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NorthGene™ Reviews 

205
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery of home test kits across the country and the remarkably quick turnaround time for receiving laboratory results within days. People genuinely appreciate the helpful customer support team and the clear, professional communication maintained smoothly throughout the entire testing process. Some reviewers were not happy with occasional communication hiccups, such as delayed updates over weekends or missing notification emails regarding sample receipts. Despite these minor administrative issues, everyday consumers remain extremely satisfied with the overall operational efficiency, accuracy, and absolute reliability of the provided service.

What people talk about most

Service

People report positive experiences with service, highlighting a prompt, efficient, and very fast turnaround... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround and prompt... See more

User experience

Customers report positive experiences with user experience, highlighting how easy and fast the testing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick turnaround times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt dispatch of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from Northgene is usually very fast. I've had many occasions when the home test kit has arrived in the mail the day after ordering and then the results received just one day after mailing... See more

Company replied

Rated 5 out of 5 stars

We used Northgene to conduct a paternity and avuncular DNA test. Everything was conducted with the upmost professionalism and integrity. Any questions I had whether in respect of the tests or the re... See more

Company replied

Rated 5 out of 5 stars

I already had a good idea of what my results would be, but NorthGene still impressed me. Everything was handled with care, super efficiently, and their communication was great throughout. Prices are r... See more

Company replied

Rated 5 out of 5 stars

On receipt of an order the home test kit appears very quickly in the post and once received into the lab the results are usually available within 24 hours and quite ofen on the same day that the sam... See more

Company replied


Company details

  1. #2 of 4 best companies in Paternity testing service
  2. #2 of 5 best companies in STD testing service

Written by the company

NorthGene™ provides fast, accurate, and confidential DNA and Sexual Health testing. With 30 years of expertise, Ministry of Justice approval and ISO 17025 accreditation, we deliver reliable results for personal peace of mind and legal requirements. Whether you need a discreet at-home kit or a Ministry of Justice-approved report, our experts provide clarity when it matters most.

DNA Testing You Can Be Sure Of

Written by the company


Contact info

Next-Day Results Available

We provide DNA results within just 1 working day of sample receipt.

4.8

Excellent

TrustScore 5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(205)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NorthGene managed a result where other…

NorthGene managed a result where other companies declined. Very professional would highly recommend.

4 June 2025
NorthGene™ logo

Reply from NorthGene™

Hi,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Was fast...kept in contact

Was fast...kept in contact. Good price

3 June 2025
NorthGene™ logo

Reply from NorthGene™

Hi Sandra,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Quick response and delivered as…

Quick response and delivered as expected.

2 June 2025
NorthGene™ logo

Reply from NorthGene™

Hi Maurice,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Just what I needed

Just what I needed
Thank you

23 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Ana,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Thorough vetting and communication…

Thorough vetting and communication throughout with a speedy processing and i am very happy with the service recieved i would definitely recommend to all.
Thank you Northgene

16 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Pauline,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

ne was able to deliver exactly…

NorthGene was able to deliver exactly what I was looking for in not so long a time.
I felt relieved like a weight come off my shoulders.
Title: Weight off my shoulder and Peace of mind Result.

23 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Isaac,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Fast responses

Fast responses. Kept up to date.

22 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Alan,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Come quickly and result were quick

Come quickly and result were quick

15 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Jay,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Was very happy with experience from…

Was very happy with experience from burying to receiving results simple to follow instructions discretion on postage and full explanation on results was very happy would highly recommend and I would definitely use north gene again if needed

13 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Kathleen,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars
NorthGene™ logo

Reply from NorthGene™

Hi Simon,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

I’m so happy for the great result

I’m so happy for the great result

8 May 2025
NorthGene™ logo

Reply from NorthGene™

Hi Olatunde,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very professional way of testing.

Very professional way of testing.
Fast and simple
Private process

Thanks

25 April 2025
NorthGene™ logo

Reply from NorthGene™

Hi Theo,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars
NorthGene™ logo

Reply from NorthGene™

Hi Lynn,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Perfect

Perfect, all correct, I'm proud of you people for the accuracy. Thanks.

11 April 2025
NorthGene™ logo

Reply from NorthGene™

Hi Rufus-Ola,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very quick service

Once ordered came very quickly, once sent back to NorthGene I had received my results within a couple days, very quickly service for something I thought would take awhile.

11 April 2025
NorthGene™ logo

Reply from NorthGene™

Hi Jaden,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Great and fast results

Great and fast results

31 March 2025
NorthGene™ logo

Reply from NorthGene™

Hi Natalia,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 1 out of 5 stars

I did not receive my parcel and you…

I did not receive my parcel and you charged me and you was not at all
Helpful when I called would appreciate if you could me my £95 back.

5 February 2025
NorthGene™ logo

Reply from NorthGene™

Hi Mohammed
Thank you for your review. Please could you contact us directly with your full name and order case reference number? You can email northgene@biofortuna.com or call us on 0191 233 1414 to discuss this further.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very good communication

Very good communication

10 March 2025
NorthGene™ logo

Reply from NorthGene™

Hi Joanne,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very wonderful.

Very wonderful.. Was so excited and the delivery was fast. Easy to use aswell

4 April 2025
NorthGene™ logo

Reply from NorthGene™

Hi Samson,
Thank you for your kind words, we appreciate the feedback and we will be sure to pass this onto our hardworking team.
Kind regards,
Business Manager - NorthGene™

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