Can't Handle a Simple Parts Inquiry...Going to a Professional Business Instead
Business Rule #1: The customer is always right.
I will be doing business elsewhere.
The email exchange below speaks for itself. The company manager failed to handle a very simple parts inquiry. I sent four emails, and I still didn’t get the answers I requested.
So, I called and yes, I have every right to be upset, and he should expect that. Instead, he interrupted me more than once and lectured me on how to behave for a problem he caused!
Here's the email exchange:
Customer:
Hi,
Your webpage has a disconnect regarding the dimensions (35mm vs 38mm). Which is it? I need two of the 25X35X7 seals. For catching the error, would you consider a price match against an order from another vendor that is delayed?
Company:
Sorry we dont do price match.
Customer:
Brilliant reading comprehension. Try answering the two main concerns of the email this time. This was a simple, straightforward part inquiry. The primary point was to find out whether your listing is for a 35mm or a 38mm outer diameter, because your website is a mess. If reading a three-sentence email is too challenging, I can take my business elsewhere. Someone will need to physically check your stock. Do you actually have the part, and in the quantity that I need? Which is it, and do you have two of the 25X35X7 seals?
Company:
Let me chekc.
Customer:
It’s been over four hours since your last reply. What is the result of your check? Please advise.
Company:
25X35X7 HMSA10 RG 35mm OD.
Customer:
You told me nothing. Do you not know how to communicate?