Northern Soul Scents Reviews 1,078

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the unique and long-lasting fragrances of the wax melts. They appreciate the quality and craftsmanship, noting that the scents are natural, evocative, and fill their homes beautifully. Many reviewers also praise the attractive and eco-friendly packaging. However, some people were dissatisfied with the delivery service, mentioning slow dispatch times and issues with lost packages. A few customers also felt that some scents dissipated quickly or were not as described, and some found the value for money ambiguous due to these issues.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality and unique,... See more

Quality

Clients share positive opinions on quality, with many praising the natural, long-lasting, and unique scents... See more

Order

People report positive experiences with order. Many customers find the ordering process easy and appreciate... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers report quick delivery, with orders... See more

Value for money

Customers consistently note ambiguous experiences with value for money. Many reviewers praise the products as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy ordering , attractively packed - haven’t lit them yet as they’re a present , but they smell great unlit - very different fragrance

Rated 4 out of 5 stars

Love how this company are always on hand if you need help. Beautiful fragrances I have not smelt one I do not like

Rated 5 out of 5 stars

Bought 3 different wax melts, Gothic Castle, Thunderstorm and Graveyard Walks. Love them all. Natural, evocative scents and long lasting. Arrived with a couple of days too. Highly recommended and shar... See more

Rated 5 out of 5 stars

What a beautiful place! Everything is well made with love. Handmade,decorated with herbs,flowers etc,non toxic, packaged in recyclable and biodegradable boxes. Each fragrance is very unique and will... See more


Company details

  1. Candle shop
  2. Flavours, fragrances and aroma Supplier

Written by the company

High quality home fragrance products, lovingly handmade in the Lake District. The home of beautiful and unusual scents. All of our packaging is either recyclable or biodegradable and all of our raw materials are 100% vegan and cruelty free.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bought 3 different wax melts

Bought 3 different wax melts, Gothic Castle, Thunderstorm and Graveyard Walks. Love them all. Natural, evocative scents and long lasting. Arrived with a couple of days too. Highly recommended and shared some with my friend so she could try.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Insanely good

I cannot recommend the wax melts enough. I use them all the time and guests always comment and take recommendations. I've given them as gifts too, and theyve been very well received. I re-order often and use discount codes they send me. Superb company & products

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality wax melts with very…

Fantastic quality wax melts with very unique scents. One melt is strong enough to fragrance the whole house but they aren't over powering or sickly. I have a drawer full of them as I won't buy melts from anywhere else now, they last so much longer than other ones I've tried 8-12 hours instead of 3-4 if you're lucky

9 May 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing scents

I was very taken with their advertising - unusual scents and cool packaging. So I went and spend quite some money on a selection of the wax melts and unfortunately I am rather disappointed. For the money they cost I'd have expected the scents to be unusual and appealing. But out of the seven scents I bought none of them is particularly great, in fact they all smell more or less the same... a bit like cheap soap. I have had cheaper wax melts smelling far better. The three stars are only for the quick delivery and the quirky packaging. The scents deserve two stars at most.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely divine wax melts

I have brought numerous wax melts over the years from different companies but I can hands down say that these are the best scents I have ever had by far. I have set up a subscription and when the new ones arrive the smell of them are absolutely divine. I would not go anywhere else for my wax melts now. I would highly recommend this company.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! I have ordered from Northern Soul Scents a few times, their customer service department are really helpful (I forgot to update my address when I moved), but they are approachable and the scents are deliciously unique. Highly recommend, Coffee and Newspapers, and Bookshop,

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing scents

So so glad my daughter told me about the amazing scents from the Northern Soul Scents wax melts. I ordered several different packs and absolutely love them all, they are just so beautiful. This company is now my go to and I will never buy from anywhere else. I can’t wait for the new diffuser reeds and refills to be added. My home has never smelt so welcoming!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts

So far I’ve loved everything to do with NSS from the wax melts I’ve ordered in various different gorgeous scents to the ‘small business’ vibe you get from them.
They’ve just emailed to say they’re planning a big rebrand/restructure which always makes me feel rather wary - if it ain’t broke, don’t fix it. Just please don’t mess with your original vibe too much!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous scents

Fabulous scents. All the family have their favourites.......Graveyard Walk for granddaughter, Thunderstorm for daughter and Coffee and Newspaper for me!
So pleased that the carrier has been changed so more certainty for quicker delivery

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought lots of products from NSS

Bought lots of products from NSS. Signed up for the Subscription Boxes and when I moved house there was a bit of confusion about the change of address. It does appear that this was my fault, I had changed my address for deliveries but not for the subscription. Anyhooooo, I got in touch with Jody and without any quibble, she changed my address and sent a replacement out. Excellent customer service and highly recommended, both the Company and the products. ⭐️⭐️⭐️⭐️⭐️

12 January 2026
Unprompted review

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