Have been with this outlet for a couple of years now and has been my go-to store when looking for particular Scandinavian items and I have never been disappointed. I can always trust this company to d... See more
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Very impressed! We received or first order today, ahead of schedule. All the goodies were packed immaculately like someone was a packing engineer. Our order arrived ahead of schedule via DHL to the... See more
Nordic Expat is an excellent webshop for those who love Scandinavian treats but can't otherwise obtain them. They have a wide selection of exactly the things you crave when you are far away. Prices ar... See more
I’m so glad I found this website! My husband is Danish so he’ll be ordering all kinds no doubt. I put an order in which came yesterday but I’ve been receiving emails from Fed ex (who delivered it) st... See more
Company details
Written by the company
NORDIC EXPAT SHOP is a leading Danish online supermarket specializing in authentic Danish and Scandinavian products for Danes living abroad and fans of Nordic culture around the world. Whether you're a Dane living abroad craving a taste of home or simply love Scandinavian food and lifestyle items, NORDIC EXPAT SHOP makes it easy to shop your favorite products online. We offer fast, secure worldwide delivery—right to your doorstep, no matter where you are.
Contact info
8600, Silkeborg, Denmark
- info@nordicexpatshop.com
- nordicexpatshop.com
4.3
Excellent
144 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Replies to email would be nice!!…
I am all through very impressed with everything I have ever ordered, the delivery time and drop off is just perfect.
Except for one order out of all my orders, I had ordered Danish lagkage bunde. The were hard and stale and were 3 months passed expiration date. I send an email but no one took the time to reply back to me. I am disappointed since I have spend a lot of money ordering from you.
Thank you,
Mai-Britt Fornecker
31 October 2024
Unprompted review
Reply from NORDIC EXPAT SHOP
Thank you for taking the time to share your feedback with us. We value your input and regret any frustration you may have experienced.
After reviewing our email logs, we found that our response to your inquiry was sent on Sunday, October 27, 2024. It’s possible that the email might have been filtered into your spam or junk folder, so we kindly ask you to check there.
Please contact our customer service team, and they will be happy to assist you in resolving the issue you've encountered.
Very happy with your service
Very happy with your service, so happy your are around,what is life without Danish cheese . When I order on the weekend we have it on Thursday,that’s very good service . Thanks
27 November 2024
Unprompted review
A lifesaver for expats missing home
Nordic Expat Shop has been an absolute lifesaver for me as an expat in Turkey missing Danish food! Their selection is excellent, and it’s clear that the owners genuinely care about their customers. They respond quickly to any questions and always provide top-notch service. I’ve placed many orders with them, and every experience has been smooth and hassle-free. It’s such a relief to have access to familiar products when living abroad. Highly recommended!
18 November 2024
Unprompted review
Just placed an order
Just placed an order, i cannot see my 10% discount. I tried to send them an email, it doesn't go through. Lets see what arrives.
I also cancelled one item, now it is in the list again. Pretty weird. I probably won't order here again. There are others who offer similar services.
1 November 2024
Unprompted review
Reply from NORDIC EXPAT SHOP
Thank you for taking the time to share your feedback. We appreciate your feedback, although we find it necessary to add a few points.
As mentioned in the automated discount email, the discount code it needs a little help to make it to checkout—just a quick manual entry on your end to unlock those savings.
About the emails you tried to send—strangely, we haven’t received any at all, not either in our “noreply” inbox. It seems the contact form you used was the only one that came through to us, so thanks for using that.
It sounds like an item you removed ended up sneaking back into your cart before checkout. Our system does provide a final summary to review everything before finalising an order, but if something slipped through, we’d be happy to help.
Regarding your review, we understand that waiting can be frustrating, and we always appreciate feedback. That said, we do feel it may have been a bit premature. Just as a gentle reminder, our site specifies that customer service responses can take up to 3 business days, with availability Monday to Friday. Since your order was placed on Friday, November 1st, and your message came through on Saturday, November 2nd—outside our office hours—our team, like most in Denmark, is off on weekends. Rest assured, we’re responding to all customer inquiries as quickly as possible within the timeframe provided on our site.
If needed we would be more than be happy to help you to understand how the system works on our site.
we’ve replied to your message on the contact form and are just waiting to hear back from you and we will get your order sorted.
Kind regards Team NORDIC EXPAT SHOP.
wrong item shipped, but not made right
I ordered 16 boxes of Bornholm Rye Crackers. I paid $60 to have them shipped to me. When they arrived they were not the flavor I ordered (cumin). I was instead sent carraway fkavored crackers. I hate carraway. When I contacted the Nordic Expat Shop they said that their website description had indeed been wrong. Their solution was that i could pay another $60 to send them back. They apologized, know it was their error, and as a business are doing nothing to rectify the problem except updating their website. I will never order anything from them. I expect that I can trust a website description and if it's wrong that a company, at their own expense, will make it right. I'm appalled. Their response is calling listing the wrong flavor (cumin) a minor text error. That is like saying if something is described as chocolate and you receive vanilla it's a minor thing. Ridiculous. Then they expect that I would read the product ingredient list to know that the listing was wrong. I do not have allergies. I had no reason to read the product ingredient list. It's disturbing to me that this company in no way has looked at this from my perspective and seems to only be defending themselves.
29 October 2024
Unprompted review
Reply from NORDIC EXPAT SHOP
Thank you for sharing your feedback with us.
We’re genuinely sorry to hear that you were disappointed with your experience and would like to address a few points to offer some clarification.
Firstly, you are correct that there was a minor text error in the product text on the product page, which we promptly corrected once it was brought to our attention. We appreciate you highlighting this and helping us improve. However, we’d like to clarify that the product ingredient list on the product page was accurate.
We strive to maintain precise and thorough product information and regret any confusion this may have caused. We also recognize that, as non-native English speakers, minor language errors may occasionally slip through, and we’re grateful for your help and feedback as we work to continually refine our content.
Regarding our return policy, as stated in our terms and conditions, which you accepted at checkout, we currently don’t offer free returns. We offered you to return the products for a refund if the products did not meet your expectations, in line with our return & refund policy.
Thank you once again for your feedback. Should you have any additional questions or concerns, please feel free to reach out to us.
Team NORDIC EXPAT SHOP
Trustworthy & Reliable Source for Danish Goods
This is our "go to" provider for Danish baking goods, candys, coffee, etc. This team is very responsive and fast. We always use DHL and the items have, sometimes, arrived in as few as 5 days. Very friendly team - if something is not available, I will get a hand written note apologizing and, sometimes, a substitute. We order from this team once every 4-6 weeks. They are trustworthy and responsive. Always a great experience!
3 October 2024
Unprompted review
The parcel I was sent was damaged
The parcel I was sent was damaged, the delivery company is still investigating .... The Nordic Expat shop replied to my mail almost immediately, trying to solve my problem, not making excuses, but looking for a solution. I am very pleased with their attitude,all online shops should work like this. I can only recommend them to everyone, the goods ordered from them are not only handled up to the moment of dispatch.
26 July 2024
Unprompted review
I live in the UK
I live in the UK, and order from this company, every month. It puts a big grin on my face when I get the packet from "home" They never fail once, if something is not in stock they replace it with a similar, one without charging me more money. And add a note, telling me so. They always pack the product carefully even my flødeboller, made it without being crushed. :D Thank you
7 June 2024
Unprompted review
I’m so glad I found this website
I’m so glad I found this website! My husband is Danish so he’ll be ordering all kinds no doubt.
I put an order in which came yesterday but I’ve been receiving emails from Fed ex (who delivered it) stating I owe £8.07 for delivery duties as it came from overseas. I assumed it was a hoax but now I’m worried if I ignore it, I’ll get into legal trouble. Has everyone had to pay this fee?
12 January 2024
Unprompted review
I have lived in USA more than 50 years…
I have lived in USA more than 50 years without rugbrod.
I found out about your products recently and have ordered twice already.
Both orders came promptly. Everything was in good condition. Last order had 4 large bottles of remoulade with expiration date of November 23.
Needless to say we will not use most of these containers with such a close date. We received the order in October. I hope when we order again the dates on the product will give me more time. Or do you think the product is safe after the date. It’s in the refrigerator.
I’m looking forward to future orders. My husband (not a Dane) loves the chocolate milk and turtles.
19 November 2023
Unprompted review
Great Danish food and Danish products!
Wonderful that someone in Denmark realized what a need there is for Danish products and food worldwide!
I have purchased from them several times and their delivery is prompt, food and merchandise is well packed (for many reasons) and they have great service.
Highly recommend them and will continue to use them!!
8 November 2023
Unprompted review
Would definitely buy again :)
Very happy with the purchase! They packed it really well and I received it within a few days (southern Germany).
Can recommend these guys!
9 November 2023
Unprompted review
Excellent Quality and Fast Delivery
The products are excellent quality and delivery is very fast. I have never waited more than 2 weeks for a delivery from Denmark to the US.
24 October 2023
Unprompted review
Went the extra mile for me
I have found Nordic Expat a couple of years ago. And every order have come through perfectly and even arrived faster than expected with DHL.
So then i needed some products, that they didn't sell, but i could get it from another vendor. This vendor do not deliver to USA, so I asked Nordic Expat if they could help.
Casper replied to me with a solution.
That I bought it from the other vendor, and got it shipped to Nordic Expat. They would then measure and it and gave me a price for shipping, that i paid online.
And this package also came before time with DHL.
Thank you Nordic Expat and Casper. I have been and will continue to tell other people about your good service.
26 August 2023
Unprompted review
I cannot finish my order
I cannot finish my order - whats going on - Never had problems before
19 August 2023
Unprompted review
Reply from NORDIC EXPAT SHOP
We kindly request you to reach out to our customer service team. They will happily provide you with any assistance you may require.
I would not recommend this shop at all
I would not recommend this shop at all. I purchased an order which went through but I never received an order confirmation and had to write to receive it. Moreover, the package was never delivered and when I followed up I was told the courier could not find the address. I confirmed it and never received the package. I then requested to get my money back and got no response.
7 August 2022
Unprompted review
Reply from NORDIC EXPAT SHOP
We sincerely appreciate the time you've taken to share your experience with our service, and we value your feedback as it helps us continuously improve our offerings.
We have had a very good correspondence on email about the situation.
Regarding the issues you raised in your review, we want to address each point with clarity and transparency:
Missing Order Confirmation:
We deeply regret any inconvenience you faced due to not receiving your order confirmation promptly. Our automated email system is designed to seamlessly send out order confirmations, invoices, and tracking information. However, we acknowledge that there might be instances where these emails inadvertently end up in spam folders or are not received due to certain email settings. We understand how frustrating this can be and are actively working to improve our email communication processes.
Delivery Address:
As per the information we gathered from FedEx, there were challenges in the delivery process due to a faulty delivery address. FedEx attempted multiple deliveries, but they were unable to proceed due to the issues with the address provided. They also attempted to contact you for further guidance, but unfortunately, were unable to reach you. We recommended that you engage with the local FedEx office to rectify the address issue to ensure a successful delivery of the package.
Email Correspondence:
While you referred to an email sent in September 2022 regarding a refund request, we regret to inform you that we were unable to locate such correspondence within our records.
Refund Request:
As discussed in our recent email correspondence, we understand your disappointment in not receiving the package. However, we are unable to provide a refund due to the following reasons:
* The incident occurred over a year ago, and the reasonable time frame for reporting a missing package has since expired as per our Terms & Conditions.
* FedEx's records indicate that they attempted to deliver the package, but were hindered by the incorrect delivery address. Despite their efforts to contact you via email and phone, they were unable to reach you.
* We recommended that you communicate with the local FedEx office to address the address issue and ensure successful delivery.
If you have any additional concerns or questions, please do not hesitate to reach out to our customer service team again.
Kind Regards
Team NORDIC EXPAT SHOP
Stay away from this fraudlent company
Not even worth a star. Ordered some goods end of November to receive in Uk but when I did not receive them I chased on track and trace. Turn out they have been delivered to a wrong address. Emailed customer services and my mail was reponded by a guy called Casper N. who is not only rude and abrupt but also has no idea how to deal with customers. He simply putting blame on me for providing wrong address when my address was fully complete. The address the goods were delivered to is not remotely similar to my address, but nordic expat refuse to take the responsibility.
13 December 2022
Unprompted review
Reply from NORDIC EXPAT SHOP
Thank you for taking your time to write this review.
As informed in our email correspondence, a case with FedEx has been started and we are trying to find a solution for this issue.
We did however, also highlight that it is the customer’s responsibility to make sure that the information added to an order is correct. Unfortunately, the delivery address information you had added to your order was in-complete, which you also have confirmed per email.
There have been no intention, in anyway to come off as rude or abrupt in the email correspondence. Merely stating that the accuracy of the information added to an order is the customer’s responsibility to make sure it is 100% correct. This is also described in our Terms & Conditions.
No scam, you demanded a refunded for an error you - yourself are responsible for. We therefore had to decline the demand of a refund, while the case with FedEx is ongoing.
We do not condone any type of scamming. We do however, believe it is reasonable that it is the customer’s own responsibility to ensure the delivery address is correct. Our systems have no earthly chance to know your address information is correct or in-correct neither can the FedEx systems.
Kind regards
Team NORDIC EXPAT SHOP
Perfection in a Box
Ordered the 16th and the package came the 21st. So well packed. All the items was VERY fresh. The shipping company was GREAT too. Kept me updated every step of the process. I can't say enough nice compliments.
21 November 2022
Unprompted review
The worst packing EVER....!!!!!!!!!
I'm very sorry that I have to write this review and only give 2 stars - the 2 stars is for quick delivery and for having the product I was looking for!......the missing stars is for packing my product incorrectly and now I can throw out everything!!!!!!!!!!!!
I bought cheese through nordic expat and was very excited that they had what I was looking for - my order was just delivered and my cheese has been underway for ONLY 3 days, BUT WITHOUT COOLING ELEMENTS! - WHO SHIPPES DAIRY PRODUCTS WITHOUT COOLING ELEMENTS!.....:(
Just include cooling elements in you check out, just like you calculate shipping....just include freezer packs with the shipment that includes product that needs to be cooled and include the charge in the check out!
A total waste :(
7 October 2022
Unprompted review
Reply from NORDIC EXPAT SHOP
Hi Tomas,
Thank you for taking your time to write this review.
We do, however, offer cool elements, cool boxes and cool bags. These items are an add-on, which actively has to be added to an order. These items are shown at the relevant products, products pages and in the cart, where they are to be added before the checkout process begins. You choose not to add cool elements to your order, which we do not recommend.
There are several disclaimers throughout our site explaining our service in regards to orders containing cool products. E.g. there is an active choice pop-up shown when the mentioned products are added to your cart, which has to be accepted before the mentioned products can be added to the cart.
You may also find the disclaimers here:
- An active choice pop-up, which needs to be accepted before an order can be placed.
- Info pages (Terms & Conditions, Shipping Info)
- Product descriptions
- Category pages
- Checkout
With these disclaimers we also highly recommend choosing the quicker DHL Express option as the shipping method. The transit times shown on the site are estimates and do not include weekends and holiday days.
You are more than welcome to contact our customer service, they will be happy to help you with a quick walkthrough on how the site and our service work.
Kind regards
Team NORDIC EXPAT SHOP
Very great & organised package
Very great & organised package, well stuff in the website. Thanks for your kindness & following your costumers needs.
25 July 2022
Unprompted review
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