Northgate Insurance Services Reviews 

Very reliable and picked up the phone quickly when I called

Car was delivered to my home address and I was able to leave it at the garage where I picked my car up where it was repaired. I was kept informed at all times.

Excellent service from start to finish
Prompt response hassle free for me no problems at all

Very easy to deal with

so easy to go through within a few days my car was in the garage getting fixed and got a courtesy car the day after i ran up due to my car being unsafe to drive staff over the phone was helpful

This company, made a very difficult and stressful time, so much easier, by their help and professionalism. A hire car was organised in less than a day, and all other communication was done in a clear and caring manner. Staff were very understanding and informative.
cant recommend enough.

We have had 2 people doing an assessment, but that is as far as we have got sine 23rd May. Not good service
Claim number is 2340862L

Northgate were instructed by my insurance company to supply a courtesy car while ours was being repaired following an accident. An appropriate vehicle was delivered, SUV automatic. The hand over and collection took place seamlessly. The vehicle was spotless. A great experience.

Northgate (Auxillis) were very capable with respect to managing the repair of my car that was recently involved in a "no fault" accident. The only slight problem I had was that I had paid extra on my premium to have a like for like courtesy car while the repair was being underetaken. Auxillis tried telling me they were having difficulty sourcing a similar vehicle (BMW X7), which is unacceptable, as they had no problem taking my money! I. The end I got a large Land Rover discovery, which was quite acceptable. Apart from that, the service was first class.

car delivered when they said , picked up when said, kept me informed about everything
courteous and very pleasant

When my car was in for repair my insurance sorted out getting hire car for me with i was only out with car for one days speedy service and kept informed until my car was repaired they came collect my car very good service

Was told by the my insurance to get hire car from them. Nothgate started a new investigation after I have given all info to my insurance. It was like a police interigation even though its not their business.
Mostly coz I am asian on the other end of a phone and not white. Very dispointed I their services and call handeling poor. Been calling them and they put you on hold and drop the line. Please avoid this compony as they as they sound fascist to non white.
Most dispointed that this happen today.
Mr k bhari.

Prompt delivery of a courtesy car to my home. Nice car 1 year old. Same good service when driver came to collect it. No hassle very straight forward experience.

Everything was easy and dealt with quickly.

Kate (Call Handler/ Adviser) at Northgate Insurance Services

I would like to personally thank Kate at Northgate for her help this morning following an insurance claim made. She was very polite, had a soft and friendly tone, was happy to read through all applicable T&C's with me in detail.

Kate organised a replacement vehicle whilst my own undergoes the necessary repairs and was overall just so helpful. The kind of customer service we come across so little nowadays. I hope this is picked up by Northgate and Kate is recognised for her services accordingly.

Just had my curtesy car delivered. Great communication
throughout for delivery.
Danny explained everything and was helpful & courteous
A brand new car - I'm very impressed

Not a great experience. The people who actually deliver the vehicle vehicles were good – very prompt and communicative. Unfortunately, the first car I was given had a defect and had to be swapped out.

The real issues happened after I had decided I did not need the vehicle anymore. The insurance was cancelled almost instantly, but the vehicle was not collected for several days. This meant that I was unable to fill up the fuel to the correct level and received a £45 charge – far in excess of the cost of the fuel.

I did point this out to Auxilis but of course they wanted their money and life is too short. They told me that they would take it from the card that they had on file on two occasions, but were unable to for unexplained reasons. Shortly afterwards, I got an email threatening me with court action. They just seemed to send this out automatically.

When I emailed them they told me that they were unable to take the payment so I just sent it to them and they left me alone, but who sends out this sort of correspondence when the problem is on their end?

I would not use them again.

After being involved in a accident by a third party, it was sent to auxillis, I received a call 2days after the accident to arrange a replacement vehicle, when the gentleman John called to arrange the replacement vehicle they advised that they only have a larger van which I advised was not fit for purpose. I was told they will try get one the same size as my van and will give me a call back with an update. No call no update. I get a call the next day from the driver telling me they’re on the way to drop me off the replacement vehicle. When they arrived it was the same vehicle which I categorically told them was not suitable not only that the vehicle was absolutely filthy inside out so I told the driver I’d like to decline and he basically told me to lump it and call the office back and deal with it that way. Since 12 o’clock till 5:30 it’s taking me to try and resolve this issue and it’s still not resolved. Very bad customer service very unprofessional

You provided the car within one day of the accident. Your staff were friendly and helpful. You did everything you needed to, when it was needed and without fuss.

Auxillis managed the accident repair of my Isuzu truck, involved in a rear impact in September 2025, said repair being carried out by Steer Group. The replacement bumper bar from Isuzu was placed on back order, all other repairs were competently carried out. I took back the truck and was told the towbar would be fitted on receipt of it from Isuzu. By April, the towbar had still not arrived. I was by this time, after repeatedly chasing up Steer Group and Auxillis, getting very frustrated. I knew that I could get the towbar replaced myself without issue - and quickly, so I suggested to Auxillis that they pay me up front in lieu of the replacement. They agreed to do this and I sent them three estimates from separate companies, in early May. I am still waiting and have been told by Auxillis that they have asked the third party insurers to make the payment. I would have assumed that the original invoice sent to the third party insurers would have included the cost of the towbar- even if it had not yet been fitted. Nevertheless, this has been a disaster. I would advise against anyone using this company in such circumstances.