North Shore Home Loan Reviews 14

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mortgage broker

Written by the company

Easy finance solutions tailored to your needs... * Home loan * SMSF loan * Business loan * Personal loan * Vehicle finance


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Raymond is a very experienced broker

Raymond is a very experienced broker, shared his knowledge and expertise, made my first home buying process smooth and simple

13 March 2026
Unprompted review
North Shore Home Loan logo

Reply from North Shore Home Loan

Glad to be able to assist in your first home buying journey. Please reach out if you have any questions or need assistance. All the best!

Rated 5 out of 5 stars

Raymond went above and beyond!

Raymond went above and beyond to help us with our loans. He truly cares about his clients and will do whatever it takes to get them across the line. Answering calls, chasing lenders at all hours of the day and nights and just continuosly working and available for all our needs. I thought I excelled in customer service as it is my forte but I'm no competition for Raymond. If you're looking for a broker and a bit sceptical like we were give him a go you surely won't be dissapointed. Once you go Ray you never go back!

3 February 2026
Unprompted review
North Shore Home Loan logo

Reply from North Shore Home Loan

Thanks for your very kind words. I am humbled and extremely glad that my work has helped put a smile on your dial. All the best!

Rated 5 out of 5 stars

Amazing broker

Raymond has been fabulous, fantastic and efficient. I’ve work with Raymond three times with two purchases. He is very patience and efficient. He replies to my email instantly and I’ve always able to get Raymond. He even reply my email
during the night and weekend. Unlike other broker who I’ve dealt with, Raymond prioritise the interest of the client and is not pushy at all. I would highly recommend Raymond as a broker and would definitely engage him again if I have another purchase. Thank you Raymond for your help.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

We had a complex situation involving both home and business loans, and Raymond at North Shore Home Loans handled it all with incredible professionalism, dedication and expertise. From start to finish, he went above and beyond to ensure we got the best possible deal, navigating the complexities with ease and determination.

What really stood out was Raymond’s tireless work ethic and exceptional communication. He kept us informed every step of the way, answered every question with clarity, and made what could have been a very stressful process feel seamless.

If you’re looking for someone who genuinely cares, knows the finance industry inside and out, and will fight to get you the best outcome then Raymond is your guy. Absolutely outstanding service!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Knowledgeable, and Truly Helpful

A huge thank you to Raymond! I am very grateful for your wisdom and support throughout my home refinance. Your attention to detail and strong knowledge of refinancing made all the difference. You were efficient and professional, securing a low rate and making the entire process far less stressful — truly easy and effortless. I appreciated the clear and relevant information you provided, which ensured everything was processed smoothly and without delay.
I would highly recommend Raymond and will continue working with him in the future.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

It was a real pleasure dealing with…

It was a real pleasure dealing with Raymond and we would engage his services again in a heartbeat. Diligent, fast acting, thorough and exactly the partner one needs in the fast moving and often complex world of property financing. Total satisfaction in his services.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly professional, excellent broker

Highly professional, useful advice from Raymond at North Shore Home Loan. He worked tirelessly thought out the whole process to ensure we got the right loan to meet our needs, and meet the very tight settlement deadline. He’s very detailed and gives sound advice. Excellent service throughout.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I found Raymond from an online search…

I found Raymond from an online search and chose him because he had such good reviews. I wasn’t disappointed- Raymond helped me out of a tight spot with ease. He was accessible outside normal hours - Sundays and evenings - until the mortgage was secured. His experience meant his guidance was as simple as it needed to be, and he secured the best mortgage available. And if you need as much reassurance on the mortgage process as guidance I can’t recommend him enough.
I expect his new online presence here will quickly fill up with the excellent reviews he has earned on previous sites, and which led me to him. I’m more than happy to recommend his services in the same way.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Successfully found a solution and navigated my scenario

My situation is more complex than average but Raymond was able to find the solution that met my needs and objectives, including a reduction in my home loan rates.

25 June 2025
Unprompted review
North Shore Home Loan logo

Reply from North Shore Home Loan

Just glad that we were able to find a solution with a good outcome for your financing needs eventually. Your patience and prompt response to information and documents helped make my job easier. Please reach out anytime you have any questions or need assistance. All the best!

Rated 5 out of 5 stars

North Shore Home Loan/Raymond Teo's…

North Shore Home Loan/Raymond Teo's services are phenomenal.

Always attentive and works around the clock. We always felt reassured during our refinancing that we were in good hands as Raymond consistently goes over and above in providing the best deals for us to consider and sealing same.

My partner and I have already starting recommending North Shore Home Loan to our family and friends and won't hesitate in continuing to do so. Mortgage brokers like Raymond are rare and a gem to find (trust us we have been through our fair share of duds that have made us go through lots of hard yards only to get nowhere!)

11 June 2025
Unprompted review
North Shore Home Loan logo

Reply from North Shore Home Loan

Thanks for the opportunity to assist you with your home loan needs. You were amazing to work with - friendly and prompt with response to information/document request which made my job easier. If you have any questions or require assistance, please reach out to me. All the best!

Rated 5 out of 5 stars

raymond has been very professional and…

raymond has been very professional and helpful.

2 February 2025
North Shore Home Loan logo

Reply from North Shore Home Loan

Thanks for the opportunity to assist you with your home loan needs. Your prompt response to information and document request helped secure the loan approval way ahead of time. It had certainly made my job a lot easier. Please reach out to me if you have any questions or require assistance. All the best!

Rated 5 out of 5 stars

Raymond is very professional

Raymond is very professional, detailed and patient. He not only helps solve the home loans, but also provides various useful advice and assistance in other areas. He definitely deserves 5-star reviews!

27 January 2025
North Shore Home Loan logo

Reply from North Shore Home Loan

Thanks for your very kind words and the opportunity to work with you in your home buying journey. If you have any questions or require assistance, please reach out to us. All the best!

Rated 5 out of 5 stars

Raymond fought tooth and nail to…

Raymond fought tooth and nail to support my loan application where the other 4 big banks let me down. Raymond was successful in getting my loan with a non bank lender. I am so very grateful to Raymond for going out of his way and spending lengthy times explaining and helped with complications. I will be going back to Raymond in the near future. So very very grateful

30 January 2024
North Shore Home Loan logo

Reply from North Shore Home Loan

Glad that we were able to assist you achieve a favourable outcome under challenging circumstances. If you have any questions or require assistance, please reach out to us. All the best!

Rated 5 out of 5 stars

Professional, responsible and always available.

My personal experience with Raymond:
1. He is very professional
2. He is very responsible and always considers the clients' needs
3. He is always available when you need his support
I am very grateful and highly recommend Raymond.

24 January 2025
North Shore Home Loan logo

Reply from North Shore Home Loan

Thanks for your very kind words. You were amazing to work with. Your prompt response to information and document request made my job a lot easier. If you have any questions or need assistance, please reach out to me. All the best!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look