Norsegarde Reviews 159

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often describing them as beautiful, well-made, and of good quality, with many appreciating the intricate details and unique designs. The customer service is frequently highlighted as exceptional, with people praising the quick responses and professional assistance in resolving issues. Many also report fast delivery, with items arriving promptly and well-packaged. However, some customers experienced issues with product quality, noting items that broke quickly, had sharp edges, or appeared cheap. There were also occasional concerns about delivery times, with some orders taking longer than expected or being shipped from unexpected locations like China.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many expressing extreme happiness... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering, prompt... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as exceptional, very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 4 out of 5 stars

I love the item. The pendant is bigger than I expected, but that is not a problem. I ordered a separate leather cord as it wasn't clear that it came with its own chain, but now I have a choice. All in... See more

Rated 4 out of 5 stars

I am overall satisfied with the bracelet. The delivery was fast. The only thing that prevents me from putting 5 stars is the fact that feathers on ravens’ heads were too sharp and I cut myself with t... See more



Contact info

4.0

Great

TrustScore 4 out of 5

159 reviews

5-star
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Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

I ordered a bracelet for my partner

I was not happy with my item and was very difficult to return so I contacted them and they did give me a voucher for the cost of the item and was able to order a second item. Hopefully 2nd item will be better.

21 November 2023
Unprompted review
Rated 4 out of 5 stars

What is the beautiful blue gemstone in my pendant?

My husband bought me a beautiful silver raven pendant which has a blue gemstone in it .Please can Norsegarde tell me what gemstone it actually is as I'm interested in gemology and would love to know ? Thsnkyou

30 October 2023
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Andrea, thank you for your feedback. Regrettably, we don't have your order details readily available, so we can't provide a definite answer to your question. However, the majority of our base jewelry models are adorned with cubic zirconia gemstones. In the case of our handcrafted jewelry, we do offer the option to upgrade to various gemstone types upon contacting our customer service, as different gemstones are frequently sought after by our customers.

Rated 5 out of 5 stars

Durable, look great, good customer service - no complaints!

I've made a couple of purchases from Norsegarde as gifts for my boyfriend, which he wears daily, and they still look great a year later. The items here are high quality, well-priced, and look exactly as pictured. I had to exchange the ring size in one of my orders, and it was sorted easily with no fuss. No complaints at all, am making another order now!

17 October 2023
Unprompted review
Rated 2 out of 5 stars

They take forever to ship out

They take forever to ship out, never before you have to email them first asking where the shipment is. Most of the time they do not respond to the email either. The pieces themselves are only good 50% of the time, otherwise you’re paying $160+ for something that looks $20 and breaks in a week of wearing it.

10 October 2023
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Sarah, thank you for your feedback. Customer service is of great importance to us, and we engage in daily correspondence with our customers. We have reviewed our communication records both through emails and website information request forms regarding associated orders. Our most recent communication records for these orders date from January 10th, 2023, with no subsequent service or information requests after that date.

Regarding the most recent order placed on September 7th, 2023, for a sterling silver pendant priced at 162 AUD, we also do not have any records of communication for this order. This pendant was handmade-to-order, and normally takes 5-7 work days to be prepared & shipped out as disclaimed on the product page. Please reach out to us through our online contact form or our designated customer support email as outlined on our website about any issues that you have encountered with your latest order. Our dedicated customer service representatives will be more than happy to assist you with any product related issues you have experienced.

Rated 5 out of 5 stars

Excellent

Excellent, flawless Customer service, so kind and helpful - nothing was too much trouble. I messed up and asked for the wrong ring size, so returned wrong one, which never arrived in the post but Norsegarde still made another one and sent it out, no problem. I would highly recommend! The ring is stunning and I am so happy with the care I received throughout.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Good experience, no issues

I bought a bracelet for my boyfriend from Norsegarde. After seeing some of the reviews, I got a bit worried. But everything arrived on time and customer service was very responsive. The packing was also nice and secure. My boyfriend loved his gift. Will definitely repurchase from them again!

27 September 2023
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM do not buy

If I could give Zero I would. Do not buy anything from this so called company. The verifications are false! Take it from me they are. My husband ordered a bracelet, it arrived via a place in UK. But it originated from China! It arrived in UK and in staffs was put in a nors bag but the china packaging was still there. My husband paid this vile company £41 for this bracelet. But it is available for £2.75 on a well known Chinese app.
I have reported this so called Canadian company to the UK authorities. Let's see!
Do not buy from here!!!

14 September 2023
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Tracy, thank you for your feedback and we have reviewed the customer service representative’s communication records in reference to this order. The received bracelet is stocked, brand packaged and shipped from our warehousing facility to ensure both product quality and timely delivery. The product image shared from your app with our representative is of a similar style product that does not match our model design and is likely of a lower product quality standard.

While we understand your frustration, our representative had adhered to our company policy of providing return instructions for a full product refund. We do not price match, and we do not provide refunds based solely on legal threats aimed at our company or verbal abuse directed at our staff. However, as always, we will be happy to provide a full refund upon return of the original ordered product.

Rated 5 out of 5 stars

EXCELLENT ON ALL COUNTS!

First time purchaser. Very happy with items of jewellery. Arrived quicker than advertised. DILLON was excellent in answering all of my email queries prior to purchase expeditiously. Recommended and will be using again.

5 September 2023
Unprompted review
Rated 2 out of 5 stars

Presentation for jewellery at this cost…

Presentation for jewellery at this cost is pathetic certainly makes me question the indegrity of the jewellery itself (packaged like it’s from a cheap market stall, no company name or markings of any kind , is it actually hand made/925 silver ?

24 October 2022
Unprompted review
Norsegarde logo

Reply from Norsegarde

Thank you for your feedback!

We are very sorry to hear about your dissatisfaction with the packaging of our product. With our partner handmade-to-order workshop located in Ukraine, unfortunately due to the ongoing military conflict we are temporarily unable to provide branded packaging for our 'Handcrafted' jewelry. All 'Handcrafted' jewelry is currently shipped out in locally sourced plain jewelry boxes that are well suited to protect your purchase against any damage during postal delivery.

All of our 'Handcrafted' jewelry is still made per order by individual craftsmen and shipped out to our clients when complete. If you have experienced any issues with your received product or its quality, please feel free to let us know in order for us to improve our service.

Rated 5 out of 5 stars

A very pleasant shopping experience!

Always guaranteed a very pleasant shopping experience! Their merchandise is top of the shot! 😉👌 Both me and my son's father bought gifts for him and they are complete satisfaction guaranteed!" He is a very happy young man and it is always good seeing his face light up when he receives them. Thank you for your wonderful service guys! We will most definitely keep ordering here in Nottingham England!" 😉👏

22 January 2022
Unprompted review
Rated 2 out of 5 stars

Somewhat underwhelmed

Somewhat underwhelmed
I ordered 2 bracelets for my husband's birthday in February. I ordered early as delivery could be up to 30 days so wanted to get in quick following Christmas. I have measured my husbands wrist and so hope that the size fits. My main disappointment is that they have turned up in a very flimsy, half battered cardboard box and not the stunning gift box shown. This is extremely misleading in it's portrayal and there was not even the opportunity to select this type of gift box at point of sale. I was also hoping that the story behind the jewelry would have been included also. Missing a huge trick here Norsegarde. The bracelets themselves are interesting and not run of the mill high street design which is why I went for them so as mentioned, fingers crossed it fits

22 January 2022
Unprompted review
Rated 1 out of 5 stars

Warranty

Sorry to give one star, but the six months warranty policy on expensive jewelery isn't good service.
The silver bracelet just fell apart and they claim there's nothing for them to do.
Considering it's quite an expensive piece and it's already broken within two years.

Other than that, the shipping was quick and all...

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Exactly as expected!

Bought a couple pieces from here, the Vegvisir rune ring and Fenrir arm ring, both outstanding quality and brilliant delivery! Can't fault the prices too!

17 April 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend norsegarde

Highly recommend norsegarde, I’m really pleased with my silver Thor’s hammer, which came in a little wooden box with vikings written on the top. Arrived in good time and can be tracked all the way.

21 March 2021
Unprompted review
Rated 5 out of 5 stars

Norsegarde is a brilliant company…

Norsegarde is a brilliant company excellent communication with Alex and all of my viking silver was perfect really well made and turned up in a wooden viking boxes the prices was very good to as I got them in there sale over Christmas the delivery was about 15/20 days for 7 items to arrive to England I would definitely recommend 5 stars.

20 January 2021
Unprompted review

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