I oredered a ASWEI ice maker. The product was presented as to operate at 220-240 V (standard outlet). Today I received my order and it doesn't operate on electric power. It is a simple plastic box to... See more
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Very good customer service. it takes bit long time for delivery but it due to Christmas & New Year holiday, so is well understand. When received the goods, one part was broken, contact customer ser... See more
Products we ordered were much lower quality than they looked in the pictures and quite difficult to put together. Directions were not written clearly or accurately in some cases, leaving us to need to... See more
Company replied
I bought a cabinet that was so low quality. It had cheap plastic legs so I wanted to return it. Return process is so difficult, time consuming and costly. Very late replies from customer service and I... See more
Company replied
Company details
Written by the company
Nordly Living er et nordisk online univers, hvor vi har fokus på lækre kvaliteter og skandinavisk design. Vi følger tidens trends og holder os opdateret med de nyeste kollektioner og brands.
Contact info
Kirkevej 15, 5464, Brenderup, Denmark
- 81100464
- kundeservice@nordlyliving.dk
- nordlyliving.dk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Very slow company say deliver 5-15 day…
Very slow company say deliver 5-15 day but send 28 day

Reply from Nordlyliving
Slow
The product was as described and in good condition. I cut two stars because the product was delivered in three and a half weeks after the order.

Reply from Nordlyliving
The desk was broken when it arrived.
The desk was broken when it arrived.
The package had multiple holes in it so parts of the desk were sticking out, and it was broken in multiple places.

Reply from Nordlyliving
I have ordered a sleeping couch 2 weeks…
I have ordered a sleeping couch 2 weeks ago, haven't received a tracking code or response when I will receive the couch....

Reply from Nordlyliving
Problems EVERY time
I’ve ordered 5 items from Nordly living and have been disappointed every time.
1. I ordered a green vitrineskab. I received a blue one. They accidentally swapped the order, so I got someone else’s and they got mine. How long did it take to switch them? I don’t know, because after waiting for 5 weeks after they picked up the wrong item, I demanded a new one. 3 weeks later, still hasn’t arrived.
2.wardrobe - An entire piece of wood is missing so I can’t assemble it. Waiting over a week to get an answer.
3. Shoe cabinet - instructions missing
4. Bookshelf and light ordered together - bookshelf arrived but no light.

Reply from Nordlyliving
I ordered a table that arrived used
I ordered a table that arrived used, destroyed, and someone tried to fix it. I contacted customer service with the explanation that I want to return the table. I don't understand at all how they can send such goods to the customer. They know what they are sending. We planned to pick up the table by a courier on a certain day, which did not come.. I wrote to them asking if they were joking and what it meant to me. They didn't answer for 3 days when I called them, they even didn't apologize... They just asked which day was suit for me to pick up. We agreed again, and again no one came for the table. I am disgusted with the attitude of this company. I wonder what they will tell me again. I want my money back!Very bad experience!!! I order table

Reply from Nordlyliving
Very unsatisfying delivery system
Very unsatisfying deliverysystem. I bought a diningtable, that was sent back several times, because I wasn’t home in the middle of the day on a week day…
I already wrote two e-mails and called to information them of this, but I got a useless response without a solution for a New delivery, and they told me, that I have to pay extra because I wasn’t home, even though I tried to change the delivery time days before the delivery time.
When it finally arrived, it had a big scratch, so I sent a photo of the scratch to Nordly Living, but they didn’t reply.

Reply from Nordlyliving
Tilted, barely assembled bookshelf
Bought a bookshelf from them, and first the actual legs did not even screw on because it just did not fit. And after I barely assembled them, the entire bookshelf is tilted. Wrote to customer support, awaiting answers….but I’m just sad. I was really looking forward to it…
On top of that, because of holidays, the delivery took more than a month. That I can live with. But the tilt…sad..

Reply from Nordlyliving
After almost a month I did not received…
After almost a month I did not received my delivery or any message of tracking, poor customer service when I contacted about it

Reply from Nordlyliving
Bought a lamp looks nothing like the…
Bought a lamp looks nothing like the picture, and was very bad quality. Sad experience, was looking forward for a clean look lamp got a really cheap looking lamp.

Reply from Nordlyliving
Multiple charges for one order, damaged products, delayed delivery, terrible customer service!
I've never had such a terrible experience with any company in Denmark as I did with NordlyLiving. They had delayed delivery of several products, sent damaged items, and even charged me multiple times for the same order! Their overall customer service is terrible - they did not provide proper assistance over the phone and ignore emails. Given the amount of time I've wasted dealing with my orders, I highly recommend avoiding NordlyLiving as much as possible. It's like playing a lottery with them, and it almost seems like a scam company that has no regard for their customers or their products. And I still did not get my money back!!!

Reply from Nordlyliving
I had too much expectations
I was very excited about the table and it’s beautiful, however assembling it was quite annoying. The holes on the tables were not lined up with the metal structure, so we had to drill to make it work. We waited a long time for the delivery so that was a big disappointment.
I also found the same table on a different website for a much better price so now I feel like I paid too much and it wasn’t even that good.

Reply from Nordlyliving

Reply from Nordlyliving
10/10 Really amazing experience & products
Really 10/10, the delivery was fairly fast 1 part of the order I got within a week and the other one the next week! I kept getting emails to keep me updated on the process! Everything came in perfect condition and I had all the tools and instructions I needed! I was a bit skeptical when I saw all the negative reviews but I trusted my gut and I’m so so happy I did! Really good prices as well!:) <333

Reply from Nordlyliving
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