Nordlyliving Reviews 

2,101
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I oredered a ASWEI ice maker. The product was presented as to operate at 220-240 V (standard outlet). Today I received my order and it doesn't operate on electric power. It is a simple plastic box to... See more

Rated 5 out of 5 stars

Very good customer service. it takes bit long time for delivery but it due to Christmas & New Year holiday, so is well understand. When received the goods, one part was broken, contact customer ser... See more

Rated 2 out of 5 stars

Products we ordered were much lower quality than they looked in the pictures and quite difficult to put together. Directions were not written clearly or accurately in some cases, leaving us to need to... See more

Company replied

Rated 1 out of 5 stars

I bought a cabinet that was so low quality. It had cheap plastic legs so I wanted to return it. Return process is so difficult, time consuming and costly. Very late replies from customer service and I... See more

Company replied

Company details

  1. Home Furniture Shop

Written by the company

Nordly Living er et nordisk online univers, hvor vi har fokus på lækre kvaliteter og skandinavisk design. Vi følger tidens trends og holder os opdateret med de nyeste kollektioner og brands.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(2,101)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Very slow company say deliver 5-15 day…

Very slow company say deliver 5-15 day but send 28 day

11 September 2023
Nordlyliving logo

Reply from Nordlyliving

Hi

I can see we have sent your item within the promised delivery time of 7-9 working days.

I apologize if this has been misleading.

Regards Nordly Living

Rated 5 out of 5 stars

Good

Good product, quick delivery.

4 September 2023
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Reply from Nordlyliving

Hi Raphael

Thanks for the support :-)

Have a nice day,

Regards Nordly Living

Rated 3 out of 5 stars

Slow

The product was as described and in good condition. I cut two stars because the product was delivered in three and a half weeks after the order.

27 September 2023
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Reply from Nordlyliving

Hi Tekir

I am glad you are happy with your item. Sorry for the long delivery time.

Regards
Nordly Living

Rated 1 out of 5 stars

The desk was broken when it arrived.

The desk was broken when it arrived.
The package had multiple holes in it so parts of the desk were sticking out, and it was broken in multiple places.

28 August 2023
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Reply from Nordlyliving

Hello

I am sorry about that. I hope you will contact our customer service so that we can help you further.

Regards
Nordly Living

Rated 1 out of 5 stars

I have ordered a sleeping couch 2 weeks…

I have ordered a sleeping couch 2 weeks ago, haven't received a tracking code or response when I will receive the couch....

22 September 2023
Unprompted review
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Reply from Nordlyliving


Hello

I can't see your order through your review.

Hope you will contact our customerservice so we can help you further.

Regards
Nordly Living

Rated 1 out of 5 stars

Problems EVERY time

I’ve ordered 5 items from Nordly living and have been disappointed every time.

1. I ordered a green vitrineskab. I received a blue one. They accidentally swapped the order, so I got someone else’s and they got mine. How long did it take to switch them? I don’t know, because after waiting for 5 weeks after they picked up the wrong item, I demanded a new one. 3 weeks later, still hasn’t arrived.

2.wardrobe - An entire piece of wood is missing so I can’t assemble it. Waiting over a week to get an answer.

3. Shoe cabinet - instructions missing

4. Bookshelf and light ordered together - bookshelf arrived but no light.

21 August 2023
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Reply from Nordlyliving

Hi

I'm sorry. I hope you will contact our customer service so that we can help you further.

Wish you a good day.

Regards, Nordly Living

Rated 1 out of 5 stars

I ordered a table that arrived used

I ordered a table that arrived used, destroyed, and someone tried to fix it. I contacted customer service with the explanation that I want to return the table. I don't understand at all how they can send such goods to the customer. They know what they are sending. We planned to pick up the table by a courier on a certain day, which did not come.. I wrote to them asking if they were joking and what it meant to me. They didn't answer for 3 days when I called them, they even didn't apologize... They just asked which day was suit for me to pick up. We agreed again, and again no one came for the table. I am disgusted with the attitude of this company. I wonder what they will tell me again. I want my money back!Very bad experience!!! I order table

9 August 2023
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Reply from Nordlyliving

Hi Daniel,

We apologize that there was a mistake on the table you received and that the shipping company did not arrive as agreed.

I can see that you have once again been in dialogue with my colleague and that the table will be picked up today.

Have a nice day.

Kind regards, Nordly Living

Rated 2 out of 5 stars

Leveringstiden

Alt alt for lang leveringstid.

2 August 2023
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Reply from Nordlyliving

Hej Annette,

Tak for din anmeldelse. Leveringstiden informerer vi om allerede inden bestilling.

God dag.

Hilsen Nordly Living

Rated 1 out of 5 stars

Very unsatisfying delivery system

Very unsatisfying deliverysystem. I bought a diningtable, that was sent back several times, because I wasn’t home in the middle of the day on a week day…
I already wrote two e-mails and called to information them of this, but I got a useless response without a solution for a New delivery, and they told me, that I have to pay extra because I wasn’t home, even though I tried to change the delivery time days before the delivery time.

When it finally arrived, it had a big scratch, so I sent a photo of the scratch to Nordly Living, but they didn’t reply.

21 August 2023
Unprompted review
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Reply from Nordlyliving

Hej

A redelivery has a cost of 225 DDK. Our shipping company must be notified in good time if you are not at home.

If you still haven't received your item, I hope you will contact our customer service.

Regards Nordly Living

Rated 1 out of 5 stars

Tilted, barely assembled bookshelf

Bought a bookshelf from them, and first the actual legs did not even screw on because it just did not fit. And after I barely assembled them, the entire bookshelf is tilted. Wrote to customer support, awaiting answers….but I’m just sad. I was really looking forward to it…
On top of that, because of holidays, the delivery took more than a month. That I can live with. But the tilt…sad..

18 July 2023
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Reply from Nordlyliving

Hello

This is very regrettable, I will get our customer service to look into it as soon as possible. So I hope you find a good solution.

Regards Nordly Living

Rated 1 out of 5 stars

After almost a month I did not received…

After almost a month I did not received my delivery or any message of tracking, poor customer service when I contacted about it

30 July 2023
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Reply from Nordlyliving

Hello Andrea

Im so sorry, I will get our customer service to look into it as soon as possible.

Regards Nordly Living

Rated 1 out of 5 stars

Bought a lamp looks nothing like the…

Bought a lamp looks nothing like the picture, and was very bad quality. Sad experience, was looking forward for a clean look lamp got a really cheap looking lamp.

20 August 2023
Unprompted review
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Reply from Nordlyliving

Hi Alexander

Im sorry if the product does not meet your expectations.

Regards
Nordly Living

Rated 1 out of 5 stars

Multiple charges for one order, damaged products, delayed delivery, terrible customer service!

I've never had such a terrible experience with any company in Denmark as I did with NordlyLiving. They had delayed delivery of several products, sent damaged items, and even charged me multiple times for the same order! Their overall customer service is terrible - they did not provide proper assistance over the phone and ignore emails. Given the amount of time I've wasted dealing with my orders, I highly recommend avoiding NordlyLiving as much as possible. It's like playing a lottery with them, and it almost seems like a scam company that has no regard for their customers or their products. And I still did not get my money back!!!

12 August 2023
Unprompted review
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Reply from Nordlyliving

Hello

I am very sorry to read that. This is not the experience we want to give our customers. I can't see your order via this review, would you like to send me an email at sn@werenberg.dk and I would be very happy to help you further from here.

Regards
Nordly Living

Rated 3 out of 5 stars

I had too much expectations

I was very excited about the table and it’s beautiful, however assembling it was quite annoying. The holes on the tables were not lined up with the metal structure, so we had to drill to make it work. We waited a long time for the delivery so that was a big disappointment.
I also found the same table on a different website for a much better price so now I feel like I paid too much and it wasn’t even that good.

10 July 2023
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Reply from Nordlyliving

Hi Valeria

I hope you will contact our customer service so we can find a solution.

Thanks,
Regards Nordly Living

Rated 4 out of 5 stars

Varen er super fin

Varen er super fin, dog er leveringstiden alt for lang

22 June 2023
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Reply from Nordlyliving

Hej Torben,

Tak for den fine anmeldelse.

Vi er kede af at du synes vores leveringstid er for lang. Vi arbejder på at få denne optimeret og gør hvad vi kan for at oplyse om leveringstiden allerede inden bestilling.

Rigtig god dag.

De bedste hilsner, Nordly Living

Rated 5 out of 5 stars

10/10 Really amazing experience & products

Really 10/10, the delivery was fairly fast 1 part of the order I got within a week and the other one the next week! I kept getting emails to keep me updated on the process! Everything came in perfect condition and I had all the tools and instructions I needed! I was a bit skeptical when I saw all the negative reviews but I trusted my gut and I’m so so happy I did! Really good prices as well!:) <333

20 June 2023
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Reply from Nordlyliving

Hi Tamara

Thank you for your great review.

We are very happy to read about your good experience. Thanks for sharing it with others :-)

Wish you a good day.

Regards Nordly Living

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