Nooro US Reviews 7,886

Reply from Nooro US

Apr 23, 2026

Hi there,

Thank you for reaching out and sharing your experience. I really value your honesty, and I can definitely relate to how disappointing it is when a device you've relied on for 10 months suddenly stops working—only to be told to simply buy a new one. That isn't the supportive experience we want for you.

Please be assured that we are here to help and are committed to resolving this. To help us settle this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.

Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 23, 2026

Hi Steve,

Thank you for sharing your experience! I really appreciate you letting us know that your request was handled quickly and efficiently. I can definitely relate to the frustration of a device acting up, so I know how important it is to get a resolution without any unnecessary back-and-forth.

Please be assured that our goal is always to get you back to your wellness routine as fast as possible. We’re glad we could get that replacement sorted for you!

Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 23, 2026

Hi Christina,

Thank you for sharing your experience with us! I really appreciate your patience while working with Jan to get everything sorted. I can definitely relate to how it feels when a process takes a bit longer than expected, especially when you’re looking for a quick resolution.

Please be assured that we are constantly working to make our communication even more efficient while maintaining the thoroughness you appreciated. I’m so glad Jan was able to provide the responsive service you deserve!

Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 23, 2026

Hi Juz,

Thank you for the 5-star rating! I really value your feedback on the quality of our materials. I can definitely relate to how much better a product feels when it's high-quality and, most importantly, easy to get on and use without any fuss.

Please be assured that we prioritize both durability and convenience in everything we create. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 20, 2026

Hi Sonia,

Thank you so much for giving us a try! We’re thrilled to have you as a first-time user, and we want to make sure your experience is nothing short of amazing. Since it's your first time, we’re here to help guide you through any questions or concerns you might have.

We actually sent a request for a bit more information via Trustpilot, as we couldn't quite locate your account with the details provided. Please feel free to reply there, or you can reach out to us directly at wecare@nooro-us.com.

We’re here to support you and ensure you have a smooth journey with us!

Warmly,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 23, 2026

Hi Yvette,

Thank you for sharing such a powerful story. I really value your honesty about your journey with neuropathy; I can definitely relate to how life-changing it feels to regain your independence, especially something as significant as being able to lift your leg again without help.

Please be assured that your success is exactly why we do what we do. It’s amazing to hear that consistent use is giving you your mobility—and your hope—back!

Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 23, 2026

Hi BC,

Thank you for sharing your experience with us! I sincerely acknowledge your feedback regarding the support you received. While I’m glad we could help you get your device connected and explain the benefits for neuropathy, I can definitely relate to how uncomfortable it feels to feel rushed during a conversation—especially when you’re learning how to use a new device.

Please be assured that we are taking your comments to heart to ensure our team provides the patient, thorough support you deserve. Your time is valuable to us, and we never want you to feel like just another number.

Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns or need more time to go over your device. We’re here to help and ensure you have a smooth, relaxed experience with us!

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Updated Apr 13, 2026

Hi Ramanathan,

Thank you for sharing your thoughts—I truly appreciate you taking the time to reach out. I understand your concern regarding medical testing, and it’s completely valid to want reassurance when it comes to products related to your health and wellness.

After checking, I see you ordered your Nooro Foot Massager on January 6, 2025. While this is technically outside of our 90-day money-back guarantee window, we truly value your wellness journey and want to make sure you feel supported.. I’d like to assure you that our products are designed with safety and user comfort in mind, and many customers use them as part of their daily wellness routines.

That said, your peace of mind is very important to us. We’d love the opportunity to support you further on your wellness journey and address any specific concerns you may have. Our team will also be reaching out to you via email to assist you in more detail.

If you need any additional assistance in the meantime, please don’t hesitate to contact us at wecare@nooro-us.com or call our Brand Reputation line at 1-217-290-9938.

We’re here for you every step of the way.

Warm regards,
Nicky
Nooro Customer Support Team

Reply from Nooro US

Apr 23, 2026

Hi Francis,

Thank you for the 5-star review! I really appreciate your kind words about our team. I can definitely relate to how great it feels when you find a company that is easy to work with and a product that actually delivers on its promises.

Please be assured that we’ll continue to be here whenever you need a hand. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 23, 2026

Hi there,

Thank you for sharing your experience! I really appreciate you letting us know that your refund was handled smoothly. I can definitely relate to that moment of "oh no" when you realize you've accidentally signed up for something—it happens to the best of us, and we wanted to make sure it wasn't a source of stress for you.

Please be assured that our team, especially Jan, is always here to ensure things are handled with kindness and transparency. We’re glad we could get that sorted out quickly!

Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Apr 23, 2026

Hi there,

Thank you so much for sharing your story! I really value hearing how much the grey leg massagers are helping you manage the pain associated with lipedema. I can definitely relate to how life-changing it feels to finally find a tool that provides real comfort for both your legs and arms when you need it most.

Please be assured that we are dedicated to providing products that make a meaningful difference in your daily wellness. It’s wonderful to know you’d recommend them to others!

Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Updated Apr 9, 2026

Hi Ekacg,

Thank you for reaching out and sharing such detailed feedback. I sincerely acknowledge how incredibly frustrating it is to have three separate units—including a replacement—fail to provide the 15-minute relief promised in the guide. I can definitely relate to the disappointment of finally setting aside time for self-care, only to have the technology cut out after just two minutes. Please be assured that I am committed to getting to the bottom of this for you.

I want to assure you that we will do our absolute best to resolve this, but to do so, I need to locate your original order in our system. We have also sent a request for more information via Trustpilot, as we were unable to find an account matching the details provided here.

Please feel free to reply to that request or reach out to us directly at wecare@nooro-us.com. We’re here to help and want to ensure you finally have the smooth experience you expected from us!

I’m looking forward to your response so I can get this sorted out!

Warm regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 6, 2026

Hi Randall,

Thank you for your response. I want to ensure this is cleared up for you immediately so you don't have to worry about any further charges.

I have personally looked into your account and have taken the following actions to resolve this:

I have processed a full refund for the charges from January and March 2026. Since these fall within our 90-day money-back guarantee, I wanted to make sure that money was returned to you right away.

Please be assured that I have officially cancelled your subscription. This ensures that no future shipments will be sent and no further charges will occur on your card.

Please allow 3–7 business days for the refunded amounts to reflect on your credit card statement, depending on your bank's processing times.

To ensure we resolve this as quickly as possible and clear up any confusion, I will be contacting you via both phone and email shortly to discuss the specifics of this transaction and how I can personally help you further.

I completely understand how important it is to have your finances in order, and I can definitely relate to the relief of having an unexpected charge resolved quickly.

If you see anything else that concerns you or if you have any further questions, please don’t hesitate to reach out to us at wecare@nooro-us.com. I am here to help!

Warm regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 6, 2026

Hi Fred,

I personally read your message and want to sincerely apologize for the frustration you’ve experienced with your device. I completely understand how upsetting it feels to receive a product that won't even turn on, and I can definitely relate to the skepticism that follows when a tool you’ve invested in doesn't work right out of the box. Please be assured that we are a real team here at Nooro, and I am stepping in to make this right for you.

After checking your records, I see that your order was placed on November 24, 2024. While this falls outside of our standard 90-day money-back guarantee, I want to clarify that we still want to find a solution for you. We don't want you stuck with a device that isn't performing, regardless of the timeframe.

To ensure we resolve this as quickly as possible, I will be contacting you via both phone and email shortly to discuss the specific issues with your device and how we can help further.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. I am looking forward to getting this sorted out for you!

Warm regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 3, 2026

Hi Alberto,

I was concerned to hear that your device isn't working as expected. I can fully appreciate how frustrating it is to set aside time to use a product for your wellness, only to have it not cooperate when you try to get it started. Please be assured that I’m going to do my best to help you get this sorted out.

In looking over your account, I noticed that your order was placed on April 2, 2025. While this does place the order outside of our standard 90-day money-back guarantee window, I want you to know that we aren't going to leave you hanging. We still genuinely want to help you get your device up and running.

To make things easier and provide more direct support, I’ll be reaching out to you via both phone and email shortly.

If you need any additional assistance or have any other concerns in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or simply reply to this message. We are standing by to help!

Best regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 3, 2026

Hi Raymond,

I am truly sorry to hear that the quality and fit of the product didn't meet your expectations. I can certainly understand your frustration, especially when you’ve taken the time to order specific measurements like a 38" by 28" only to have it arrive feeling much larger than a 40". That is definitely not the experience we want for you.

I’ve looked into your account, and I want to provide some reassurance—we actually processed a full refund for your order back on May 6, 2025. You should see that reflected in your original payment method's statement.

Because we handled that refund nearly a year ago, I’m wondering if the specific item you’re disappointed with today might actually be from a different company or a separate order? I’d hate for you to be stuck with a product you dislike from another brand while we look for a solution here.

I did try to give you a quick call earlier to chat through this and make sure we had everything squared away, but I wasn't able to get through. I’m sending email to ensure you have all the details in writing and to see how I can best help you further.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are standing by to help!

Best regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 23, 2026

Hi David,

Thank you for your honest feedback! I sincerely acknowledge that while it's great the device helps with the TV, the background noise and fit issues are definitely not ideal. I can relate to how frustrating a "screechy" sound or an unstable fit can be when you’re just trying to enjoy your favorite shows.

Please be assured that we want your experience to be comfortable, not a struggle. Sometimes adjusting the ear tip size can help with both the "falling out" and that high-pitched feedback by creating a better seal.

We’re here to help and ensure you have a smooth experience with us!

Best regards,
Nicky
Nooro Customer Care Team

Reply from Nooro US

Updated Apr 3, 2026

Hi Tami,

Thank you for reaching out and being honest about your experience. I want to sincerely acknowledge your frustration—hearing that you feel let down and that our communication hasn't been truthful is incredibly serious. I truly empathize with how upsetting it is to feel ignored or misled when you’re simply looking for support; that is the last thing we want our customers to feel.

Please be assured that I am personally looking into your previous interactions to investigate exactly what happened. We hold our team to high standards, and I want to get to the bottom of where we fell short.

To make sure we set things right, I will be contacting you via phone and email shortly to discuss this further and provide a real solution.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are committed to earning back your trust.

Warm regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 3, 2026

Hi Diane,

Thank you for reaching out to us. I want to sincerely acknowledge the frustration of having a device break and feeling like you’re stuck without a solution. I truly empathize with how disappointing it is to have your routine interrupted by a technical issue, especially when you weren't able to get the replacement you needed at the time. Please be assured that I am personally looking into this to make sure we find a way to help you.

In reviewing your account, I see that your original order was placed on April 5, 2025. Because over a year has passed since that purchase, the order does fall outside of our standard 90-day Money Back Guarantee and warranty period.

However, I want to reassure you that we don’t want to leave you with a broken product and no path forward. We still want to provide a helpful solution for you. I will be contacting you via phone and email shortly so we can discuss the best way to get you back on track with a working device or a suitable alternative.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We’re here to help!

Warm regards,
Nicky
Nooro Support Team

Reply from Nooro US

Apr 3, 2026

Hi Joel,

Thank you for reaching out to us. I want to sincerely acknowledge the frustration of still dealing with this issue as of April 2026. I truly empathize with how taxing it feels to remain dedicated to a treatment for over a year without seeing the "cured" result you were expecting. Please be assured that I am personally looking into your account to ensure we find a path forward that supports your wellness goals.

In reviewing your history, I see that your original order was placed on December 27, 2024. Because over a year has passed since that initial purchase, the order does fall outside of our standard 90-day Money Back Guarantee window.

However, we don't want you to feel like you're on this journey alone. Even though time has passed, we still want to provide you with a helpful solution and the support you need. I will be contacting you via phone and email shortly to discuss alternative options and a specialized plan to help get you back on track.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are standing by to help!

Warm regards,
Nicky
Nooro Support Team