Inferior unprofessional service from Akshar
We have dealt with Akshar twice and both times he was late and couldn't find the keys for the property we wanted to view. His attitude and demeanor was arrogant and aggressive and both times,months apart he blamed someone else because he did not have the keys and we could not view the property. The image he projected was unprofessional.
Reply from Northpoint Realty Group
Hi Kolbe,
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet the standards of professionalism and service excellence that Northpoint Realty Group strives to uphold.
Punctuality, preparedness, and respectful conduct are non-negotiable expectations within our business, and we take your comments regarding the viewing experience, key access, and interaction very seriously. This feedback has been escalated internally and will be addressed as part of our ongoing performance management and service quality review processes.
We value transparency and accountability, and we appreciate you bringing this to our attention. Should you be open to it, we would welcome the opportunity to engage with you directly to better understand the circumstances and, where possible, restore confidence in our brand.
Please feel free to contact me directly.
Kind regards,
Brent Eccles
Principal | Northpoint Realty Group
