NordPass® Password Manager Reviews 

Sometimes Nordpass just fails to react to a log in request.. Like now . I open ebay and usually the little green upsidedown smile will appear click on it and the log in details appear. shutting down the computer and restarting seemed to be the solution .

NordPass Is a Waste of Time and Money...NordPass is one of the most frustrating password managers I’ve ever used. The account system is a nightmare if you have multiple Nord services... you can’t merge them, leaving you with constant login headaches. The app itself is buggy, clunky, and unreliable; I’ve had passwords fail to sync or even disappear.
Customer support is useless, offering copy...and paste replies instead of real solutions. For the price they charge, the service feels cheap and unfinished. There are far better options like ...Bitwarden or 1Password. Save yourself the hassle and avoid NordPass... Total ....waste ....of your time and money...plus... unless customer service = future disaster ...
ticket (ID #19618140)

I have to update my review as the app and extension have been just terrible with firefox lately. no more prompts for saving log-in details, for auto-fill, no more display of the NordPass icon on pages, etc. I did not do any change to my system config and all apps are up to date. Already had many, too many, back and forth fruitless exchanges with client support team. Highly disappointed not only by the tool itself, by the support received as well as by the lack of consideration of Nord in this matter as compatibility issues with Firefox have been a recurrent source of issues. The clock is ticking before my next renewal. No more feedback from client support. I add 1 star after I managed to get it back to work - full uninstall and reinstall, inconvenient

Yet another useless Password Manager, same issues as with former manager LastPass. Use it for a while and then it stops accepting your master password. Which is all good and well since very few of its features worked on a consistent basis, auto fill some information but leaves out others. It would fill out name, street address and leave out city, state, the try again on another site and fill in credit card number but not expiration date. The app would not fill in information on its own website. The last straw was not accepting “master password” after a month or two. I have tried 3 different password managers and NONE of them came close to working correctly. I give up on password managers all together…

I have been using the Nordpass manager (family sub) for at least 2 months now and I am very happy with it.

It is quick and reliable for all devices. Strongly recommend! A+

I spent hours using NordPass to regenerate hundreds of passwords using my iPad.

Only to discover that when the NordPass app is used on my Samsung S21 Android 15 phone, it fails in its fundamental task of populating username & password fields. It also fails to populate credit card details.

Basically it just doesn't work.

The only way I can now use my phone to log into anything is to get the login page up on Chrome, open the NordPass app and copy the username, go back to Chrome and paste it, then back to NordPass, copy the password and back to Chrome to paste it!

The support team seem to be at a complete loss as to how to provide a fix. I've been trying to work with them for 2 weeks (ongoing ticket numbers 19446159 & 19438329) to no avail. I'm certain I'm not the only one with this issue.

That in itself is bad enough, but..

This next part is outrageous. If you use this software & spend hours updating hundreds of your passwords, only to find it fails as above, beware!!

WHEN USING THE NORDPASS APP ON ANDROID OR AN IPAD/IPHONE, THERE IS NO WAY TO EXPORT A FILE OF YOUR PASSWORDS TO USE IN AN ALTERNATIVE PASSWORD MANAGER.

One that actually works on Android.

I am told you can only produce an export file using their software on a desktop computer. Personally, I haven't used one of those for years.

Their only response to the lack of an export facility is, “Sorry for the inconvenience”.

How the Nord Security Group can abuse their customers good faith and trick them into their passwords becoming trapped in the NordPass software is truly shocking. If this is a limitation of the apps (and I see no good reason why it should be as long as the user understands that their passwords would be in a decrypted file which should be properly deleted when finished with), it needs to be flagged up, front and centre.

They offer a 30 day refund, but your passwords are stuck, you'd have to move them manually and this would take further hours and hours of effort.

Even if the software did work and you wished to switch away from NordPass to an alternative at any point in the future, you couldn't. You'd still have to go through the process manually.

After 2 weeks of getting nowhere, I finally made a request to escalate the issues to the Nordpass management team. Sadly, this was met with thinly veiled sarcasm which has prompted this review.

It's honestly been a shocking experience and certainly not one I was expecting from a supposed leader and a well known name in Cyber Security.

I used the app for over a year and was very happy with it. So much so that I decided to 'upgrade' to a family plan so my Wife could start using it also. I didn't think twice about it until I checked my account and saw both the premium plan the family plan active. As I thought this was an upgrade I expected the premium plan to be changed to the Family plan and the remaining time on the premium plan would be deducted from the price or refunded. I got onto online chat (which I have to say was quick and efficient) and was informed that It is not and upgrade but rather a second plan and they cannot refund the original premium plan because it is past 30 days from its purchase. Personally I do not think this is right. Be aware that if you do really like the app as I did and you decide to 'Upgrade" the plan then you will not actually be upgrading but buying a second plan. I have asked the chat operator to escalate the matter so we will see what happens.

Came from lastpass, enjoy user experience much better, especially the UI!

Bought the plan few days ago. Everything is working great! I really like that it has an extension - using more than google autofill.

Frustrating, continuously locking me out of my account. I know my password but it still locks me out. When I do get in and open a website it takes forever to come up with the login details. Has locked me out of my bank accounts numerous times by changing my password . Have tried all the settings, Generator on/off, auto login on/off.

I have had a nightmare when it comes to this company.

I have purchased a business subscription of which during the setup, a mistake was made on my part. No hassle, given there is a solution when this happens.

In short, when setting up the master vault password, I do not recall the password that was set, multitude of reasons.

However, there is a way to completely wipe the vault that has been made, so I reached via the web submission ticket they directed me to.

I filled out the form and supplied the evidence. The evidence was that of the only invoice that I had received, from NordPass.

Via chat, they then stated were not happy with this (why I have no idea, given it states everything on the purchase), so they then asked to supply with the bank statement show casing the transaction. I supplied this on the open e-mail ticket to which they stated this was not sufficient and needed to supply the invoice.

I've now had to reach out to chat once more stating they are sending me in circles.

There is a huge flaw with this, the only official document you get as proof of sales, they will not accept as proof of sale.... something is not right there 😂

To note, I have been collared multiple times by an account manager asking if I wanted to proceed. During this time, he was attentive. The moment the purchase was made, very little communications.

It seems once a sale is made, you're left in the dirt.

In short, avoid this company at all costs. Their customer service is abysmal, they couldn't care less at the little companies investing a few hundred dollars.

Put your money elsewhere.

Update: after yet another chat session, they have now wiped the vault and recreated the org. Another flaw with their processes here.. should the GA/master admin loose access to their own vault, the entire org has to be wiped and recreated. Who on earth thought that was a good idea?

Poor service. Wrote to support a couple of times but no reply. Nice interface but would not recommend due to poor support

I was unable to disable two-factor authentication (2FA) on my account, even though I have the master password. I contacted customer support, and they told me I need to provide the full credit card details and payment method used. Unfortunately, that card has been replaced.

This entire process doesn't make you look like a company that cares about user security. In fact, it does the opposite. It's a shame. All this drama doesn’t prove you’re more secure ,it just shows a lack of flexibility, transparency, and basic common sense.

I’ve been a NordPass user for two years, and I still have an active subscription ,but I won’t be using it anymore. I’ve moved all my data to Bitwarden. This experience was enough of a lesson.

It’s disappointing that someone behind a screen has more power over the account than the actual owner. That’s not security .That’s bad design.

I found their website unintelligible + repetitive. I was unable to complete it. NordPass took 2 years payment in advance + now I will struggle to reclaim subscription. I WOULD AVOID NORDPASS IN FUTURE. SInce I cancelled my subscription NordPass has taken a lot more money from my Mastercard, totalling over £900 in two days! My bank is investigating +I have blocked my credit card. Phew! AVOID NORDPASS!

It's a scam. Do not purchase this! Horrible product that doesn't work. I was repeatedly locked out of my account. When I contacted customer service, they wanted copies of my bank statement documenting where the purchase of the product hit my account. I sent a screenshot of where it was posted on my credit card but they continued to insist on copies of my bank statement. Funny, they never did send me a receipt for the purchase. I have spent 3 months fighting with their customer service reps. Absolutely ridiculous.

Updated 7/12/25 - NordPass sent a reply email on 7/6/25. They replied "bank details.... are necessary if you want us to make any changes to your account, and this is the only way to confirm your account ownership".

There are other ways to substantiate ownership. NordPass could provide a customer receipt documenting the software license number and purchase date or they could implement a MFA or 2FA verification process utilizing the information gathered when the product was purchased.

I’ve got an issue where my Nordpass browser app has simply stopped working, and I can no longer access any of my passwords etc. It’s causing me MASSIVE issues with payments, banking and so on. Their “chat” doesn’t work, so I’m left explaining by email. Then a day or two later I get a reply, which is either a question or a suggestion that doesn’t help the situation. Back and forth, back and forth...... I have been specific when I write, but it’s as if they don’t read my emails, and just simply write a generic response.
I’m very angry about this, as I really thought Nord was a quality product!!! It seems great, until you need assistance, then it seems like you are out on a limb. VERY disappointed!

Ticket ID #19079172 I had some trouble accessing my account and it took about a week to gain access again with NordPass Support's help, but at least it ended with a solution. Thank you NordPass Support for reaching out and helping resolve this matter.

When I asked for help (the app was not working properly), they kept sending me the same e-mail with the same question over and over again. Although the mails were signed with a person's name, the whole communication was bot-like. I think they are incompetent; I don't know about the app per se since I never managed to use it but their customer service was awful. I kept the VPN and uninstalled NordPass. Life is too short to waste it exchanging vain e-mails with people who behave like bots.

Charging 14 days in advance for the next year, but refusing refund before the year even started! Not allowing user to use the remaining months after cancellation. Very shady stuff. It seems like they are doing business in bad faith.

Once you log in your account and find out that it's a fresh account and all your passwords are gone. Then you reach out to tech support and they give you ridiculous advice that you can find online and basically do nothing. System is characterised by the reaction to a mistake, and in case of Nordpass - reaction is unacceptable.

UPDATE
Eventually the issue was fully resolved, all the passwords are back. The team did a great job, I really appreciate it. I owe an apology for my initial reaction. Things happen, it's fine, and it's good to know that you can be supported.