I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
Company replied
I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Not what I expected
It was not designed for someone who is physically active. The links didn't work correctly and the titles of the video clips didn't always match what was being demonstrated.
6 February 2025
Reply from Nooro US
Hi Stacey,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear that the Edema-Relief 12-Week Plan did not meet your needs as a physically active individual. It’s also disappointing to learn that you encountered technical issues with the links and video titles. I completely understand how frustrating it is when a digital program feels disorganized or doesn't align with your lifestyle, and I want to assure you that we are looking into these technical glitches to improve the experience.
Upon checking your account, I see that you ordered the plan in April 2025. I want to confirm that we processed a full refund for your purchase back in April 2025 as well. We wanted to make sure this was handled immediately once the issues were identified to honor your experience with us.
I tried reaching out to you by phone earlier today to confirm this personally, but I was unable to connect. I am sending this email to ensure that everything has been resolved to your satisfaction and to see if there is anything else we can assist you with.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Jeannie,
Thank you for reaching out. I am truly sorry for the confusion and any frustration caused by not receiving a package from us. I understand how concerning it is to pay for a program and feel like nothing arrived, and I want to make sure we clear this up for you immediately.
Upon checking your account, I see that you ordered the Edema-Relief 4-Week Plan in January 2025. I would like to clarify that this specific program is not a physical product that arrives in the mail; rather, it is a digital product that is accessed entirely through the Nooro application.
While this is technically outside of our standard 90-day Money-Back Guarantee, your satisfaction is very important to us. We still want to help you with your wellness journey and find a resolution that makes sense for you so you can benefit from the plan you purchased.
I tried reaching out to you by phone earlier today to walk you through this, but since I was unable to connect, I am sending this email to ensure we get everything resolved to your satisfaction. I will follow up shortly with the full details of our resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
The nooro pad
The nooro pad was returned 2 times because only 1 side was working and it never worked the way it was shown on tv
1 February 2026
Unprompted review
Reply from Nooro US
Hi Henry,
Thank you for reaching out. I’m truly sorry to hear that the Foot Massager didn't work for you. I completely understand the frustration of investing time in a product and not seeing the results you expected, and I want to assure you that your satisfaction remains our priority.
Upon checking your account, I see your order was placed in January 2024. While this is outside of our standard 90-day Money-Back Guarantee, we still want to help you with your wellness journey and find a resolution that makes sense for you.
I tried reaching out to you by phone earlier but was unable to connect. I am sending this email to confirm that I am working on the full details of a resolution to ensure you are satisfied. You can expect a follow-up from me shortly.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Nooro products assist in healing!
My only request is if they could make remotes to control the units it would be awesome!
14 January 2026
Unprompted review
Reply from Nooro US
Hi there,
Thank you so much for the 5-star review! We are thrilled to hear you’re enjoying your Nooro unit.
We truly appreciate your suggestion regarding a remote control. I completely understand how much more convenient that would make your sessions, and I want to assure you that I have passed this idea directly to our product development team for future designs. Feedback like yours is exactly how we grow and improve!
Best regards,
The Nooro Team
Not as advertised
I ordered the foot pad that was supposed to be for nerve pain and it was a total joke. Did absolutely nothing it - was totally useless and it was difficult to get return instructions and my money back. Please do not waste your time or money.
6 February 2025
Reply from Nooro US
Hi Debby,
Thank you for your feedback, and I am truly sorry to hear that the foot pad did not provide the relief you were looking for. I completely understand how frustrating it is to deal with nerve pain, only to feel that a solution was "useless" and the return process was difficult. That is certainly not the experience we want for our customers.
I want to assure you that we have taken steps to make this right. Upon checking your account, I can see that we already processed a full refund for your order in February 2025.
I tried reaching out to you by phone earlier today to confirm this with you personally, but since I was unable to connect, I am sending this email to ensure everything has been resolved to your satisfaction. My goal is to make sure you are not left with any lingering concerns regarding your payment or your experience with us.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
This is a scam! Just a way to get into my bank account
Experience was not great. It absolutely did not help and you tried to renew without my permission. I feel like you stole money from me. DO NOT CONTACT ME AGAIN.
1 October 2025
Reply from Nooro US
Hi Ramona,
Thank you for your honest feedback. I am sincerely sorry to hear that the product did not provide the relief you were looking for and that you had a negative experience with our subscription process. I truly understand how frustrating it is to feel that your trust has been misplaced, and I want to assure you that we take your concerns very seriously.
We have honored your request for no further contact and will ensure this is our final outreach regarding this matter. Please rest assured that we have finalized the cancellation of your account to prevent any future charges. We appreciate you bringing these issues to our attention so we can improve our transparency.
Best regards,
The Nooro Team
Helps with neurapathy
I have had neurapathy for approximately 5 years. My treatment started out using red light boots and a TENS unit. I still use the red light boots but have replaced the TENS unit with the NOORO pad. Over the course of time I have eliminated the burning, tingling and stinging sensation in my feet. I think the NOORO pad has helped with that and provided stimulation to the muscles in my lower legs.
6 February 2025
Reply from Nooro US
Hi Bill,
Thank you so much for the 4-star review and for sharing your journey with us. We are incredibly happy to hear that the Nooro pad has helped eliminate the burning and stinging sensations you've dealt with for the past five years.
It’s great to see how you’ve integrated our technology into your routine to find relief and muscle stimulation. Please rest assured that we are committed to providing the quality care you need as you continue managing your neuropathy. We truly appreciate your trust in Nooro!
Best regards,
The Nooro Team
The product quit working after about 15…
The product quit working after about 15 uses. It was good 👍 while it lasted
6 February 2025
Reply from Nooro US
Hi Georgia,
I’m so sorry to hear that your foot massager quit working after only 15 uses. While it's great to hear it was effective while it lasted, I completely understand how frustrating it is when a product doesn't go the distance. Rest assured, I am committed to making this right for you.
Upon checking your account, I see your order was placed in January 2025. While this is technically outside our standard warranty period, I want you to continue enjoying the benefits of Nooro. To save you the hassle of troubleshooting, I have gone ahead and processed a full replacement for you at no cost.
I tried reaching out by phone earlier but couldn't connect, so I’m sending this email with the details. A member of our team will follow up within the next 24 hours to ensure everything is resolved to your satisfaction.
If you need any immediate assistance, please don’t hesitate to reach us at wecare@nooro-us.com or call us at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Its a piece of crap I'd i cld give zero…
Its a piece of crap I'd i cld give zero stars i wld , its cheap and weak
6 February 2025
Reply from Nooro US
Hi Todd,
Thank you for your candid feedback regarding the quality of the product. I am truly sorry to hear that you found it disappointing and weak. I completely understand your frustration when a product doesn't feel like it meets the standard you expected, and I want to assure you that we take your comments seriously as we strive to improve.
Upon checking your account, I see your order for the Toenail-Fungus Pen was placed in July 2025. While this is outside of our 90-day Money-Back Guarantee, we still want to help you move forward with your wellness journey and ensure you are satisfied with our brand.
I tried reaching out to you by phone earlier today but was unable to connect. I am sending this email to confirm that I am working on a full resolution for you, and I will follow up with the specific details shortly to ensure everything is resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Major disappointment
Major disappointment, after three months of continual usage, I had zero improvement
How do I apply for a refund?
6 February 2025
Reply from Nooro US
Hi Robert,
Thank you for reaching out and sharing your experience. I am truly sorry to hear that you haven’t seen the improvement you expected after three months of continual usage. I can certainly understand how disappointing it is to dedicate time to a wellness routine without seeing the desired results, and I want to assure you that we are committed to helping you find a better path forward.
Upon checking your account, I see you ordered the Nooro Grounding Mat + 40 Pcs Foot Detox Patches in January 2025. While this is currently outside of our 90-day Money-Back Guarantee, we still want to support you in your wellness journey and ensure you are satisfied with our brand.
I tried reaching out to you by phone earlier today but was unable to connect. I am sending this email to confirm that I am working on a full resolution for you, and I will follow up with the specific details shortly to make sure everything is handled to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
I will be giving my foot massager to a…
I will be giving my foot massager to a friend. I appreciate the give aways. It is nice to share your products with friends and family. I enjoy my foot massager. Thank you.
1 February 2026
Unprompted review
Reply from Nooro US
Hi Donna,
Thank you so much for the 5-star review! We are so happy to hear how much you enjoy your foot massager and that you are passing the gift of relief on to a friend.
It truly warms our hearts to know our products are being shared with friends and family. Please rest assured that we will continue to provide the best wellness solutions for you and your loved ones. We truly appreciate your kindness and your support for our brand!
Best regards,
The Nooro Team
Product is great,however canceling the…
Product is great,however canceling the subscription is difficult!Please cancel my subscription
6 February 2025
Reply from Nooro US
Hi Rob,
Thank you for your kind words about the product! I’m truly sorry to hear that you found the cancellation process difficult. I completely understand how frustrating it is when managing a subscription feels like a chore, and I want to assure you that I have taken care of this for you immediately.
I have officially canceled your subscription. You will not receive any further shipments or be charged again.
I also tried reaching out to you by phone earlier but was unable to connect. I’ve sent this email to confirm the resolution, and a member of our team will follow up within the next 24 hours to ensure everything is resolved to your satisfaction.
If you need anything else in the meantime, please feel free to reach us at wecare@nooro-us.com or call 1-332-203-0567.
Best regards,
Nicky
Nooro Customer Care Team
I bought my first Nooro about two years…
I bought my first Nooro about two years ago, and it’s become part of my daily routine. I use it on my lower back every day, and it’s made a noticeable difference in managing my sciatica. The pain in my back is much more manageable, and the shooting discomfort down my legs is far less intense. I’ve even let a few friends try one of my pads, and after seeing the results for themselves, they ended up ordering their own. It’s been a game changer for me.
10 January 2026
Unprompted review
Reply from Nooro US
Hi Colson,
Thank you so much for being a loyal part of the Nooro family for the past two years! We are incredibly happy to hear that our pads have become a "game changer" for your sciatica and lower back pain.
We know how debilitating shooting leg pain can be, and it’s wonderful to know you’ve found such consistent relief. We also truly appreciate you sharing your success with your friends—there is no higher compliment than a personal recommendation. Rest assured, we’ll continue to be here to support your daily wellness routine!
Best regards,
The Nooro Team
Your product doesn't work and I have…
Your product doesn't work and I have asked for it to stop i don't want it and u keep sending it
6 February 2025
Reply from Nooro US
Hi Paulette,
Thank you for reaching out. I am truly sorry to hear that the product hasn't met your expectations and that you’ve experienced frustration with ongoing shipments. I completely understand how upsetting it is to receive items you no longer want, and I want to assure you that I am here to resolve this for you immediately.
Upon checking your account, I see your last order for the Toenail-Fungus Pen was shipped in July 2025. While this is outside our 90-day Money-Back Guarantee, your satisfaction is still our priority, and we want to help you move forward on your wellness journey.
I wanted to call you personally to discuss this, but we don’t have a phone number on file for your account. I am sending this email to confirm that I will be handling the full details of your resolution—including ensuring no further shipments are sent—to make sure everything is settled to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Nooro on my lower back every day
I ordered my first Nooro 2 years ago, and now I use it on my lower back every day. I have sciatica and this definitely reduces the pain in my back, and the affects that go down my legs. I have let several friends borrow one of my pads, and they have now ordered their own!
31 January 2026
Unprompted review
Reply from Nooro US
Hi Rose,
Thank you so much for the 5-star review! We are incredibly touched to hear that Nooro has been a part of your daily routine for two years and has helped manage your sciatica pain.
It’s also wonderful to know you’ve shared the relief with your friends—nothing means more to us than a personal recommendation. We truly appreciate your loyalty and support!
Warm regards,
Nooro Customer Care Team
1st class customer service
Customer service is understanding and helpful.
23 January 2026
Unprompted review
Reply from Nooro US
Hi Becky,
Thank you so much for the 5-star rating! We truly appreciate you taking the time to highlight our customer service. It’s our goal to be as understanding and helpful as possible, and your feedback lets us know we’re on the right track.
We are always here to support you whenever you need us.
Warm regards,
Nooro Customer Care Team
I'm walking steady again
I received feeling and sensation in my feet after using your device. I use it even other day for best results and I'm thrilled about how I'm able to walk around and not stumble anymore. I'm not cured but I'm able to moved around steady onn my feet. Thank you.
6 February 2025
Reply from Nooro US
Hi Effie,
Thank you so much for sharing your wonderful experience! We are truly touched to hear that you’ve regained sensation and are walking more steadily without stumbling. It is incredibly rewarding to know our device is helping you move through your day with more confidence.
Please rest assured that we are here to support you as you continue your wellness journey. We appreciate your dedication to using the device every other day—consistency clearly pays off!
Thank you for choosing Nooro and for your kind words.
Warm regards,
Nooro Customer Care Team
I didn't see nor feel any improvement
I didn't see nor feel any improvement. I gavecitcto a friend who suffers arthritis nerve feetvpain and she to said it did nothing to relieve or help her issues. It might be a good product for a mat to place pet food on thatsxabout it.
29 January 2025
Reply from Nooro US
Hi Antoinette,
Thank you for your honest feedback. I am truly sorry to hear that neither you nor your friend found relief with the Nooro Foot Massager. I understand how disappointing it is to invest in a solution for nerve pain only to feel no improvement. Please rest assured, your satisfaction is very important to us, and I am committed to helping you.
Upon checking our records, I see your purchase was made in January 2025. While this falls outside our standard 90-day money-back guarantee, we still want to address your concerns and provide a resolution that works for you.
I attempted to reach you by phone today but was unable to connect. I have sent a detailed email to you with a proposed resolution to ensure you aren't left feeling dissatisfied. Additionally, someone from our team will follow up within the next 24 hours to ensure everything is resolved to your liking.
In the meantime, feel free to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Customer Care Tea
Nooro Experience
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell the difference! It really works!!
29 January 2026
Reply from Nooro US
Hi L R,
Thank you for sharing your story! First, we hope you are recovering well after your hospital stay. It’s fascinating to hear that the difference became so clear once you were away from your routine—that is the best "before and after" we could ask for!
We truly appreciate your 4-star review and your trust in Nooro. Rest assured, we are here to support you as you get back into your wellness routine.
Warm regards,
Nooro Customer Care Team
Product returned for refund without opening
According to both information which I have found and the recommendation of my doctor, I returned this without even opening it and received a full refund.
6 January 2026
Reply from Nooro US
Hi John,
Thank you for sharing your feedback. I want to acknowledge your decision to follow your doctor's recommendation—your health and safety should always come first. I’m glad we were able to provide a full refund for your unopened return, and I truly apologize for any stress this situation caused.
I see that your purchase was made in January 2025. Although the refund has been handled, we still want to ensure you are fully satisfied with your experience with us. I attempted to reach you by phone today but was unable to connect, so I have sent this email to keep our communication open.
Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Customer Care Team
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