Northerner.com Reviews 4,459

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often highlighting the significant savings compared to other retailers and the value of bulk purchasing. Many appreciate the wide selection of products available and the overall ease of ordering, with numerous people commending the fast and often free delivery service. However, some people were dissatisfied with certain aspects, such as receiving old or dry products, or experiencing issues with orders processing twice. A few customers also reported problems with delivery, including delayed shipments, orders being sent back, or packages arriving with missing items or damaged/ripped pouches.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and prompt... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the very good and cheap... See more

Product

People report positive experiences with product, often highlighting the quality and competitive pricing. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, fast, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive used Northerner on a Monthly basis for a short while on relatively small orders so far and they have been really reliable. I intend to use them more often moving forward great prices and service.

Company replied

Rated 5 out of 5 stars

Great products at a more than competitive price. Fast free delivery, direct to my local InPost box so the package will never be stolen from my doorstep - GREAT

Company replied

Rated 5 out of 5 stars

I do shift work so it's difficult to know when I'll be home to receive an order. Northerner make it easy by giving you multiple options which drew me to them. The Nicotine pouches are also competitive... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic pricing and ease of ordering. Shipped and arrived in less than a week to my doorstep. 10/10 recommend. Have already had dozens of friends order from here.

Company replied


Company details

  1. Tobacco shop

Written by the company

Our journey began long time ago, being one of the pioneers within e-Commerce and even more so with focus on smokeless tobacco. Starting our business back in 1998 as a small start-up, we have made huge steps and today we are a professional business offering our customers quality products and services around the globe. Our ambition apart from growing our business, is to improve access to smokeless nicotine products for millions of people. Already today, we are the world’s market leading online actor within ‘smokeless’ and delivers products to adult consumers around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Quick same day delivery

Quick same day delivery. Local to the Houston area.

27 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Adam,

We're happy to hear that you received quick, same-day delivery service in the Houston area. Thank you for your positive feedback; we appreciate it!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Price stability

Price stability
Quicker delivery
Always in stick
Just wish they give discounts for so many bought like fre does.
Like they have klarner app for times when run out but dont have money left. Im on social Security

27 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Robert,

We're glad you appreciate our price stability and quick delivery. Thank you for your feedback; we will consider your suggestion about a discount program and the app for when funds are limited.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, cheap snus

26 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Jordan,

We appreciate your review and are so happy you were satisfied with the fast delivery and affordable prices!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Awesome service and fast shipping!!

Awesome service and fast shipping!!

26 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Rolo,

We appreciate your positive feedback! We are so glad you were satisfied with our awesome service and how quickly we shipped your order.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

10/10

Wide variety of products. Fast shipping and affordable prices! So glad I found this company!!

9 April 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hi Melinda,

We're happy you discovered our company and are pleased with the wide product selection, quick shipping, and reasonable prices. Thanks for your positive feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

i love the product

i love the product. i should have ordered a less potent strength

25 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Ernest,

We're happy you love the product! It sounds like a different strength might suit your needs better. Thanks for your feedback; we appreciate it.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great

Speedy delivery with no issues. Would use again.

5 April 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate your positive feedback and are so happy to hear our delivery was speedy and without issues. We look forward to your continued patronage!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great price easy transaction fast…

Great price easy transaction fast shipping!

26 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate your positive feedback! We're so glad you were satisfied with our great price, easy transaction, and fast shipping. Thank you!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Cheap

Cheap, transparent, simple

18 January 2026
Northerner.com logo

Reply from Northerner.com

Hi Alex,

Thank you for taking the time to share your positive experience with us! We appreciate it!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Easy as always

25 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear that you had an easy experience! We appreciate your positive feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great review

No complaints

3 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Jago,

We appreciate your positive feedback! We look forward to serving you again!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Best price I have found…

Best price I have found on pouches. Order was filled, and delivered fast.

17 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate you sharing your feedback! We're happy to hear that you found the best prices on our pouches and that your order was delivered quickly.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Happy to find this

Fast shipping and great website. The prices are unbeatable. Will be buying regularly in bulk from Northerner.

3 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Carter,

We're happy to hear that you find our website great and our shipping fast! It's wonderful to know our prices are unbeatable, and we appreciate your future bulk purchases.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Simple and effective advertising

Simple and effective advertising, amazing deals, and fast shipping. There was an issue with my order, I called customer service and spoke to a real person, the issue was resolved quickly with no questions asked.

3 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Cody,

We're happy to hear you found our advertising simple and effective and that you were pleased with our amazing deals and fast shipping! We appreciate you sharing your positive experience with our customer service. Thanks for your feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fast,easy and great product

Fast,easy and great product. Will definitely recommend, Thank You

24 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Greg,

We appreciate your positive feedback and are so happy to hear you found our product great, the process easy and quick! We are glad you recommend us.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Good morning i hope you have a great…

Good morning i hope you have a great day today

24 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate you taking the time to share your positive thoughts; we hope your day is wonderful as well!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round. Great selection and competitive pricing. Customer service that when you need it (Royal Mail losing you delivery etc), does a great job of sorting issues out. Highly recommend.

15 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Paul,

We're happy to hear that you had an excellent experience with our service and selection. We appreciate your recognition of our competitive pricing and customer service. We are glad we could help resolve the delivery issue. Thank you for your recommendation!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great overall

Great overall! We’ll see if it stays good!

23 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear that you had a great experience! We appreciate your feedback and hope it continues to meet your expectations.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

No hassle and fast delivery

No hassle and fast delivery. Very satisfied

23 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear that you had a great experience with our fast delivery and hassle-free service. Thank you for your positive feedback!

Best regards,
The Customer Experience Team

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