I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
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Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
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I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Nooro US
Hi Patricia,
I am so sorry to hear that you haven’t experienced the relief you were hoping for. We completely understand how disappointing it is to invest time into a product and not feel the physical improvement you deserve. Please be assured that we truly value your feedback, as our goal is always to help our customers move more comfortably.
After checking your account, I see your Knee Brace was purchased on March 14, 2025. While this falls outside of our 90-day money-back guarantee, we still want to do our very best to help you. We genuinely care about your wellness journey and don't want you to feel left without options.
We will be reaching out to you via phone and email shortly to discuss how we can further assist you and find a positive way forward.
In the meantime, if you have any other questions, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
Didn’t purchase anything from your…
Didn’t purchase anything from your company???!!!! Quit texting me!!!!
6 April 2025
Reply from Nooro US
Hi Cheryl,
I sincerely apologize for the frustration and any unwanted messages you’ve received. We completely understand how upsetting it is to get texts for something you don't recognize, and we want to ensure this is resolved for you immediately.
To clarify, our records indicate a purchase for the Nail Fungus Light made on March 16, 2025. However, since you don't recognize this, we want to investigate if there was a mistake or if someone else used your contact information.
Please be assured that we are looking into this right now. We will reach out via phone and email to help clarify the situation and ensure your information is handled correctly.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
dont know who this is.
6 April 2025
Reply from Nooro US
Hi Stephen,
I completely understand the confusion! It can be a bit jarring to receive an email when you aren't quite sure who is reaching out or why. I sincerely apologize for any surprise this caused.
To clarify, our records show a purchase for the Nooro Foot Massager 2.0 made on March 11, 2025. We want to ensure everything is running smoothly with your device and address any questions you might have.
Please be assured that we are here to support you. We will be reaching out via phone and email shortly to provide more details and help you with any needs you may have.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
One of two devices stopped vibrating after 6 weeks.
I purchased 2 devices. After 6 weeks, one of the two stopped working. Both devices were always fully charged the same amounts of time - and both indicated that they were fully charged (“HH”), but only one vibrated after sbout 6 weeks.
14 May 2025
Reply from Nooro US
Hi Michael,
It is clearly frustrating to have one of your devices acting up, especially since you’ve been so diligent about charging and caring for them both equally. We truly understand how disappointing it is when a reliable routine is interrupted by a technical glitch, and we want to ensure you get back to full relief as quickly as possible.
After looking into your account, I see these were purchased on March 6, 2025. While this is outside our 90-day money-back guarantee, and we are currently out of stock for immediate replacements, please be assured that we still want to help you find a solution.
We will be reaching out to you shortly via both phone and email to discuss how we can best support you and get you back on track.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
Nooro Foot Massager
The Nooro foot massager has relieved my husband's neuropathy pain tremendously for over two years now. It's been a game changer for him!
We've needed replacement units from time to time and their customer service is excellent.
Jan G. is efficient, professional and gracious.
31 March 2026
Unprompted review
Reply from Nooro US
Hi Anita,
It is truly heartwarming to hear that we’ve been part of your husband’s journey toward relief for over two years! We completely understand how significant "game-changing" relief is for neuropathy, and we are so honored to help him stay comfortable.
We’re also thrilled that Jan G. could provide the professional and gracious support you deserve. Thank you for your incredible loyalty and for sharing this success story. Please keep up that daily consistency—it’s the secret to those long-term results!
Warmly,
Nooro Support Team
I feel like I gave this product a…
I feel like I gave this product a thorough try, rarely missed a day; however, I don't think it helped much with my toenail fungus. Didn't get worse but didn't really improve my situation.
30 March 2025
Reply from Nooro US
Hi Rick,
Thank you for reaching out to us and sharing your honest experience.
I want to acknowledge the effort you’ve put into your treatment; I completely understand how frustrating it is to stay dedicated and rarely miss a day, only to feel like your situation hasn't significantly improved. Please be assured that we take your feedback seriously and are committed to helping you find a positive way forward.
In reviewing your account, I noticed that your order was placed on March 5, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to assure you that we still want to help you achieve the results you’re looking for.
I also tried reaching out to you by phone today but was unable to connect, so I will send message to your email with the full details of our proposed resolution to ensure everything is handled to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567. We are here to support you!
Best regards,
Nicky
Nooro/ Okita Support Team
i ordered the socks
i ordered the socks, because I was slipping on the carpet when I tried to push up onto my bed. They stopped the slide perfectly and gave me traction to get in bed.
22 March 2026
Unprompted review
Reply from Nooro US
Hi Mary,
It’s so heartening to hear that your new socks are providing the grip you need! We truly value your safety, and we completely understand how a little extra traction can make a world of difference in feeling secure and independent at home.
We’re so glad we could help solve that sliding issue for you. Keep wearing them daily—it’s the best way to stay steady and confident on your feet! Thank you for sharing such a wonderful update with us.
Best regards,
Nooro Support Team
Jan is my hero
Jan listened and understood my frustration.She made things happen and I am so grateful. She is an excellent Customer Service Representative.
Carol Just
26 March 2026
Unprompted review
Reply from Nooro US
Hi Carol,
It is so wonderful to hear that Jan was able to truly listen and turn your experience around! We completely understand how important it is to feel heard when you're frustrated, and we’re so glad she could provide the support and quick action you needed.
Your kind words mean a lot to us, and I’ll be sure to share this glowing praise with Jan—it will make his day! We’re grateful to have you in the Nooro community and are always here whenever you need a hand.
Best regards,
Nooro Support Team
They were very curious and had full…
They were very curious and had full access to my account info. They found my warranty. They facilitated the shipping of my replacement part. Good job.
24 March 2026
Unprompted review
Reply from Nooro US
Hi Jim,
It’s great to know our team was able to dive in, find your warranty, and get that replacement part headed your way quickly! We know how important it is to have a smooth experience, and we’re so glad we could make the process stress-free for you.
We truly appreciate your "good job" shout-out—it keeps us motivated! Once your part arrives, we’re confident you’ll be back to enjoying your routine in no time. Thank you for being part of the Nooro community!
Best regards,
Nooro Support Team
I've used the NOORO foot massager for years now.
To begin... as a very satisfied NOORO foot massager user... who utilizes this superior product multiple times (a few hours apart) each day for my right leg and partial foot limited vascularity -- leading to my neuropathic condition -- NOORO'S foot massager is my daily GO TO periodic relief tool. Moreover, NOORO continues to provide great customer service and support. I'm very pleaed with this company.
23 March 2026
Unprompted review
Reply from Nooro US
Hi Glen,
It is truly rewarding to hear how our foot massager has become your daily go-to for managing your neuropathy and vascularity needs. We recognize the dedication it takes to maintain such a consistent routine, and we’re so glad to provide the comfort and support you deserve.
Your kind words about our customer service mean the world to us! Please keep up that amazing consistency—it is the key to long-term relief. We are honored to be part of your wellness journey.
Warm regards,
Nooro Support Team
I absolutely love it
I absolutely love it. I can’t believe my pain is going away.
23 March 2026
Unprompted review
Reply from Nooro US
Hi Sue,
It’s truly wonderful to hear that your pain is finally fading away! We completely understand how life-changing it feels to find real relief, and we’re so happy our product could help you get back to feeling your best.
We really appreciate you sharing this win with us. Keep up the consistent use—it’s the best way to ensure those great results stay for the long haul. We’re cheering you on!
Best regards,
Nooro Support Team
Fecommend
Fits well. Provides stability, less discomfort. I recommend them highly
22 March 2026
Unprompted review
Reply from Nooro US
Hi Linda,
It is wonderful to hear that you’re finding the stability and comfort you deserve! We truly value your feedback, and it’s heartening to know the fit is making such a positive difference in your daily life.
We are so grateful for your high recommendation. Please stay consistent with them—keeping up that support is the best way to maintain your progress. We’re here for you every step of the way!
Warmly,
Nooro Support Team
Im all for experiencing New…
Im all for experiencing New developments. When i place my feet on the foot pad i feel more of the sensation in & around my ankles, this would be more beneficial too feel these impulses on & around my toes, so at this point i’m not sure if I’m accomplishing my stimulating experience tho these tingling sensations around my ankles does feel quite weird. I found that i don’t get much out of setting up my device on my carpet flooring, instead i use a solid piece of wood & that for sure made a significant improvement, but still, I feel it more in my ankles than I do my toes or heels
20 March 2026
Unprompted review
Reply from Nooro US
Hi Clay,
Thank you for reaching out and sharing your detailed feedback! 👣
I truly understand how it feels to expect a specific sensation in your toes and instead feel it mostly in your ankles—it can definitely feel a bit "weird" at first! Rest assured, feeling these impulses around the ankles is completely normal when you first start using the device, as the stimulation travels through the nerves in your feet.
I'm glad to hear the solid wood floor trick helped! To target your toes more effectively, I recommend experimenting with the different modes and intensity levels on your massager. Each mode offers a unique pulse pattern that might provide the specific sensation you're looking for.
We've also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com so we can look into this further for you. We’re here to ensure you have a smooth experience!
Best regards,
Nicky
The Nooro Team
Jan does an excellent job in responding…
Jan does an excellent job in responding to my queries. She always finds a solution to the issues at hand. Excellent job Jan.
19 March 2026
Unprompted review
Reply from Nooro US
Hi Joy,
Thank you so much for your kind words! 👣 We truly appreciate you highlighting Jan’s hard work.
I completely understand how important it is to have clear, helpful communication when you have questions. Rest assured, Jan and the rest of our team are always dedicated to finding the best solutions for you. We are so glad to have you with us!
Best regards,
The Nooro Team
I love my Foot Massager!!
The Customer Service is outstanding!! Quick response & quick resolution!!
18 March 2026
Unprompted review
Reply from Nooro US
Dear Carolyn,
Thank you so much for your wonderful review! I am truly thrilled to hear that you had such a positive experience with our team.
I completely understand how important it is to get a quick and effective resolution when you have questions, and I’m so glad we could meet those expectations for you. Rest assured, providing outstanding support is our top priority, and your feedback truly means a lot to us.
We sincerely appreciate your support!
Best regards,
Nooro Support Team
The whole body massager helps the shoulder pain and the tingling in my toe.
I use the whole body massager for the pain on my shoulder and the tingling in my toe. It helps to relief the pain and tingling
6 March 2026
Unprompted review
Reply from Nooro US
Dear Sheila,
Thank you so much for sharing your experience! I am truly happy to hear that the Whole Body Massager is providing you with much-needed relief for your shoulder pain and the tingling in your toe.
I completely understand how disruptive that kind of discomfort can be to your daily life, and I’m so glad our product is making a positive difference for you. Rest assured, we are committed to supporting your journey toward better comfort and mobility.
We truly appreciate your support!
Best regards,
Nooro Support Team
Alezander was willing to spend the time…
Alezander was willing to spend the time to dig through the records to find what we needed to accomplish the task! Thank you!
16 March 2026
Unprompted review
Reply from Nooro US
Dear Jacki,
Thank you so much for the 5-star review! We truly appreciate you taking the time to highlight Alexander’s dedication.
I’m so glad he was able to provide the thorough support you needed to get everything sorted. Please rest assured that I will personally share your kind words with him and his supervisor—it’s feedback like yours that keeps our team motivated!
Best regards,
Nooro Support Team
I never received the product from…
I never received the product from Moerie Hair and would like a refund..
16 March 2025
Reply from Nooro US
Dear Audra,
Thank you for reaching out to us. I completely understand your frustration regarding a missing order, and I want to ensure we get this sorted out for you as quickly as possible. Please rest assured that I am here to help you get to the bottom of this.
Upon checking our records, it appears there may be a misunderstanding. We are Nooro US, and we do not sell Moerie Hair products. It is possible that the charge or order you are looking for is with a different company.
To help clarify things and see if we can provide any further guidance, I will be giving you a call shortly. We want to make sure you have all the information you need to resolve this with the correct merchant.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
the product great but the usps emailed…
the product great but the usps emailed me delivered 4 or 5 days before actually delivered
15 March 2026
Unprompted review
Reply from Nooro US
Dear Edward,
Thank you for the 4-star review and for your appreciation of the product! I’m truly sorry for the confusion and frustration caused by the USPS delivery notifications.
Please rest assured that we are looking into this with our shipping partners to ensure more accurate tracking updates. We value your patience and are so glad the product finally reached you and is working well.
Best regards,
Nooro Support Team
Enh…. Not bad
It was Ok. Not bad, not the greatest. Has some cleanliness issues, but otherwise good. Service member was a bit rude to me and refused to do the massage I wanted most and also refused to talk much. Was good for the most part. Refused to take my number for a date. Was homophobic but also gay. Rude.
15 March 2026
Unprompted review
Reply from Nooro US
Dear Addi,
Thank you for sharing your feedback. I am truly sorry to hear about the unprofessional behavior and the cleanliness issues you encountered. This is certainly not the high standard of service or inclusivity we strive for at Nooro.
Please rest assured that we are taking your comments seriously and will address this with our team immediately to ensure better service moving forward. We appreciate your honesty as it helps us improve.
Best regards,
Nooro Support Team
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