Amazing service, with really competitive rates for import and export. Our company works with Raheela chaudhri, who is very helpful, quick to answer and resolve any queries we've had and most importa... See more
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Parcel was picked up by UPS and delivered by UPS for $200 (£150) but a week after the item was delivered Norsk automatically took another $70 (£56) from card saying Parcel was bigger than quoted for e... See more
Company replied
Norsk International eCommerce Packet is not moving. No idea when product will arrive. No update or tracking status change even after a week.
Company replied
Great pick up service and competitive rates, but God forbid a parcel gets lost or you need help with an item delivered to the wrong place!.... They don't help they just try pass you onto the courier c... See more
Company details
Written by the company
Delivering the World - Norsk Global provides a flexible, consultative and supportive approach across all your express and distribution requirements.
Contact info
Unit 2, Willow Road, SL3 0BS, Colnbrook, Slough, United Kingdom
- norsk.global
1.8
Poor
57 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Services
Excellent services and the team at Norsk is extremely helpful!
3 July 2025
Unprompted review
Reply from Norsk-Global
Hi Michael,
Thank you, we really appreciate you taking the time to share your feedback with us.
We are proud of our people and their commitment to providing a helpful and friendly service.
Kind regards,
Norsk Global
Slow and tracking status frozen
Norsk International eCommerce Packet is not moving. No idea when product will arrive. No update or tracking status change even after a week.
24 May 2025
Unprompted review
Reply from Norsk-Global
Thank you for reaching out about your missing package.
We understand how incredibly frustrating and upsetting it is to lose a shipment, especially one of significant value. We sincerely apologise for the inconvenience and distress this has caused you.
We'd like to investigate this immediately. To do so, we'll need a few more details from you. Please contact us directly at cs@norsk-global.com with your tracking number, order number, and sender's information. This will allow us to quickly look into the case.
Kind regards,
Norsk Global
Lost my package
Lost my package. I’ve never in my entire life heard about this company and I’m a shopaholic and buy things from over the world monthly. This is why I’ve never heard of them. Several hundred $$ lost to nothing.
Question is: do they just dump them or are the ”losing” it… DONT USE THIS COMPANY!!
26 March 2025
Unprompted review
My package was supposed to be delivered… between March 3-7, 2025
My package was supposed to be delivered a week to 10 days ago, and the website has not been updated for 10 days, where it is still in the United Kingdom. On two separate occasions, I attempted to get Norsk to give me an update on where my package is, and both times they rebuked my request, telling me that because I was not the account holder, they could not do an investigation on where my package is. I work for another global shipping company and this would never have happened with us and I know what quality service looks like and this is not it.
14 March 2025
Unprompted review
Reply from Norsk-Global
Dear Nelson,
Thank you for contacting us about your order. We understand how frustrating it can be when things don't go as planned.
As per our contractual agreement, we primarily respond to our direct account holders. To ensure a prompt and accurate resolution, we kindly request that you reach out directly to the company you placed your order with. They will be able to provide you with the most up-to-date information and assistance regarding your specific inquiry.
We apologise for any inconvenience this may cause and thank you for your cooperation in resolving this matter.
We appreciate your understanding.
Kind regards,
Norsk Global
My parcel hasn’t moved since january…
My parcel hasn’t moved since january 15, senders tried to contact but they won’t reply. It’s keeping me from doing my business, I need my package to start taking clients
14 January 2025
Unprompted review
Reply from Norsk-Global
Dear Samantha,
Thank you for contacting us about your shipment, and we apologise for the inconvenience that this is causing you.
To help us investigate the case and assist you further, we need some additional details about your shipment. Would you please contact us directly at cs@norsk-global.com so we can help resolve this issue.
We understand how frustrating this must be for you, and we are committed to making sure every you receive the best possible service.
We appreciate your understanding.
Kind regards,
Norsk Global
No direct line to contact Norsk
No direct line to contact Norsk! My shipment was meant to be delivered since November but hasn’t been any update or contact from the company. Absolutely disgusted and disappointed and there’s been no resolution.
15 November 2024
Unprompted review
Reply from Norsk-Global
Dear Nissi,
Thank you for contacting us about your shipment. We apologise for the inconvenience caused with your recent experience.
We understand how frustrating this must have been for you, and we are committed to making sure every customer receives the best possible service.
To help us investigate the case and assist you further, we need some additional details about your shipment. Would you please contact us directly via email at cs@norsk-global.com?
We appreciate your understanding.
Kind regards,
Norsk Global
TERRIBLE SERVICE, AVOID!
DPD outsourced my package to be delivered locally by Norsk. Norsk attempted delivery without any notification or calls, when I tried to contact them they said they cannot speak to me as I'm not the "account holder" I am the sender and the receivee so that makes no sense, I asked DPD to send them my details again, 5 days later no more attempted deliveries and no further tracking updates. The last update I saw was saying I need to contact them with updated details within 8 business days or they will "return / destroy my package" which is wonderful to see for my personal items.
I tried talking to support from both sides and it seems they don't really communicate to each other. Why work with someone you can't talk to??
It's been 2 weeks since I sent the package so I have no hope of actually recieving it since I'll now be away but hope it will be returned at least.
7 November 2024
Unprompted review
I don't even give one star this company…
I don't even give one star this company so horrible very very slow no precise reply please please keep away avoid avoid sending parcel you will never receive the parcel not helpful at all my parcel hold more two weeks still holding both DHL e-commerce and Norsk unreliable company
29 August 2024
Unprompted review
Reply from Norsk-Global
Dear Hanaz,
Thank you for contacting us about your order. We understand how frustrating it can be when things don't go as planned.
As per our contractual agreement, we primarily respond to our direct account holders. To ensure a prompt and accurate resolution, we kindly request that you reach out directly to the company you placed your order with. They will be able to provide you with the most up-to-date information and assistance regarding your specific inquiry.
We apologise for any inconvenience this may cause and thank you for your cooperation in resolving this matter.
We appreciate your understanding.
Kind regards,
Norsk Global
UK's worst courier service ,
What can I say .third class staff ,third class service ,or I should say,circus .deffinelty more suited to these jokers . Totally utterly rubbish . Totally unhelpful staff ( just won't tell u any thing at all ) parcel hero also should get the credit ,they use Norsk , thier customer service also useless .
My parcel returned without any reason and charged me for both ways postage ,over £100 .wasted a month and still haven't got my item back .
If u serious about your business and care about your valuable parcels then never the norsk and parcel hero .pay bit extra and use proper service like ups /DHL .
Avoid at all cost .I would have give them -1000 star if allowed
28 March 2024
Unprompted review
Reply from Norsk-Global
Dear Mr. Ahmed,
Thank you for your feedback. We apologize for the inconvenience caused by your recent parcel experience.
Please note that we are the freight forwarder for this package. However, we're happy to help by forwarding your information to the sender for a faster resolution.
Please contact us directly via email at cs@norsk-global.com at your earliest convenience, including your shipment tracking number. This will allow us to connect you with the right team for further assistance.
We take customer service seriously. Your feedback helps us improve our services, so we appreciate you bringing this to our attention.
Thank you for your patience and cooperation.
Kind regards
Norsk Global
Still using Norsk after 30 years. Excellent service.
Used Norsk since Nigel formed many moons ago, the staff are fantastic and service is excellent. May we have a further 30 years.
12 March 2024
Unprompted review
Reply from Norsk-Global
Dear Julie,
Thank you for being with us on this incredible journey. We're truly grateful for your loyalty. Your kind words about our people mean the world to us. We're all committed to keeping the excellent service strong. Here's to exceeding your expectations for the next 30 years and beyond!
Kindest regards,
Norsk Global
My 3 parcels been sitting for 15 days…
My 3 parcels been sitting for 15 days no reason and they say they can’t talk to me but shipper but won’t reply to shipper . Label was created Feb 7 with 5 day shipping here it is Feb 21 I have 20k worth of merchandise lost . No scans or anything on my package. Ruining my business.
7 February 2024
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience. We understand how frustrating this must have been for you, and we are committed to making sure every customer receives the best possible service.
To help us investigate the case and assist you further, we need some additional details about your shipment. Would you please contact us directly via email at cs@norsk-global.com?
We are here to help!
Thank you,
Norsk Global.
Received a parcel with my name and…
Received a parcel with my name and address, but was not ordered and the goods within were used and if no interest to me. It was delivered by EVRI. Since it had no qr code, I could not return it at an EVRI dropoff. The only clue was NORSK on the label, There is a barcode but EVRI who delivered can not give me return information !!! Very annoying.
16 February 2024
Unprompted review
Reply from Norsk-Global
Dear Alan,
Thank you for bringing this issue to our attention.
We are sorry to hear that you received a parcel addressed to you containing used items you did not order. We understand how frustrating and confusing this must be.
Please contact our customer service team at cs@norsk-global.com with the tracking details, a photo of the label, or any other relevant information found on the package.
Please note that we are only the freight forwarder of this package, but we are happy to help connect you with the sender for a fast resolution.
Thank you for your cooperation in resolving this matter. We appreciate your understanding.
Kind regards,
Norsk Global.
If I could score a minus these would…
If I could score a minus these would get it!
Be warned if your sending a parcel and their name shows up as agents especially for parcelhero KEEP WELL CLEAR
THEY ARE TOTALLY USELESS
4 January 2024
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, We understand how frustrating this must have been for you. It’s our goal to make sure every customer receives the best possible service.
To be able to investigate the case and help you, we need some further details about your shipment.
Would you please contact us directly via email on cs@norsk-global.com
We are here to help!
Thank you,
Norsk Global
Parcel was picked up by UPS and…
Parcel was picked up by UPS and delivered by UPS for $200 (£150) but a week after the item was delivered Norsk automatically took another $70 (£56) from card saying Parcel was bigger than quoted for even though we actually put bigger dimensions and weight than actually was to be safe... we are still fighting with Norsk whom are NOT responding to emails.. currently, we are now going through the bank for fraud
6 December 2023
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, We understand how frustrating this must have been for you. It’s our goal to make sure every customer receives the best possible service.
To be able to investigate the case and help you, we need some further details about your shipment.
Would you please contact us directly via email on cs@norsk-global.com
We are here to help!
Thank you,
Norsk Global
Have worked with Norsk since 2001
Have worked with Norsk since 2001. The service is excellent and the staff are very helpful, can highly recommend them.
4 August 2023
Unprompted review
Reply from Norsk-Global
Hello,
Thank you for your kind words!
We are delighted to hear that you have been a satisfied customer since 2001. We put a lot of effort into providing service excellence, and it is always rewarding to hear that our hard work is appreciated.
We are proud of our people and their commitment to providing a helpful and friendly service. We are always looking for ways to improve, so if you have any suggestions, please don't hesitate to let us know.
We appreciate your business and hope to continue to serve you for many years to come.
Kind regards,
Norsk Team
They don’t answer to emails and hold my…
They don’t answer to emails and hold my package already for 3 weeks!
7 June 2023
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. We understand how frustrating this must have been for you. It’s our goal to make sure every customer receives the best possible service.
To be able to investigate the case and help you, we need some further details about your shipment.
Would you please contact us directly via email on cs@norsk-global.com
We are here to help!
Thank you,
Norsk Global
Appointing lawyers to get my parcel back
Norsk Global incorrectly sent my parcel to a business in Hong Kong instead of my daughter in Japan in December 2022. Some high personal value items were included.
After months of tracking down with the help of the local supplier in Hong Kong, UPS, the parcel was located. The parcel was returned by UPS to Norsk’s office in Colnbrook on 21 April. The company has been contacted to return it to me. They haven’t even though they misdirected the original parcel last December through their incompetence.
In the months that UPS were locating the parcel all Norsk needed to do to release it was send a simple email to UPS confirming the parcel was mine. They didn’t.
I will now be taking legal action to get them to release MY property back to me.
Please trust your parcels to another company. Ignore the fake 5 star reviews they have posted naming team members, reported these as fake to Trustpilot.
21 April 2023
Unprompted review
Terrible - avoid
Terrible, poor communication, parcel did not arrive on time
26 April 2023
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. We understand how frustrating this must have been for you. It’s our goal to make sure every customer receives the best possible service.
To be able to investigate the case and help you, we need some further details about your shipment. Would you please contact us directly via email on cs@norsk-global.com.
We are here to help!
Thank you,
Norsk Global
They lost 80% of my parcels and…
They lost 80% of my parcels and basically killed my small business. Customer support doesn't exist.
Avoid at all cost.
12 February 2023
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. We understand how frustrating this must have been for you. It’s our goal to make sure every customer receives the best possible service.
To be able to investigate the case and help you, we need some further details about your shipment. Would you please contact us directly via email on cs@norsk-global.com.
We are here to help!
Thank you,
Norsk Global
Worst than ever service.when you ring…
Worst than ever service.when you ring them they said they have nothing to do with the shipment company seriously so why you guys sitting there as a third party.never never recommended
9 February 2023
Unprompted review
Reply from Norsk-Global
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. We understand how frustrating this must have been for you. It’s our goal to make sure every customer receives the best possible service.
To be able to investigate the case and help you, we need some further details about your shipment. Would you please contact us directly via email on cs@norsk-global.com. We are here to help!
Thank you,
Norsk Global
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