NordPass® Password Manager Reviews 2,024

Bought the plan few days ago. Everything is working great! I really like that it has an extension - using more than google autofill.

Frustrating, continuously locking me out of my account. I know my password but it still locks me out. When I do get in and open a website it takes forever to come up with the login details. Has locked me out of my bank accounts numerous times by changing my password . Have tried all the settings, Generator on/off, auto login on/off.

I have had a nightmare when it comes to this company.

I have purchased a business subscription of which during the setup, a mistake was made on my part. No hassle, given there is a solution when this happens.

In short, when setting up the master vault password, I do not recall the password that was set, multitude of reasons.

However, there is a way to completely wipe the vault that has been made, so I reached via the web submission ticket they directed me to.

I filled out the form and supplied the evidence. The evidence was that of the only invoice that I had received, from NordPass.

Via chat, they then stated were not happy with this (why I have no idea, given it states everything on the purchase), so they then asked to supply with the bank statement show casing the transaction. I supplied this on the open e-mail ticket to which they stated this was not sufficient and needed to supply the invoice.

I've now had to reach out to chat once more stating they are sending me in circles.

There is a huge flaw with this, the only official document you get as proof of sales, they will not accept as proof of sale.... something is not right there 😂

To note, I have been collared multiple times by an account manager asking if I wanted to proceed. During this time, he was attentive. The moment the purchase was made, very little communications.

It seems once a sale is made, you're left in the dirt.

In short, avoid this company at all costs. Their customer service is abysmal, they couldn't care less at the little companies investing a few hundred dollars.

Put your money elsewhere.

Update: after yet another chat session, they have now wiped the vault and recreated the org. Another flaw with their processes here.. should the GA/master admin loose access to their own vault, the entire org has to be wiped and recreated. Who on earth thought that was a good idea?

Poor service. Wrote to support a couple of times but no reply. Nice interface but would not recommend due to poor support

I was unable to disable two-factor authentication (2FA) on my account, even though I have the master password. I contacted customer support, and they told me I need to provide the full credit card details and payment method used. Unfortunately, that card has been replaced.

This entire process doesn't make you look like a company that cares about user security. In fact, it does the opposite. It's a shame. All this drama doesn’t prove you’re more secure ,it just shows a lack of flexibility, transparency, and basic common sense.

I’ve been a NordPass user for two years, and I still have an active subscription ,but I won’t be using it anymore. I’ve moved all my data to Bitwarden. This experience was enough of a lesson.

It’s disappointing that someone behind a screen has more power over the account than the actual owner. That’s not security .That’s bad design.

I'm not writing this review about the app or browser extension. I really appreciate the way these tools and features work.

I'm writing the review about their awful customer support.

On July 24, 2025 I sent a request to change my email address. I already know how this process goes and that includes providing the first six digits of the original credit card payment and the expiration date. I explained upon initial contact that I no longer have that card and no longer have access to that account. Of course they obviously did not pay attention to that message and nip the following three days in the bud and instead put me through days of emailing only to tell me this:

"Unfortunately, without the payment information, we can not proceed with the change.

We recommend contacting your bank provider in order to receive the information."

I replied that I am actually embarrassed to contact "the bank" and they should have some kind of back up plan for situations like this. (Not an exact quote) It's personal, sue me. :)

In my opinion it cannot be unusual for someone to no longer have a "credit card" and not unusual to have the need or even simply the desire to change an email address, especially considering I chose the two year subscription and I have already started on the second year. I honestly find it unbelievably stupid to not have some other way for a customer to identify that they are who they state they are.

I understand that someone could possibly be trying to hack my NordPass account and simultaneously hack my email but there are other ways to take care of this type of situation when it arises.

There is no U.S. address listed for this company so there are probably no other options but to put this out there for others to consider in their search for a password manager.

For password management NordPass is great and I would hate to lose it.

I, however do not want to be associated with this annoying email account for another eleven months or so.

Thanks NordPass for NOT taking care of the customer.

Thank you for reading.

I found their website unintelligible + repetitive. I was unable to complete it. NordPass took 2 years payment in advance + now I will struggle to reclaim subscription. I WOULD AVOID NORDPASS IN FUTURE. SInce I cancelled my subscription NordPass has taken a lot more money from my Mastercard, totalling over £900 in two days! My bank is investigating +I have blocked my credit card. Phew! AVOID NORDPASS!

It's a scam. Do not purchase this! Horrible product that doesn't work. I was repeatedly locked out of my account. When I contacted customer service, they wanted copies of my bank statement documenting where the purchase of the product hit my account. I sent a screenshot of where it was posted on my credit card but they continued to insist on copies of my bank statement. Funny, they never did send me a receipt for the purchase. I have spent 3 months fighting with their customer service reps. Absolutely ridiculous.

Updated 7/12/25 - NordPass sent a reply email on 7/6/25. They replied "bank details.... are necessary if you want us to make any changes to your account, and this is the only way to confirm your account ownership".

There are other ways to substantiate ownership. NordPass could provide a customer receipt documenting the software license number and purchase date or they could implement a MFA or 2FA verification process utilizing the information gathered when the product was purchased.

I’ve got an issue where my Nordpass browser app has simply stopped working, and I can no longer access any of my passwords etc. It’s causing me MASSIVE issues with payments, banking and so on. Their “chat” doesn’t work, so I’m left explaining by email. Then a day or two later I get a reply, which is either a question or a suggestion that doesn’t help the situation. Back and forth, back and forth...... I have been specific when I write, but it’s as if they don’t read my emails, and just simply write a generic response.
I’m very angry about this, as I really thought Nord was a quality product!!! It seems great, until you need assistance, then it seems like you are out on a limb. VERY disappointed!

Ticket ID #19079172 I had some trouble accessing my account and it took about a week to gain access again with NordPass Support's help, but at least it ended with a solution. Thank you NordPass Support for reaching out and helping resolve this matter.

When I asked for help (the app was not working properly), they kept sending me the same e-mail with the same question over and over again. Although the mails were signed with a person's name, the whole communication was bot-like. I think they are incompetent; I don't know about the app per se since I never managed to use it but their customer service was awful. I kept the VPN and uninstalled NordPass. Life is too short to waste it exchanging vain e-mails with people who behave like bots.

Charging 14 days in advance for the next year, but refusing refund before the year even started! Not allowing user to use the remaining months after cancellation. Very shady stuff. It seems like they are doing business in bad faith.

Once you log in your account and find out that it's a fresh account and all your passwords are gone. Then you reach out to tech support and they give you ridiculous advice that you can find online and basically do nothing. System is characterised by the reaction to a mistake, and in case of Nordpass - reaction is unacceptable.

UPDATE
Eventually the issue was fully resolved, all the passwords are back. The team did a great job, I really appreciate it. I owe an apology for my initial reaction. Things happen, it's fine, and it's good to know that you can be supported.

The password manager was difficult to use and auto-fill often didn't work, it became too much of a hassle. I wanted to cancel my subscription but thought I would wait until the end of the year I had paid for, given cancelling at the time would prevent access to the services. My account said my subscription auto-renewed on the 4th June, so I set a reminder a few days before to cancel.

They then took the money 2 weeks before and are refusing a refund. I understand taking the money earlier to ensure continuity of service, but I do not understand refusing a refund before the year has even started, when they've taken a years full payment. The information about this was deliberately hard to find when I looked into cancelling it before. Seems like a deliberate and shady cash grab.

I have had NordPass for last 3 years and over this time, whilst the core functionality offered is useful and has come in handy, the experience of using the application has been nothing short of pathetic.

I have reported issues multiple times to technical support, but often they just seek more logs, more information, more of my time to troubleshoot with no respect or acknowledgement to problems.

What worked great for me:
* Integration with mobile and desktop apps
* Password generations
* Breach scanner to look for where personal information had been leaked
* pseudo email addresses

What was very frustrating and contributed to me giving only 2 stars.
* They have a browser extension, but it doesn't work well. For instance, it keeps logging out despite of settings that provide options to keep it unlocked for up to a month. When I reported this, Nordpass told me they don't support browser extension. If not, why even list it in famous browsers as extensions? Just get rid of it !
* Be it the browser extension or the desktop application, it keeps asking for multi factor authentication and multiple calls for entering passphrases to get it to work, which is highly frustrating. Sometimes the app just shows biometric logins. Other times it forces me to enter password once, other times more than once. There is no pattern to it irrespective of app and browser settings that shows the option to keep app unlocked for a certain duration.
* When you save passwords on one device, sometimes it takes several minutes for it to sync to another device. Often I have to kill the app, relaunch it for the passwords saved in other device to be shown.
* App user experience begs for more friendly usage. In desktop app, when I am opening a new website, it recognizes that its a new website and offers the option to create new credentials straight from Nordpass desktop app. This doesn't work on mobile app.
* Above all, ever since the desktop app got upgraded to version 6 (i have 6.1.9.x), it is pathetically slow. Every click in the app takes 30 seconds+ for it to open. Not only that, it hogs up the laptop resources and I can't switch to anything else. This was not a problem until version 5.x, so surely is something that was introduced in version 6. I am on 500 mbps internet connection and despite trying multiple troubleshooting steps that was suggested by tech support this didn't improve at all.

Overall, I asked for a refund and was not given ! I have no option but to leave Nord Pass when current membership ends.

Manuel Martinez was fast, efficient, and friendly. He solved my issue and answered my questions quick as a wink!

I signed up for the Nordpass 2 years and two months premium package a few days ago (a little over $60 in Australia) and cannot get this app to work properly. The staff at Nordpass are pretty good at responding but they've asked me to jump through so many hoops to try and solve the issues. 18870907 was the ticket number.
The app will not save new passwords, will not autofill passwords and will not generate a password automatically. I then have to generate one manually, which of course does not save.
I've spent too many hours trying to sort this out and i need to move on.
The Phone I'm using is a relatively new android unit running Malware bytes virus and malware protection and when i was using Google password manager, it all worked absolutely brilliantly!
The staff at Nordpass have tried to help but have asked me for all sorts of information that i cannot find. I'm losing the will to live with all this and will soon move on to a different password manager...... and of course i need to get my $60 refunded.

Nord charged me $127 for an auto-renewal I never agreed to — and never notified me about, which directly violates their own Terms of Service (“We will always send you a notification prior to charging…”). They also silently added 18% VAT this time, despite my original plan being VAT-free, with no disclosure before billing and also breaching Terms of Service.

Support refused a refund and falsely claimed they “canceled auto-renewal.” That was a lie — I had to cancel it myself.

If you value transparent billing, ethical renewal practices, or basic honesty from support, avoid NordVPN/NordPass/NordLocker. Many reputable competitors don’t engage in these kinds of shady tactics.

I will be filing formal complaints and disputing the charge. If you were misled like this, I recommend doing the same — and making it public.

Edited for reply: support ticket ID #18870847

I lost 50 euro! The chrome extension caused my webpage to become unresponsive when checking out my basket. After 3 attempts my coupon became unvalid. After uninstalling the client the webpage works fine again but I had to pay full price. Not happy.

I also cannot find anywhere besides their mailing address to contact someone to speak to if anyone could point me in another direction that would be appreciated.

Manuel Martinez was great. He fixed my issue (self-inflvtrf) and was very patient. Well done!