Northside Rentals Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, friendly, and professional, making interactions pleasant. The service is consistently described as efficient, with many appreciating the smooth processes, including convenient airport shuttles and easy extensions. People also found the booking process straightforward and fast, often highlighting the competitive and very good pricing compared to other options. However, some customers also noted concerns regarding the condition of certain vehicles, describing them as 'disgusting' or having significant damage upon pickup. Additionally, a few people experienced issues with booking specifics, such as unfulfilled requests for extra equipment or unexpected bond requirements, and occasional slow phone response times.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, helpfulness, and... See more

Product

Customers consistently note ambiguous experiences with product, with many praising vehicles as new, clean,... See more

Price

People report positive experiences with price, consistently finding them competitive and very good. Customers... See more

Booking process

Reviewers mention positive feedback about the booking process, with many finding the online booking smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …... See more

Rated 5 out of 5 stars

Prices where much better than other hire places. Staff were friendly and helpful. Long term hire of a van for business use. Services that were required for van were orginized by the company and fitt... See more


Company details

  1. Car rental company
  2. Truck rental agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(218)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasure dealing with NSR

Always a pleasure dealing with NSR! Always providing a reliable clean and tidy vehicle to suit my needs at a very reasonable price. Never have I had any problems with the staff after many times hiring vehicles.

Always kind and helpful and will definitely be back after my next swing away.

Thank you again to all the team at NSR

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

This is the second time I have used Northside and both times I’ve been impressed with the whole experience from booking to returning the vehicle.
Keep up the great service.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

My new forever rental company

Cheapest car rental by far! Service was excellent. After hours collection process was made straightforward with clear instructions. After service was also outstanding when I left an item behind in the car - it was in the post to me that afternoon.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

From start to finish, the communication was perfect. Easy pick up Easy return, perfect.
James was exceptional, he went out of his way to accommodate our needs, from out of hours pick up to changes to our bookings.
Would highly recommend Northside rentals.

5 February 2024
Unprompted review
Rated 4 out of 5 stars

Good price for the car.

Good price for the car.
just.....just.....those car a bit older than other car rental company. So it's good for someone just want to moving around but not for someone want to try a new model at the same time.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Have hired from their Greenwood branch…

Have hired from their Greenwood branch about 5 times now, always a pleasure to deal with the girls on the desk.
Cars at the cheapest rates aren't anything fancy, but they work, no problems with AC etc and no hidden costs or trying to claim chips or scratches etc.
$300 for a weeks rental is a bargain personally and will continue to be a customer here as there is nothing I could complain about.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Only honest, accurate price quote

The only online rental company in Perth that gave an honest, correct quote and when I picked up the car, no extras, no hidden costs, no card fees and wonderful, polite service. Every other compny advertised same rate but hit 'book now' and OH! Suddenly the rate doubles. Not Northside. I tried six companies and went with Northside because they don't lie. Also they were in contact by email and text to make sure I was there to pick up and drop off. When I queried drop off time, no problem. Also ok when I arrived 10 mins late. Staff awesome, friendly and personable, willing to be flexible. Thank you guys.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Thank you team Northside.

Thank you team Northside.

You have been fantastic in your process with no gimmicks unlike the chains such as Thrifty took 45 minutes to process car rental in Sydney!
Wish you had branch in Sydney.

We are back to UK from our vacation in Australia.

Thank you to Caitlyn in Greenwood and James in Welshpool office for their superb & efficient service.

Happy new year to you all.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great price and good service

Had to change my booking a few times and it was no issue, although deposit quoted was incorrect and was only advised on pick up.
Other than that, had a pleasant experience. Car rental was so much cheaper than renting from the airport. Pick up and drop off was easy and staff friendly.
I'd use them again.

24 December 2023
Unprompted review
Rated 5 out of 5 stars

My experience of the people at…

My experience of the people at Northside Welshpool was that they were very helpful and efficient. The vehicle was very reasonably priced, and went very well over the considerable distance that I needed to drive. On my experience so far, Northside will be my first choice next time I need to rent a vehicle.

24 December 2023
Unprompted review

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