While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, kindness, and ability to make tours enjoyable and informative. Many highlight the guides' patience and skill in locating natural phenomena like the Northern Lights, often going above and beyond to ensure a memorable experience. The overall service, including timely pickups and well-managed itineraries, contributes to a highly positive user experience, especially for those with limited time. However, some customers also noted issues with organization during passenger pickups, describing it as chaotic and confusing, particularly at cruise terminals. A few people were dissatisfied with certain tour aspects, such as not visiting advertised "hidden" waterfalls or being taken to overly crowded tourist spots, which detracted from the small group tour experience they expected.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the guides as friendly, kind, and knowledgeable,... See more

Location

Users describe positive interactions with location. Many reviewers praise guides for finding optimal spots to... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the prompt pick-up times and... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their experience as amazing,... See more

Holidays

People report positive experiences with holidays. Many customers describe their trips as "great" and "very... See more

Based on these reviews

Rated 5 out of 5 stars

Beautiful experience! Amazing hiking through Landamannalaugar lava field, you can see the rainbow mountain and then you can have a bath in the hot springs near the base camp. Special thanks to Nacho a... See more

Rated 5 out of 5 stars

Marieke was wonderful and knowledgeable about the location and time to best see the aurora! Thanks to her we were able to see the aurora even despite a relatively cloudy sky. The hot chocolate and pas... See more

Company replied

Rated 5 out of 5 stars

Very quick response to a change in ships time in port Emilia gave us history, geography and language titbits- obviously timings governed by daylight hours so not alot of wiggle room I think the qeys... See more

Company replied

Rated 5 out of 5 stars

The full experience was amazing, not only for the breathtaking views and landscapes, but also because of the guides we had; Carmen and Laura explained everything pretty good and natural making the exp... See more


Company details

  1. Sightseeing Tour Agency
  2. Tour Agent
  3. Tour operator

Written by the company

At Nordur Travel, we are dedicated to discovering and sharing the wild and unexplored beauty of Iceland. Our team of adventure travel experts specializes in creating unique experiences that connect you with the stunning nature of this land of fire and ice. From trekking through volcanic landscapes to witnessing the Northern Lights, each journey is designed to inspire and rejuvenate. With Nordur Travel, your Icelandic adventure doesn’t just start here—it transforms into an experience you will remember for a lifetime. Come and explore the best of Iceland with us!


Contact info

4.8

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing tour with Laura

I had a wonderful golden tour yesterday with Laura. She is amazing! She’s a very skilled driver, knowledgeable, and she accommodated my mom’s language barrier. We are very happy. ☺️

6 March 2026
Unprompted review
Rated 2 out of 5 stars

Northern Lights tour

I booked the tour in the morning, communication around pick up times was very good. We were picked up promptly, collected several other people from across the city and headed out to the national park.

We were very lucky and did get to see the Northern Lights although this is a natural phenomenon so would have happened on any tour. Sadly some of the locations were quite busy as we were taken to the usual tourist spots and locations where the big coaches were congregating. This made it difficult to see the Northern Lights at times due to vehicles constantly moving and blinding you with their lights. I chose a small group tour to avoid this.

Part of the package included some "professional" photos. These were done at one stop briefly. When asked at another stop where the display was phenomenal if they were going to take any more photos I was told no. Both the guide and photographer then sat in the mini bus. We were at that location for some time and there would have been ample opportunity to take some photos.

I also asked at one stage for some tips on how to take a good photo, sadly I wasn't given any advice but told they would take some professional ones. That would have been great but as stated above did not happen despite 4 different stops. We only got the three photos taken at one stop and none of just the Northern Lights themselves, they were sadly not great quality at all.

There was also mention of "pastries" I believed there would be a selection so we could try several different Icelandic pastries but instead there was one small pastry provided. I did complain to the tour company about our experience the following day and we were offered a 15% refund and their communication was excellent.

Overall I am very disappointed in the tour given the amount of money paid. Especially as this is a holiday that is very unlikely to be repeated. I am very privileged and happy we did get to see the Aurora Borealis but disappointed by the overall tour. I would suggest looking for another tour company. Should you wish to do a small group tour.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Northern Lights!

Our guide, Nebo, was amazing. He predicted they would come out and let us wait to see the Northern Lights. And he didn’t disappoint despite the forecast saying quiet.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Everything was wonderful

Everything was wonderful! Piotr is the best guide; he's very kind, patient, and explained everything perfectly. He's super friendly and made the whole experience more enjoyable and fun.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience, the guides were great and the photos they took from us were amazing.
The day was perfect to see the lights 🙌🏻

12 November 2025
Unprompted review
Rated 5 out of 5 stars

northern lights experience

Edgar was great! We got to see the northern lights and he took us to the best place near a lake where we got the bets photos! Lovely tour guide and great experience.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

The best experience

The best experience !
Very Kind, clear and confortable

16 October 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

It was a pleasure having you on our tour! We’re thrilled you had an amazing time. Share your best photos and tag us! #NordurTravel

Rated 5 out of 5 stars

I’m so glad we came to Iceland

In early March 2025, my wife was watching a YouTube video about the northern lights and it was then she decided that our vacation would include a trip to Iceland. Edgar was our fantastical tour guide. It rained most of the day but Edgar took us to a spot and we saw the northern light. It was awesome. Thanks Edgar see you agin!! Bless Bless

29 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

So happy to hear our guide helped make your trip extra special! If you have any photos to share, tag us so we can see them too! 📷✨ #NordurTravel

Rated 5 out of 5 stars

Edgar was such a good guide

Edgar was such a good guide. He didn’t stop until we got to a spot where the Northern Lights appeared even briefly.

29 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

We’re thrilled you had a great time! Our guides work hard to make every tour memorable. Tag us in your photos so we can relive your adventure with you! #NordurTravel

Rated 4 out of 5 stars

Late Cruise Ship Arrival

We did the Golden Circle tour in Reykjavik, Iceland. Our cruise was scheduled to arrive in port at noon and didn’t arrive until 4:00 PM. Nordur Travel did a good job adjusting to that late arrival and offered a modified tour. We were still able to see two of the sites, and we appreciated that, but we were disappointed we didn’t get to see more.

21 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

Hello Kristine,

Thank you for taking the time to share your feedback — we truly appreciate it. We’d love the opportunity to better understand your experience and work together on the best possible solution.

Please feel free to reach out to us directly at info@nordurtravel.is
or via WhatsApp at +354 762 7214. Your satisfaction is very important to us, and we’ll be happy to assist you further.

Rated 5 out of 5 stars

Happy to recommend

Very quick response to a change in ships time in port
Emilia gave us history, geography and language titbits- obviously timings governed by daylight hours so not alot of wiggle room
I think the qeysir was more atmospheric in the twilight

21 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

We’re so happy you enjoyed your tour! Our guides work hard to make each experience special, and we’ll be sure to let Emilia know you appreciated their effort. Tag us in your photos! 😊 #NordurTravel

Rated 5 out of 5 stars

Golden circle Tour (night special)

First of all, our ship was four hours late. The tour operator made it possible for the excursion to run four hours later. Our driver, Karol, provided a wealth of information and shortened the travel time. The tour would certainly have been even more enjoyable at the normal time, but it's still highly recommended. Only the distribution of the travelers among the buses could be optimized. However, everyone made it (7 small buses).

21 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

Your review means the world to us! We’re glad our guide made your trip extra special. Share your favorite memories and tag us—we’d love to see! 📷❄️ #NordurTravel

Rated 5 out of 5 stars

Night Golden Circle Tour

Karol was an incredible tour guide and story teller; he was friendly, funny, welcoming, and informative of Iceland’s history. Nordur was communicative, responsive, and accommodating to a last minute change in the cruise ship’s schedule changing to a night tour. Finding the correct bus was a bit chaotic and disorganized but no one was left behind. Would definitely recommend touring with this company and Karol!

21 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

Thank you for sharing your experience with us. We’re so glad to hear you enjoyed the tour and appreciated your guide’s effort. We also value your feedback about the logistics and will keep working to improve. Your recommendation means a lot, and we’d love to welcome you back to Iceland in the future. 💙

— Nordur Travel Team

Rated 5 out of 5 stars

Excellent highlights trip in Iceland

George our driver was excellent. All of the views were amazing from the waterfalls to Geysir

20 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

So happy to hear our guide helped make your trip extra special! If you have any photos to share, tag us so we can see them too! 📷✨ #NordurTravel

Rated 5 out of 5 stars

It was a cloudy night but our guide…

It was a cloudy night but our guide Marieke did well to find a good spot where the clouds cleared up. After a bit of time we got a great show of the northern lights.

9 September 2025
Unprompted review
Nordur Travel logo

Reply from Nordur Travel

Your kind words about our guide mean so much! We’ll be sure to pass it along. If you post your Iceland memories, don’t forget to tag us! 📸❄️ #NordurTravel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look