I ordered the incorrect size as the sizing on page 2 automatically defaults to the smaller size I did not realize this until after I ordered. I emailed the service straight away and received an e-mai... See more
Company replied
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The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in... See more
Company replied
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort. Ana was really helpful, polite and friendly. She answered my question, and also said she w... See more
Company replied
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help... See more
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Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
Breach of guidelines
A very helpful and extremely prompt…
A very helpful and extremely prompt service from this company. Very polite communications. Impressed customer service at its finest
13 June 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you very much for your kind words and positive feedback. We're delighted to hear that you were impressed with our service and found our communication polite and helpful.
Providing prompt and courteous support is very important to us, and it's wonderful to know that it made a difference in your experience.
Should you need any further assistance in the future, please don’t hesitate to reach out. We're always happy to help.
Warm regards,
Norelie
Some of the best company support I've ever had.
Polite and useful feedback to some of my concerns with the product.
11 June 2025
Unprompted review
Reply from Norelie UK
Hi John,
Thank you so much for your kind words.
We’re very glad to hear that you found our response polite and useful in addressing your concerns. Your feedback is truly appreciated — not only does it help us improve, but it also reassures us that we’re on the right path in supporting our customers with care and attention.
If you ever have further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Norelie
As I have said before the speed in…
As I have said before the speed in which the customer service responded to my request was first class . I would recommend this company.
25 May 2025
Unprompted review
Reply from Norelie UK
Hi J,
Thank you so much for your kind words — we truly appreciate you taking the time to share your experience.
We’re thrilled to hear that you were pleased with the speed and quality of our customer service. Knowing that you would recommend us means a great deal to our entire team.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. We’re always here for you.
Warm regards,
Norelie
Excellent Customer Service
I ordered insoles and got the wrong size. I contacted the Company and Cherry, Customer Service sent me the right size. I was so happy to get this sorted with no fuss involved. Definitely 100% recommend them to family and friends.
8 June 2025
Unprompted review
Reply from Norelie UK
Hi Lynn,
Thank you so much for your kind feedback!
We’re absolutely delighted to hear that Cherry was able to quickly resolve the sizing issue and get the correct insoles to you without any fuss. Providing smooth, friendly service is exactly what we aim for — and it’s wonderful to know we hit the mark.
Your 100% recommendation means the world to us. Thank you for placing your trust in Norelie — we’re here whenever you need us.
Wishing you continued comfort and all the best!
Warm regards,
Norelie
I have been having pain in my feet for…
I have been having pain in my feet for months saw an advert for Norelie and thought what harm could it do to try them. 4 weeks on no pain and they are wearing well. So success!!!
11 June 2025
Unprompted review
Reply from Norelie UK
Hi Frank,
Thank you so much for sharing your experience with us!
We're absolutely thrilled to hear that after months of foot pain, you're finally feeling relief — and that our Norelie insoles have made such a difference. It’s stories like yours that inspire everything we do, and we’re so happy to have been a part of your journey to feeling better.
We're also glad to know they’re wearing well after 4 weeks — that's a great sign! Should you ever need anything else or have questions down the road, our team is always here to help.
Wishing you continued comfort and happy steps ahead!
Warm regards,
Norelie
A company that seems to care about customer support
Really effective and "by return" support when an initial delivery failed, thank you.
9 June 2025
Unprompted review
Reply from Norelie UK
Hi Gerald,
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you were satisfied with the quick resolution of your delivery issue. Ensuring your satisfaction is always our priority, and we’re glad that we could assist you promptly.
If you have any further questions or require any additional assistance, please feel free to reach out to us at any time.
Thank you once again for your support.
Regards,
Norelie
Prompt reply from customer services
I contacted the support email as I had ordered the wrong size. Within 5 minutes Cherry emailed me and had altered the order to my correct shoe size. Very quick and great customer service.
9 June 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Cherry was able to quickly and efficiently correct your order to the right shoe size. We truly appreciate you taking the time to share your positive experience — it means a lot to us.
If you have any more questions or need assistance in the future, please know that we’re always here to help.
Thanks again for choosing us!
Regards,
Norelie
Great customer service
So far, so good. Had a few questions about the order and emailed, I had a quick friendly response, even though it was a Sunday and I wasn’t expecting a reply until Monday, the response was very helpful and friendly.
Hopefully the product will be as good as the service I have received
8 June 2025
Unprompted review
Reply from Norelie UK
Hi Matthew,
Thank you so much for taking the time to share your positive experience! We’re truly grateful for your kind words about our customer service team. It’s wonderful to hear that you received a quick and friendly response, even on a Sunday.
We’re committed to ensuring that our products match the high level of service you’ve received so far, and we hope you’ll be just as satisfied with your order. If you have any more questions or need any further assistance, please don’t hesitate to reach out — we’re always here to help!
Thanks again for your support and trust in us.
Warm regards,
Norelie
Amazing products thank you so much John Mackenzie 💞
Hi its a big thank you from John Mackenzie,to all the team at Norelie I'm glad I found you , I've got arthritis in both knees.im using noora knee caps on both of them.Ive had two pints inserted in my neck because of disk damage.Leaving me with nerv damage down both arms legs feet and hands,that's keeping me awake at nights.I have to sleep on my back,a good sleep was a thing was a thing in the past.Until I received Norelie RedRevive Red light Therapy Wand.It has been a game changer.i use it before I go to bed, and it soothes the pain,and I can sleep all night long I've only had it a few days and I'm hoping one day I'll be able to sleep on both my sides.thinking about getting another Wand for a back up as I'm Feeling Tickity boo . my knees are Feeling a lot better.using the Noora knee caps,all of which is brilliant engineering, and customer service are brilliant and always with a quick response.all the very best from John Mackenzie ❤️
1 June 2025
Unprompted review
Reply from Norelie UK
Hi John,
Thank you so much for your heartfelt and detailed feedback! We’re absolutely delighted to hear how much the Norelie RedRevive Red Light Therapy Wand has helped you. It’s wonderful to know that you’re finally getting a good night’s sleep and that your knees are feeling better too.
Your kind words about our engineering and customer service mean a lot to the entire team. We’re so grateful to have customers like you who share their experiences and trust in our products.
Please know that we’re always here for you—whether you decide to get another wand or need any assistance in the future.
Wishing you continued relief and all the very best!
Regards,
Norelie
My My rating is five stars because Norelie Tim deserves it with their work!ating is five stars because Norelie…
My rating for the quality of your service is five stars! You deserve it with your efforts to make consumers satisfied with your service and products!
2 June 2025
Unprompted review
Reply from Norelie UK
Hi Divna,
Thank you so much for your wonderful feedback and your five-star rating! We’re absolutely delighted to hear that you’re so pleased with both our service and our products.
We always strive to make every customer experience a great one, and it’s truly rewarding to know that we’ve succeeded in making you satisfied.
If there’s anything else we can do to help, please don’t hesitate to reach out. We’re always here to assist you.
Warm regards,
Norelie
Reply from Norelie UK
Hi Gail,
Thank you so much for your kind feedback! We’re glad that we were able to respond to your issue quickly. Providing fast and efficient support is a priority for us, and we’re always here to help whenever you need.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Norelie
New Customer
This is the first time that I have dealt with this company and I have to say that it was a pleasant experience. The intial purchase went very smoothly and my subsequent dealings with their customer care was excellent. My problem was dealt with speedily, without drama and very politely. Carry on the good work.
23 May 2025
Unprompted review
Reply from Norelie UK
Hi Malcolm,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your first interaction with our company was such a pleasant one—from the smooth purchase process to the excellent support from our customer care team.
Your kind words truly mean a lot to us, and we’re grateful for the opportunity to help. We’ll continue to work hard to provide the same high level of service every time you need us.
If you have any other questions or concerns, please don’t hesitate to get in touch.
Thank you again for your trust and recommendation!
Regards,
Norelie
Great service
Great service, questions were asked before I purchased a knee massager and got a reply within 15mins which easily made my mind up to purchase the price for the item was superb hopefully it works and helps ease the knee pain highly recommend company
31 May 2025
Unprompted review
Reply from Norelie UK
Hi John,
Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that you were impressed with our prompt customer service — getting back to you within 15 minutes is exactly the kind of support we aim for!
It’s great to know that our quick response helped you make your decision and that you found the price for the knee massager to be excellent. We hope it brings you the relief and comfort you’re looking for.
We truly appreciate your recommendation and your trust in our company. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
Thank you again for choosing us!
Regards,
Norelie
Norelie - Great Customer Support service
Norelie (Ana & Aimee) worked exceptionally hard to resolve an order / purchase issue.
My experience was somewhat shadowed in the beginning because I was certain if the company was legitimate due to concerns over the order placed.
But after reaching out to Norelie Support, I felt valued.
My queries were dealt with promptly and professionally. The customer care really shone.
Ana took accountability and provided the final update. She was very empathetic and gave me reassurance that my issue would be resolved.
I await my order and will definitely be purchasing from Norelie again.
Thank you for your fantastic Customer service.
2 June 2025
Unprompted review
Reply from Norelie UK
Hi Denise,
Thank you so much for taking the time to share your experience with us. It truly means a lot to our entire team, especially Ana and Aimee, to know that their efforts made a positive difference for you.
We’re sorry to hear about the initial concerns you had about the order, but we’re so glad we could resolve the issue and that you felt valued and supported. Our goal is always to ensure our customers feel confident and cared for, and it’s wonderful to hear that Ana’s empathy and dedication shone through.
We’re excited for you to receive your order and are thrilled that you’ll be shopping with us again. If there’s ever anything else we can do to assist, please don’t hesitate to reach out.
Thank you again for your fantastic feedback!
Regards,
Norelie
At last a reputable
At last a reputable, honest and well managed online company!
The item arrived promptly and is of very good quality.
I had one small issue that was sorted out very efficiently by Cherry. She answered my query in a business like manner but worded it in a very friendly way. That made me feel much better for asking what was actually a bit of a dumb question!
Haven't used the product for long enough yet to see if there will be any benefit, but wouldn't hesitate to recommend this company, especially since they have a 90 day return policy.
I have total trust in their business ethic.
1 June 2025
Unprompted review
Reply from Norelie UK
Hi Patricia,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you found our company to be reputable, honest, and well-managed—it’s incredibly rewarding to know that our commitment to service is shining through.
We’re also delighted that Cherry was able to resolve your query efficiently and in such a friendly manner. We always strive to make every customer feel valued and respected, and your feedback truly means a lot.
While it’s too early to tell about the product’s results, we’re confident it will deliver. And remember, our 90-day return policy is there for your peace of mind.
Thank you again for your trust and recommendation—it means everything to us! If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Norelie
Prompt response to the problem…
Prompt response to the problem outlined, resolved quickly and good follow on notifications
15 May 2025
Unprompted review
Reply from Norelie UK
Hi Keith,
Thank you for your kind words! We're so pleased to hear that you were satisfied with the prompt resolution and our follow-up notifications. Providing timely support and keeping our customers informed is very important to us, and it’s wonderful to know that this made a positive difference for you.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Norelie
Concerned about my order not arriving
I was concerned that my order had not arrived and so I emailed the help centre to check if they had received my order and payment . I got a reply almost immediately even though it was a Saturday. I got my order two days later and I’m very happy with comfy sole. They are of high quality , extremely comfortable and give me much needed relief when walking . I can highly recommend .
Thank you
10 May 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback. We're really glad to hear that our team was able to assist you quickly—even over the weekend—and that your order arrived safely just a couple of days later.
It’s great to know that the comfy soles are bringing you the comfort and relief you needed when walking. Your kind recommendation truly means a lot to us.
If there’s anything else we can help you with, we’re always here for you.
Warmest regards,
Norelie
This review reflects the prompt action…
This review reflects the prompt action of customer service only as I'm still awaiting my purchase of insoles and not able to review that at this time. Following a mistaken purchase by myself, the team swiftly corrected the order and sent a refund. Very good customer service and speedy response.
13 May 2025
Unprompted review
Reply from Norelie UK
Hi Helen,
Thank you so much for your kind words. We truly appreciate you taking the time to recognize our customer service team. I'm glad we were able to quickly assist with the correction and refund of your order.
We understand you're still waiting for your insoles, and we hope they arrive soon and meet your expectations. If there's anything more we can do for you in the meantime, please don't hesitate to reach out.
Warm regards,
Norelie
Top Class Company
They offer quality products plus exceptional after sales service, that is so very rare in the age we live in
13 May 2025
Unprompted review
Reply from Norelie UK
Hi Dave,
Thank you for your kind words and for taking the time to share your experience. We’re truly honored by your appreciation of both our product quality and our after-sales service.
Providing excellent support and care for our customers is something we take great pride in, and it means a lot to know it stood out to you—especially in today’s fast-paced world.
If there is ever anything more we can assist you with, please don’t hesitate to reach out.
Regards,
Norelie
Norelie did exactly what they promised…
Norelie did exactly what they promised to do and when it turned out I had ordered a size too small there was no quibble at all and fresh insoles were despatched without delay.
8 May 2025
Unprompted review
Reply from Norelie UK
Hi Nick,
Thank you so much for your kind words! We're delighted to hear that your experience with Norelie met your expectations and that the replacement insoles were delivered without delay.
It’s always our goal to make the process smooth and hassle-free, and we're so pleased we could resolve the sizing issue quickly for you.
If there’s anything else you need, please don’t hesitate to reach out — we're always happy to help.
Regards,
Norelie
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