tried multiple knee supports for osteoarthritis in my knees. I only need support when I am playing Padel, netball or cricket. These are not very effective at all in supporting my knees as they don’t stay in place. I won’t be using them again.
Quality: 3
Value for money: 3
Reply from Nooro US
Hi Allison,
Thank you for your feedback. I’m truly sorry to hear that the knee supports didn’t provide the stability you needed, especially during activities like padel, netball, and cricket. I completely understand how frustrating that can be, and I appreciate you giving us the chance to address and resolve the issue to better support your knee concerns.
As promised, we’ve processed a complimentary Knee Massager for you to help provide more effective relief and support.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com
or call our line at 1-332-203-0567 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care Team
Not happy with the product
Quality: 1
Value for money: 1
Reply from Nooro US
Dear John,
Thank you for your feedback and for letting us know you're not happy with the product—I truly appreciate you taking the time to share your experience with us.
I know you're not happy, and of course, your satisfaction is very important to us, we're sorry for any disappointment this has caused, and I understand how frustrating it can be when a product doesn't meet your expectations. After checking, I can see you ordered the Nooro Knee Brace in October 2024, which is outside our 90-day money-back guarantee. Since it's late in your area and I'm not able to call you right now, I've sent you an email with the full details of the resolution. Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-332-203-0567.
We're here to help and value your feedback.
Best regards,
Nicky
Nooro Customer Care Team