Possibly the worst company I have ever dealt with. Ordered the gear coffee table in July with an advertised 2-3 week wait time, from Nordic nest. Each month is has been delayed and delayed again. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrible wait times, unreliable customer service, unbelievable delivery terms. We've been waiting and waiting for a dining table and chairs for ages, having been promised it would arrive befor... See more
It took over 1 week before I got feedback to my order. I had paid my order immediately when i placed it but still got reminders for paiment. About a month after i had received my order and i had no... See more
Company replied
My experience: they took £700 or so of my money on the basis that they can deliver my outdoor furniture in 1-2 weeks, which I had timed to coincide with the beginning of my holiday. It is now near the... See more
Company replied
Company details
Information provided by various external sources
At NORR11 we strive to reinvent and rethink Scandinavian design to create timeless pieces of furniture. We seek inspiration from nature and raw materials which is evident in our products often redefining materials, techniques and forms. We like to fuse cultures from around the world with simple Scandinavian design principles to create a different perspective on furniture design. Our name stands for our nordic heritage and the day it all began, the 11th of November 2011. That’s why we are NORR11.
Contact info
Østergade 17, 1100, Copenhagen K, Denmark
- +45 78 73 32 29 / +49 (0)30 20 84 89 201 / +44 20 37 69 21 92
- support@norr11.com
- norr11.com
1.2
Bad
92 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Possibly the worst company I have ever…
Possibly the worst company I have ever dealt with.
Ordered the gear coffee table in July with an advertised 2-3 week wait time, from Nordic nest. Each month is has been delayed and delayed again. I was promised a delivery from the 13th of September, and then I receive an email saying there is no real date they can expect it to be delivered, just towards the end of October. When asked if they can’t guarantee further delay, I was told no. Starting to believe I will never receive this table.
11 September 2023
Unprompted review
Reply from NORR11
Dear Millie,
Please accept our apologies, for the experience you have had.
I have been through the running orders we have with Nordic Nest and all orders with Gear Tables have been dispatched from our warehouse.
To assist you further and to get to the bottom of this issue, I kindly request the internal order reference number of the purchase order. With this information in hand, we will promptly reach out to Nordic Nest to investigate what might have occurred.
Additionally, please don't hesitate to reach out to me directly at its@norr11.com for any questions or assistance you may need. I am here to help and more than willing to assist you with any inquiries you may have.
Once again, I apologize for any inconvenience this situation has caused.
Kind regards
Ida Sørensen
Nice and friendly company with great…
Nice and friendly company with great quality products at ok price.
15 November 2020
It took over 1 week before I got…
It took over 1 week before I got feedback to my order. I had paid my order immediately when i placed it but still got reminders for paiment.
About a month after i had received my order and i had not placed any new orders i got an email notification to pay for my order. Which I ignored of course.
Best wishes
Marika
23 June 2020
Unprompted review
Reply from NORR11
Dear Marika,
thank you for taking the time to write this review.
All reviews, good as bad, are important to us as we only get better by learning from our mistakes. Your experience doesn´t sound good and this is nothing that a customer should go through when buying with us. So I had a look at the case in order to make sure that something like this won´t happen again.
1: You placed the order online with us Friday 1.5. (public holiday)
2: I personally mailed you the order confirmation the next working day Monday 4.5. and asked for payment. You answered my mail and informed me that you have made a bank transfer Saturday 2.5.
3: The payment was registered on our account Friday 8.5. and you received a notification from our system. Unfortunately international bank transfers takes some days in contrast to paying with credit card what is also possible on our homepage. Then the order would have left our warehouse 1-2 working days later.
4: Your order left our warehouse in Berlin the next working day Monday 11.5. and again you received a notification from our system with tracking info. The order was delivered with you Friday 15.5.
The mail you received two weeks after your order was shipped was just your receipt. I´m sorry if you misunderstood this but nothing in that mail asked you to pay again. Normally the receipt is sent out 1-2 days after an order has left our warehouse but due to a system change beginning of May some mails were delayed.
After collecting all the facts I can´t see that anything went wrong from our side and I´m actually satisfied how your order was processed especially during these challenging times. Was your review maybe meant for another company? If so, then I would much appreciate if you would change this review as this shows a wrong picture of us. But if the review is really meant for us then I would be happy if you could send me a mail directly and we can maybe clear any misunderstandings. My mailaddress is mha@norr11.com
I wish you a nice evening and I hope that you are satisfied with our beatiful lamps.
Best regards
Martin Hansen
Customer Support Manager
Excellent service and superior quality
Excellent! Everything was perfect: order processing, quick delivery and the coffee table itself is amazing
5 May 2020
Unprompted review
Reply from NORR11
Dear Sylvia,
thank you so much for the 5 stars and your time for rating us!
I´m really glad to hear that you had a good experience with NORR11.
Best regards
Martin Hansen
Customer Support Manager
Very good and rapid service.
7 January 2020
Unprompted review
Reply from NORR11
Dear Veronique,
I´m glad to hear that you are happy with our service. I hope with the furniture too. ;-)
Thank you very much for the 5 stars!
Best regards
Martin Hansen
Customer Support Manager
Reply from NORR11
Dear Christian,
thank you for rating us and the 5*!
Very nice to hear that you had a good experience with NORR11.
All the best!
Best regards
Martin Hansen
Customer Support Manager
100% +
received order confirmation immediately. Goods were dispatched on time, tracking no received and goods packed very well. Arrived on time and intact. Love our new barstols!
27 December 2019
Unprompted review
Reply from NORR11
Dear Katharine,
thank you for taking the time to rate us and for the 5 stars!
I´m very glad to hear that everything went perfectly well all around your order.
Best regards
Martin Hansen
Customer Support Manager
Happy with the delivery
Happy with the delivery. The coffee table looks very nice, sleek and modern.
26 July 2019
Unprompted review
Reply from NORR11
Dear Gholamreza,
thank you for your review and the 5 stars.
The beautiful Duke Coffee table from NORR11 is also one of my favorite products,
of course among many others. ;-)
I wish you all the best and enjoy the summer!
Best regards
Martin Hansen
Customer Support Manager
The lower part of the table that I have…
The lower part of the table that I have purchased is not made out of wood. The two different layers are now slowly separating from each other which adds a worn out look to the edges of the table. For this price, I expected a fully woodden table.
19 July 2019
Unprompted review
Reply from NORR11
Dear Elena,
thank you for taking the time to write this review.
I´m sorry about the 2 stars and to hear that you are not satisfied with your product.
I can see that you bought a table from our beatiful new OKU collection. First of all I guarantee you that the table is made of 100% wood. The legs are made of solid oak. The tabletop is made of several layers of oak veneer glued together also known as plywood. This makes the tabletop much more stable than a solid tabletop that is more open to external influences. To that a solid tabletop this thin would soon be crooked and look terrible. So it was the full intention from our designers in order to make these beautiful tables look paper thin.
The material specifications are written in the product descriptions and we have several pictures of the products even showing the different layers of wood. So we are not trying to hide anything but I will of course ask my colleagues to overlook the descriptions again and see if anything needs to be changed.
You are writing that the layers are starting to separate. This is of course not ok and would be the first time we hear about this. I would be happy to help you with this matter so could you kindly send me an email with some pictures of the table. My email address is mha@norr11.com
You are also welcome to send me an email if you have any suggestions.
I wish you a nice day.
Best regards
Martin Hansen
Customer Support Manager
Delivery service could have been…
Delivery service could have been better. Times were vague, when my usual delivery option was unable to accept the delivery the response from the company / courier was short and not the most polite, which is not what I expected from a premium priced product.
Happy with the product now that I have received it.
29 April 2019
Unprompted review
Reply from NORR11
Dear Georgia,
thank you for taking the time to write this review.
You were in contact with me regarding the delivery and first of all I would like to apologize if my communication was impolite or disrespectful in someway. This was for sure not my intention.
I found it generous from us neither to charge the second delivery after it was rejected nor the redirection to another address. I am sorry to hear that you see it differently.
You are very welcome to send me an email if you need further assistance
or if you have any suggestions. My email address is mha@norr11.com
But I´m glad to hear that you are happy with your product.
Best regards
Martin Hansen
Customer Support Manager
Very good service and kept me well…
Very good service and kept me well informed from order to delivery. Very happy with my lounge chair and ottoman as well:)
29 April 2019
Unprompted review
Reply from NORR11
Dear Runar,
thank you for your great review and the 5*!
I´m glad to hear that you are all around happy with your order
and your experience with NORR11.
Best regards
Martin Hansen
Customer Support Manager
The best service ever !
26 February 2019
Unprompted review
Reply from NORR11
Kære Majbrit,
tak fordi du tog dig tid til at skrive en anmeldelse.
Jeg er glad for at høre at alt var iorden og tak for alle stjernerne.
Dejligt at høre at du var tilfreds med vores service.
Mange hilsner
Martin Hansen
Customer Support Manager
Great products and excellent service!
28 January 2019
Unprompted review
Reply from NORR11
Dear Johan,
thank you for taking the time to write this review.
I´m very glad to hear that you are completely satisfied with your order.
Best regards
Martin Hansen
Customer Support Manager
Just perfect
Just perfect ! Everything was great - quick reply to my questions, timely delivery ( the shipment arrived even earlier than expected), the product itself - fabulous !
7 November 2018
Unprompted review
Reply from NORR11
Dear S. Mayer,
thank you so much for this great review and for taking your time to write it.
I´m very happy to hear that you are completely satisfied with your order from NORR11 and I will pass on your commendation to my team and our team in the warehouse.
Best regards
Martin Hansen
Customer Support Manager
Terrible experience, please avoid!
Horrible wait times, unreliable customer service, unbelievable delivery terms.
We've been waiting and waiting for a dining table and chairs for ages, having been promised it would arrive before Christmas. Costumer service saying soon, promising to call you back, but they rarely do, often leaving you hanging for weeks.
Delivery won't carry to your door, only offering curb-side drop off even though you paid +30.000kr for a product.
In addition they withdrew the money from our account twice "by accident"! Not to be trusted, please avoid this mess of a store
22 January 2018
Unprompted review
Unreliable and bad customer service.
Unreliable and bad customer service.
I ordered bar chairs in november and was told that they would be delivered in 6 weeks. I am still waiting, nobody has contacted me and every time I call I am told I will be called back but I never am. So I have paid 2000 euros and have no idea if I will get the product.
Liisi
Estonia
20 January 2018
Unprompted review
Take your money and tell you lies
My experience: they took £700 or so of my money on the basis that they can deliver my outdoor furniture in 1-2 weeks, which I had timed to coincide with the beginning of my holiday. It is now near the end of my holiday, and I still have no product. The apparent reason for the delay is that my product (the storm outdoor furniture) has to be stuffed manually in the UK. So why advertise it as 1-2 weeks delivery timescale when you know you can't achieve that? People will work off that information. This is one of my many questions that I was promised a call back on which never came. They don't care.
15 July 2016
Unprompted review
Reply from NORR11
Dear Will D,
We are very thankful for your feedback.
We are very sorry about the long delivery time you have experienced.
Due the high demand on the Storm products and as each product needs to be manually stuffed in Germany, our warehouse has had some problems to keep up the delivery time within the 2 weeks. Your order will be send out tomorrow. Your product will arrive next week.
We are very sorry about you did not get enough information about this.
We hope you will be satisfied with your Storm sofa.
Please contact the support if you have any questions: support@norr11.com
Bunch of Liars, Totally Unreliable
To be avoided! Beware. 18 weeks of wait for a table that they're advertising as 4 weeks. And still nothing shipped as of today. 18 WEEKS. Every time they come to you with a delivery date, only to push it back again and again, giving you false hope after another: 2 weeks, another 2 weeks, then next week, then 3 weeks, then a month, etc. They just don't know how to do business. They take your money, and then you hear nothing, just lies after lies, and what you get is NOTHING and a lot of FRUSTRATION.
15 July 2016
Unprompted review
Reply from NORR11
Dear Amrouche,
Thank you for your feedback.
We have in the recent period experienced an extreme increase in demand on our products, which has led to an increased need for new suppliers. This process has taken longer than expected when we as a manufacturer does not compromise on quality or our objective to deliver good design to affordable prices.
We try and get back to all our customers within 48 hours, but unfortunately something has gone wrong in the communication with yourself, which is very regrettable.
If you have any unresolved issues, please contact our dedicated Customer Service Team on jht@norr11.com
Best regards
NORR11
Great design
Design, price and quality is top and service was good, will shop NORR11 again, thanks !
11 May 2015
Unprompted review
Thank you, Norr11
I can highly recommend Norr11.
We bought a Macchiato modular sofa and we are so pleased with the quality of the product and it fits together really solidly.
Very friendly customer service, fantastic design.
10 May 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.