North Hampshire Services Ltd Reviews 

32
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering staff for being exceptionally polite, friendly, and completely professional during every home visit and appointment. Many individuals note that the work is carried out very cleanly and efficiently, ensuring that properties are always left exceptionally tidy afterwards. Long-term clients emphasize that scheduling appointments and receiving prompt communication regarding any concerns is always a smooth and reliable process. Consumers also deeply value the thorough explanations provided regarding technical diagnoses, along with helpful guidance and practical suggestions for future options. People consistently express immense gratitude for having such a dependable service available to resolve heating issues year after year.

What people talk about most

Service

Customers had positive experiences with service, consistently noting friendly, professional, and reliable... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with North Hampshire Services. Prompt, knowledgable and friendly service from Natasha when booking the appointment. The next day John arrived on time and explained each stage of the b... See more

Company replied

Rated 5 out of 5 stars

We have been using North Hampshire Services for many years. John and Natasha are always friendly and totally reliable. They always explain clearly and give prices in advance so there are no nasty surp... See more

Company replied

Rated 5 out of 5 stars

We have used this company for the last 10 years+. Very professional couple - Natasha for the annual booking reminder and John for the excellent service carried out. John is neat, tidied up each time... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with how seamless my job request was handled, starting from the admin staff, who contacted me to accept my request, and how they kept fully in touch with me. The engineer arrived... See more

Company replied


Company details

  1. Gas engineer
  2. Central Heating Service

Written by the company

At North Hampshire Services our priority is you. We pride ourselves on the best quality service and workmanship and aim to provide a friendly and reliable service. We are a family run business set up in 2009 working on Natural Gas appliances within Basingstoke, Newbury, Andover and the surrounding areas. We know that it is important to understand exactly what it is that you are getting and so take the time to talk through the work that we undertake so that there are no nasty surprises. It is this level of attention paired with the expertise of our fully qualified engineers that finds customers returning to us year after year and recommending us to others.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(32)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service at a very fair price

We've used North Hampshire Services for several years now and they have never disappointed. Everything about their service is friendly and professional, from booking an appointment to cleaning up afterwards. Price increases over the years have been minimal so we always feel we are getting excellent value for money. Highly recommended.

17 August 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for leaving us this review

Rated 5 out of 5 stars

Excellent attention to detail when…

Excellent attention to detail when diagnosing the fault, great explanation and advice for managing it myself, clear plan of action if they do need to come for further work.

12 August 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you

Rated 5 out of 5 stars

Very good company for gas servicing.

Have used North Hampshire Services for many years. Natasha reminds me annually when service is due. John is always friendly, professional and efficient, and leaves our property clean and tidy.

13 August 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money. From report of leaking boiler to fixing of issue we were kept informed of all stages to fix, time estimates were met, very polite staff. Honest and reliable company wouldn't hesitate to recommend.

8 June 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for such an enthusiastic review. It's very nice to hear.

Rated 5 out of 5 stars

Highly recommended

Excellent service and professional specialty John and natasha

19 May 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for your feedback. You are really kind.

Rated 5 out of 5 stars

So grateful to have this business as my…

So grateful to have this business as my go to service/advice etc. Recently had a concern with a strange noise within the system , Natasha as always got back to me very promptly and arranged for a service with John , so that he could investigate the problem at the same time . Well , I’d say he’s 99% a genius as the noise has almost abated , he explained what the causes could be and reassured me on completion . Would thoroughly recommend this business, thank you NH Services!

29 April 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you so much. I will let John know your kind comments as well.

Rated 5 out of 5 stars

Exemplary service

I have used this service for a few years now and have always been very pleased with the service. The whole teams service to the customer is exemplary. Everything is explained clearly and nothing is too much bother. I would happily recommend this company and will see them next year!

10 March 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you so much. This is very kind of you.

Rated 5 out of 5 stars

Domestic Boiler Service

John carried out a standard boiler service for us. He was completely professional and friendly, explained clearly what he had done, and carried out the work quickly and efficiently. Natasha in the office arranged the booking quickly and efficiently. No hesitation in recommending.

27 January 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for taking the time to leave us this lovely feedback.

Rated 5 out of 5 stars

Great service

I have used the service for years, John always provides good services, plus good suggestions for boiler option. Very reliable couple and always prompt replies on communication. Keep up the great work. Will continue to get in touch.

20 January 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

That is great to hear. Thank you.

Rated 5 out of 5 stars

Great experience with North Hampshire…

Great experience with North Hampshire Services. Prompt, knowledgable and friendly service from Natasha when booking the appointment. The next day John arrived on time and explained each stage of the boiler repair and was happy to show me what he was doing while he worked. Thank you so much. Definitely recommend.

8 January 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you so much for the kind feedback.

Rated 5 out of 5 stars

Natasha is always very helpful

Natasha is always very helpful. She would try to find a quick appointment if at all possible and update you on what is happening. John is extremely professional and helpful. He provides full details of the issue and will advise you on the best possible next course of action. He goes the extra mile to help you.

5 January 2026
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for the great review.

Rated 5 out of 5 stars

Very impressed with seamless service from start to completion

I was very impressed with how seamless my job request was handled, starting from the admin staff, who contacted me to accept my request, and how they kept fully in touch with me. The engineer arrived as was arranged, he too was very polite and professional throughout. He advised me what his diagnosis was, and what would be required to execute the repairs, which he indeed carried out successfully. I am very pleased about the whole service.

19 December 2025
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for this lovely review - Happy New Year.

Rated 5 out of 5 stars

Great service

John has looked after my boiler for coming up to 9 years.
Always on time, efficient and my dog loves him!

27 November 2025
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you. Its lovely to receive such nice feedback.

Rated 5 out of 5 stars

Great service. Can't praise highly enough.

Great service. Efficient, professional and always use their extensive knowledge and experience to give the best and most economic solutions. Very important in these times when money is tight.

25 November 2025
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

That is really kind of you. Thank you for taking the time to get back to us.

Rated 5 out of 5 stars

Excellent service

Excellent service as usual. John has looked after my boiler for many years and is always reliable.

24 November 2025
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you so much. I will pass this on to John.

Rated 5 out of 5 stars

Prompt and Reliable Service

John very patiently went through the options for why our boiler was behaving erratically before coming up with a solution. Prompt and reliable service.

1 November 2025
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you so much.

Rated 5 out of 5 stars

We have used this company for the last…

We have used this company for the last 10 years+. Very professional couple - Natasha for the annual booking reminder and John for the excellent service carried out. John is neat, tidied up each time and efficient. And this company charged very reasonable rates for a job so well done. Thank you.

16 October 2025
Unprompted review
North Hampshire Services Ltd logo

Reply from North Hampshire Services Ltd

Thank you for taking the time to leave such a kind review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look