Nordace Reviews 8,984

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,176 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their fantastic quality, well-thought-out design, and practical features like numerous compartments and pockets for organization. Many appreciate the comfort, lightness, and smart appearance of the items, finding them perfect for travel and daily use. The ordering process is frequently described as easy, and the overall user experience is positive. However, some people were dissatisfied with aspects of the delivery service, noting occasional delays or unexpected shipping origins. A few customers also expressed concerns about the quality of certain items, mentioning issues like faulty straps or materials that felt cheap. There were also isolated comments about product sizing appearing different in person compared to online images, and some minor design flaws like zipper placement or interior darkness.

What people talk about most

Product

People report positive experiences with product, often praising the bags for their quality materials,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality materials,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of use and practical... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised quick delivery, some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great product Didn't know when it would arrive, but when it did it was carefully but not excessively packaged. It is quite boxy in appearance but it holds everything easily and is comfortable to car... See more

Rated 5 out of 5 stars

This is the best bag I’ve ever had. Holds and organizes everything without being too large or heavy. The secret front pocket keeps my phone safe and protected on one side and my keys within easy rea... See more

Rated 5 out of 5 stars

I ordered a Siena Pro 15 backpack on 6 April. Was concerned about the delivery time as I wanted it before travelling on 20 April, and expected shipping time was listed as 7-12 business days (deliverie... See more

Rated 5 out of 5 stars

Absolutely love this! Very light, comfortable padded straps, lots of space in the main section. It has additional sections for easily accessing small items. Great for international travel as it attach... See more



Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the tote

Love the tote. The wallet doesn’t work for me. I that a horizontal presentation works better for me. Never could find stuff that sank to the bottom.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

The Siena Pro Tote bag - Outstanding

Purchased the Siena Pro Tote bag - Grande. It's stunning -an absolute show stopper. The color is magnificent vivid purple, Love the many features - key holder & numerous pockets for organizing, Customer service could not have been better. Packaging - great with a sturdy box & cover for the bag. The bag organization within makes traveling so much easier.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

The best one I have had

This is honestly the best handbag I have ever had for travelling. I had it on a 3-week train trip around Europe and it was perfect in every way. So well organised and fits everything you need to have quickly available and feels safe. I will order another one in a different color.

16 April 2026
Unprompted review
Rated 2 out of 5 stars

Lacks practicality for the price

I’ve been using the Nordace Siena Pro 17 Backpack for about 8 months now. While the bag looks stylish and feels comfortable to carry, I don’t think its features fully justify the price tag.

One of my main concerns is the design of the two quick-access front compartments. They are positioned vertically on either side of the front panel, and because of this placement, they feel quite vulnerable to theft. The zips can be opened easily without the wearer noticing, especially in crowded areas. As a result, I tend to avoid using these compartments.

Additionally, one of these front sections includes dedicated slots for keys, sunglasses, and an RFID-blocking card holder. While this sounds useful in theory, the location makes me hesitant to store valuables there, which limits the practicality of these features.

The hidden back pocket is a safer option, but it’s relatively small. Trying to fit both a wallet and phone makes it feel bulky and uncomfortable.

On the positive side, the shoulder cushioning is good, and the bag is comfortable to wear even for longer periods.

The backpack also includes two main compartments, one for a laptop and another for general storage. However, I’ve noticed that it starts to feel quite bloated when carrying everyday essentials like a laptop, charger, headphones, lunchbox, phone charger, ID card, small toiletries, and a notepad. This affects both the look and comfort of the bag.

Overall, while the design and comfort are decent, the usability and security aspects fall short. Also, this is definitely not a travel bag. At this price point, I would have expected a more practical and seamless everyday experience.

15 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Krutik,

Thank you for taking the time to share your feedback with us. We’re really glad to hear that there are aspects of the backpack you enjoyed, and we truly appreciate you highlighting those.

At the same time, we’re sorry to see that it didn’t fully meet your expectations in other areas. Your comments are very valuable to us, and we’re taking them seriously as we work to improve both our product and the overall experience.
Thank you again for your honest review, it helps us do better.

All the best,
Nordace Team

Rated 5 out of 5 stars

Love this bag

Love this bag. There is plenty of room and the ability to remain organized. Travel is easier with this bag.

15 April 2026
Unprompted review
Rated 2 out of 5 stars

I’ve always loved Nordace products

I’ve always loved Nordace products. However disappointed with this product. The side press clips don’t stay closed. As soon as you lift the bag to put it on your back they open.

23 February 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Jeanine,

We apologize for the situation you have encountered with your backpack.
We would like to know more information on this matter and because of this, our Customer Care Department sent to you a message via email and currently we are awaiting for your reply.
If you cannot locate your message in inbox, please check the spam box as well.

All the best,
Nordace Team

Rated 5 out of 5 stars

Recommending Sienna Backpack

This is the 3rd Sienna Backpack I have bought - they are just great and hold so much especially with the compression packs. I would highly recommend them. We regularly travel with EasyJet from Aberdeen to London and the backpack is the perfect carryon size.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I am not sure if the mini backpack was used and returned before it was shiped out me as a new purchase. It was stuffed (not folded) into it's pouch and is so creased I cannot get the wrinkles out. It looks terrible.

20 March 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Anne Marie,

We apologize for the situation you have encountered.
We would like to know more information regarding your delivery and to provide a solution.
Please send us a message by accessing the link below, with your order number and with the complete name of the customer, so we can locate your order.
https://nordace.com/en/contact-us/

We'll await for your update.

All the best,
Nordace Team

Rated 5 out of 5 stars

I ordered a Siena Pro 15 backpack on 6…

I ordered a Siena Pro 15 backpack on 6 April. Was concerned about the delivery time as I wanted it before travelling on 20 April, and expected shipping time was listed as 7-12 business days (deliveries from Hong Kong, I believe). The tracking link in my email from them didn't work so I emailed customer service and received a very quick reply. The order then arrived on Saturday 11 April, so extremely quickly. The quality of the product is fantastic. Very impressed by the speed of delivery and customer service.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything I was looking for and more

This was by far my best purchase experience yet. The ordering process, delivery time and my new bag is amazing. So many pockets, computer compartment, key chain, great quality material and bonus; it is purple my favorite color. So happy.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

good range of feedback made decisions…

good range of feedback made decisions easier
great range of colours
easy to order and reasonably fast delivery
it would be great if the cross body had a water bottle holder
I found the openings of the cross body and backpack a little narrow but generally enjoyed using them

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent Company

Placed an order, received the items and items were returned within 4 days. All of the items were in unused condition, tags attached repackaged in the original plastic bags and mailed back in the original box. The company doesn't pay for the return postage which I was aware of so I paid the fee. After weeks with no response from thus company I emailed them several times requesting confirmation of the return. It took the company 3 weeks to issue the refund and when that was received it was shirt $76.34 with no reason or explanation. I have emailed Nordace which is a Japanese company 4 times requesting a complete refund with only 2 responses stating that a full refund was issued which is a complete lie. BEWARE OF THIS NIGHTMARE OF A COMPANY. THEY DONOT COMPLY WITH THEIR OWN COMPANY WRITTEN POLICY AND STEAL FTOM THEIR CUSTOMERS.

13 April 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Diane,

We have checked your order and your refund was successfully issued back to the same account/card you have used to make your purchase with.
Please check with your bank/card issuer for more information regarding your transactions.

All the best,
Nordace Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look